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Reviews of Room Mate Gerard

4 out of 5
Room Mate Gerard
Calle Ausias March 34, Barcelona

Reviews

9.4

Exceptional

Rating 10 - Excellent. 522 out of 721 reviews" "
Rating 8 - Good. 164 out of 721 reviews" "
Rating 6 - Okay. 27 out of 721 reviews" "
Rating 4 - Poor. 3 out of 721 reviews" "
Rating 2 - Terrible. 5 out of 721 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Clarice

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here!!! The room was very spacious and convenient for my friend and I. We're both girls so it was perfect for us getting ready lol! Our rooms were always kept tidy with the staff! And the staff did a very good job accommodating us with whatever thing that we needed in the area. DEFINITELY coming back to this hotel again!!! I would recommend this hotel 100000 times. The staff was very friendly and decided to upgrade us as well.. <33333
Stayed 4 nights in Apr 2024
Response from Magdalena. Front Desk Agent on 2024/5/1
Dear Clarice,Thank you for your nice review, we feel flattered after reading how you felt staying at our property, the customer service is our main goal, and we are extremely happy to achieve your expectations. We hope to see you again soon. Kind regards,

10/10 Excellent

Norberto, CDMX

Liked: Cleanliness, amenities
Very nice hotel Everything great
Stayed 7 nights in Apr 2024
Response from Solange Codena - Front Desk on 2024/5/1
Dear Norberto, Thank you so much for sharing your experience in Room Mate Gerard with us! The whole team is looking forward to welcoming you again very soon in Room Mate Hotels! Warm regards, Solange Codena Room Mate Gerard

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spotless and very comfortable bed. Room on the small side when travelling with 4 suitcases. The staff were the best I’ve experienced anywhere. Helpful, informative and extremely friendly.
Stayed 4 nights in Apr 2024
Response from Alejandro Front Desk on 2024/5/1
Dear …Thank you so much for your review.We hope to see you again soon.With best regards.

8/10 Good

TEJAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Magdalena-Front Desk Agent on 2024/5/1
Dear Tejal,Thank you for taking some time and share your experience with us.We are delighted that you have enjoyed your stay,We hope to see you again soon.Kind regards,

10/10 Excellent

Abbie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay at Room Mate Gerard and would happily recommend anyone to stay here. The location is perfect walking distance to places across the city including Plaça de Catalunya, La Ramblas, the Gothic Quarter, Harbour, Park de la Cituadella. The neighbourhood is quiet and safe also. Our room was lovely and kept clean throughout our stay. The staff were friendly and always willing to help or offer recommendations. We will be back!
Stayed 4 nights in Apr 2024
Response from Sol - Front Desk on 2024/4/30
5.Dear Abbie,We're thankful to learn that our hotel team were helpful and friendly throughout your recent stay with us, and we would like to thank you for sharing your fantastic experience with us. We're thrilled to hear you had a great stay we are looking forward to your next visit!Warm regards

10/10 Excellent

Helgi

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff and high quality room.
Stayed 5 nights in Apr 2024
Response from Sol - Front Desk on 2024/4/30
Dear Helgi,Thank you so much for your nice words towards our helpful staff and good location, we are delighted to see that our room and the facilities were mentioned in your review.We hope to see you again soon.With best regards.

10/10 Excellent

David

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing staff very considerate and polite the best was the roof bar area a fantastic sun trap
Stayed 3 nights in Apr 2024
Response from Sol - Front Desk on 2024/4/30
Dear David,We're thankful to learn that our hotel team were helpful and friendly throughout your recent stay with us, and we would like to thank you for sharing your fantastic experience with us. We're thrilled to hear you had a great stay we are looking forward to your next visit!Warm regards

10/10 Excellent

Sima

Liked: Cleanliness, staff & service, property conditions & facilities
Clean,
Stayed 2 nights in Apr 2024
Response from Sol - Front Desk on 2024/4/30
Dear Sima,Thank you for taking your time to review us on Expedia.We love to see that once again your stay with us was to your liking!Looking forward to welcoming you back again.With our best wishes.

2/10 Terrible

Jessyca

Traveled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Front desk staff was extremely helpful and excellent well mannered and super friendly. On another note, the room was horrible, the lighting was very dim,to top it off the room was dark not enough lighting which led us to seeing the dust and lint on our pillows and bedding. I’m we rarely had a good night rest . Unfortunately, we won’t be booking this place ever again
Stayed 6 nights in Apr 2024

8/10 Good

Millie E

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were very accommodating. My husband arranged with the front desk to have a birthday cake with decorations set up as a surprise and it was lovely. Breakfast and the breakfast room were great! A nice assortment of fruit, cold and hot food options. My only complaint is for some reason housekeeping did not replenish coffee and creamer packets and my husband had to get them from the front desk.
Stayed 5 nights in Apr 2024
Response from Sunita Shrestha on 2024/4/22
Dear Millie E,Thank you so much for sharing your experience in Room Mate Gerard with us!We are very happy to read that you loved your stay and delighted with the surprise your husband planned for you.Regarding the inconvenience that occured, we will take a note of it. So it does not occur again.We look forward to welcoming you again very soon in Room Mate Hotels! Warm regards, Sunita ShresthaFront Desk

10/10 Excellent

carolyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely boutique hotel in a great area of Barcelona. The staff was wonderful. The rooms are small but that's to be expected in this kind of hotel. We had a great balcony and slept with the door open most nights. The breeze was glorious! Would definitely stay here again. Walkable to lots of tourist sites, but just enough blocks away from them that the square itself was beautifully peaceful, with several great cafes nearby.
Stayed 4 nights in Apr 2024
Response from Magdalena. Front Desk Agent on 2024/4/8
Dear Carolyn,Thank you so much for taking your time to review us.It is a pleasure to read your nice words towards our the staff,the comfort in your room and the location!We truly hope to see you again very soon!Kind regards,

6/10 Okay

Mina

Stayed 4 nights in Mar 2024
Response from Sol Madrid - Front Desk on 2024/4/30
Dear Mina,Thank you very much for choosing Room Mate Gerard and for having taken the time to share your recent experience with us on Expedia.We look forward to welcoming you back again in the near future.With our warmest regards,

10/10 Excellent

Meinir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel very convenient location staff were very friendly and helpful. Breakfasts were fabulous and very well priced rooms comfortable we had a balcony room which was lovely. Rooftop terrace and pool lovely and honest bar. Would definitely recommend
Stayed 4 nights in Mar 2024
Response from Lidia Arroyo on 2024/4/2
Dear Menir,Thank you for your nice review, we feel flattered after reading how you felt staying at our property, the customer service is our main goal, and we are extremely happy to achieve your expectations. We hope to see you again soon.

10/10 Excellent

Partha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, good safe location
Stayed 3 nights in Mar 2024
Response from Ruy Hdez - Front desk agent on 2024/3/30
Dear Partha.Thank you for your great score, we feel flattered after reading how you felt staying at our property, the customer service is our main goal, and we are extremely happy to achieve your expectations.We hope to see you again soon.

10/10 Excellent

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints. The breakfast was actually very good and reasonably priced. However, there are plenty of great places in the area. If you’re tired of Spanish, I recommend Oishii
Stayed 2 nights in Mar 2024
Response from Magdalena-Front Desk Agent on 2024/3/29
Dear Ryan,Thank you so much for your nice words towards our breakfast, we are delighted to see that location and restaurante in the area mean your expectations.We hope to see you again soon.With our best regards.

8/10 Good

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff were super helpful.
Stayed 4 nights in Mar 2024
Response from Ruy Hdez - Front desk agent on 2024/3/28
Dear IsraelThank you for your nice review, we feel flattered after reading how you felt staying at our property, the customer service is our main goal, and we are extremely happy to achieve your expectations.We hope to see you again soon.

8/10 Good

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little boutique hotel close to everything
Stayed 3 nights in Mar 2024
Response from Ruy Hdez - Front desk agent on 2024/3/21
Dear Stephen.Thank you for your good score, we feel flattered after reading how you felt staying at our property, the customer service is our main goal, and we are extremely happy to achieve your expectations.We hope to see you again soon.

8/10 Good

Martin, New York

Stayed 5 nights in Mar 2024
Response from Sol - Front Desk on 2024/4/30
Dear Martin,Thank you very much for choosing Room Mate Gerard and for having taken the time to share your recent experience with us on Expedia.We look forward to welcoming you back again in the near future.With our warmest regards,

10/10 Excellent

Nancy, jamaica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at Room Mate Gerard. It won't be my last. The area was walkable, wonderful restaurants and cafes. The staff at Room Mate Gerard were great. The breakfast amazing.I wish I could name everybody. My room was spacious, clean and quiet. Thank you all who made our stay such a memorable one!
Stayed 6 nights in Mar 2024
Response from Ruy Hdez - Front desk agent on 2024/3/17
Dear Nancy.We're thankful to learn that our hotel team were helpful and friendly throughout your recent stay with us, and we would like to thank you for sharing your fantastic experience with us. We're thrilled to hear you had a great stay we are looking forward to your next visit!Warm regards

10/10 Excellent

Agha Aamir

Stayed 3 nights in Feb 2024
Response from Ruy Hdez - Front desk agent on 2024/3/28
Dear AghaThank you for your nice review, we feel flattered after reading how you felt staying at our property, the customer service is our main goal, and we are extremely happy to achieve your expectations.We hope to see you again soon.

10/10 Excellent

Antonio, Miami Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the staff, loved their breakfast and the location. I had a great stay.
Stayed 7 nights in Feb 2024
Response from Alejandro Delgado on 2024/2/26
Thanks for your words Antonio!We are so glad that you enjoyed your stay with us so much.We hope to see you back soon,Have a fantastic week ahead!Kind regards

10/10 Excellent

Joyce

Liked: Property conditions & facilities
Walking distance to many attractions. Very quiet. Wonderful breakfast.
Stayed 6 nights in Feb 2024
Response from Xavi - Night Front desk. on 2024/2/19
Dear Joyce, Thank you so much for taking your time to review us.It is a pleasure to read carefully your nice words towards our excellent service, music Bluetooth connection and our breakfast!We truly hope to see you again very soon!Have a wonderful week ahead! Best regards

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Amazing stay, great service, multiple languages spoken and in a good position in the city.
Stayed 4 nights in Jan 2024
Response from Inés Jiménez - Front Desk on 2024/1/17
Dear Kathryn.Thank you for your nice review, we feel flattered after reading how you felt staying at our property, the customer service is our main goal, and we are extremely happy to achieve your expectations. We hope to see you again soon. Gerard's Team

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Communal areas and room were clean. lady on the reception desk was polite on check in and gave us some helpful pointers. Located in a good area that is quiet but has some good restaurants close by and isn’t far from the airport shuttle bus if needed
Stayed 3 nights in Jan 2024
Response from Inés Jiménez - Front Desk on 2024/1/16
Dear Kathryn,Thank you so much for your nice words towards our helpful staff and good location, we are delighted to see that our room and the facilities were mentioned in your review.We truly hope to see you again soon.With best regards.Gerard's Team

10/10 Excellent

James Adair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from Ruy Hdez - Front desk agent on 2024/1/18
Dear James.Thank you for your nice review and good score, we feel flattered. The customer service is our main goal, and we are extremely happy to achieve your expectations.We hope to see you again soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, wonderful hotel!
Very helpful and attentive staff - they're so nice. Centrally located hotel in a very safe and nice part of Barcelona. Everything is within reasonable walking distance such as Las Ramblas, the Gothic Quarter, El Born, etc. and close to the metro to make it easier to get to other places that are 20 min (walking) away. I will always stay here when visiting Barcelona.
Stayed 7 nights in Nov 2023
Response from Ruy Hdez - Front desk agent on 2023/12/19
Dear guest.Thank you so much for your nice words towards our helpful staff and good location.We really appreciate that taking the time to leave us a review.We truly hope to see you again soon.With best regards.

10/10 Excellent

Jillian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely experience!
Stayed 4 nights in Nov 2023
Response from Xavi C. Night Front Desk on 2023/12/4
Dear Jillian, Thank you for your nice review. We really feel flattered after reading how you felt staying at our property, the customer service is our main goal, and we are extremely happy to achieve your expectations. We hope to see you again soon. Kindest regards

10/10 Excellent

Mark, Chesterfield

Stayed 2 nights in Nov 2023
Response from Ruy Hdez - Front desk agent on 2024/1/18
Dear Mark.Thank you for your nice review and good score, we feel flattered. The customer service is our main goal, and we are extremely happy to achieve your expectations.We hope to see you again soon.

8/10 Good

Ronnie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay, which allowed my wife and I to easily get everywhere we needed to. All the staff were extremely helpful and friendly. Rooms were a fair size, clean and well looked after. Breakfast did the job and the honesty bar and roof terrace was a nice touch. Thanks again!
Stayed 3 nights in Oct 2023
Response from Ruy Hdez - Front desk agent on 2023/10/29
Dear Ronnie.Thank you indeed for your nice review, we feel flattered after reading how you felt staying at our property, the customer service is our main goal, and we are extremely happy to have achieved your expectations.We truly hope to see you again soon.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The little things matter
We found that despite the warm welcome we received from the reception team on checking in and the excellent location of the hotel, our stay was marred by a disappointing room. It was a collection of little things that caught our ire - no window to the outside, no hand towel rack, no iron, lack of temperature control in the shower, etc. We didn't follow up with the hotel given the shortness of our stay to be fair but nevertheless, these points did leave a sour note on our trip to the beautiful city.
Stayed 1 night in Oct 2023
Response from Xavi C. Night Front Desk on 2023/10/21
Dear Anonymous, Thank you very much for taking your time to leaving a review of your last stay in Room Mate Gerard. We deeply regret that your stay was not satisfied as you expected and you felt disappointed with the our service. We have taken note about all the elements that didn't work work properly, and we apologise you in advance. Nevertheless, if you have contacted the reception team during your stay, we would have been able to resolve all these issues in a timely manner. We look forward to welcoming you again in the future. Best regards,

2/10 Terrible

Lizkiran

Disliked: Cleanliness, staff & service, property conditions & facilities
Rooms are very bad
Stayed 4 nights in Oct 2023
Response from Xavi C. Night Front Desk on 2023/10/21
Dear Lizkiran, Thank you so much for your feedback. Please accept my apologies that we did not fulfilled your expectations. I am really sorry to hear that you were not positively impressed by your last stay in our hotel. If we had known about your feelings during your stay, we would have offered you a different room category if it was available. I do not know if you were told. If it is still possible, please, I would like to contact you directly.I hope that we will have the opportunity to welcome you back soon and turn your last impression of our hotel around.Best regards

8/10 Good

Imad

Stayed 3 nights in Oct 2023

10/10 Excellent

Richard Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and location was excellent for our needs. Many of the main sights are only a short walk away (~15mins) but it is far enough from the busiest areas to be quiet at night. Breakfast had a good selection and set us up for the day. We had a standard balcony room which was a perfectly sufficient size with a small table and chair, kettle and mini-bar fridge with enough free space to keep your own bottled drinks in. There are plenty of cafe's and places to eat nearby (although be aware many places don't serve food until later in the evening). The hotel is also close to supermarkets, other shops and bus stops, including the aerobus stop (~10mins away) so getting from/to the airport is almost door to door. Would definitely stay again.
Stayed 6 nights in Sep 2023
Response from Sunita Shrestha on 2023/10/7
Dear Richard Steven, Thank you so much for sharing your experience in Room Mate Gerard with us!We are very happy to read that you loved your stay and mentioned positively about the service we offer. We look forward to welcoming you again very soon in Room Mate Hotels! Warm regards, Sunita ShresthaFront Desk Agent

10/10 Excellent

Angelique, Brooklyn

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Sep 2023
Response from Ruy Hdez - Front desk agent on 2023/9/29
Dear Angelique.Thank you so much for your great score.We hope to see you again soon.With best regards.

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Ruy Hdez - Front desk agent on 2023/9/29
Dear Luca.Thank you so much for your great score.We hope to see you again soon.With best regards.

10/10 Excellent

Sara

Stayed 4 nights in Sep 2023
Response from Xavi C. Night Front Desk on 2023/12/4
Thank you for taking your time to review us on Expedia and for describing the hotel as you did! We love to see that once again your stay with us was to your liking!Looking forward to welcoming you back again.With our best wishes.

4/10 Poor

Denise

Traveled with partner
Disliked: Amenities, property conditions & facilities
Good news is that the shower was good and one of the staff at the front desk was helpful. Other than that I have nothing else to say that was nice....this is a two star, two and a half star hotel at best.
Stayed 4 nights in Sep 2023
Response from Ruy Hdez - Front desk agent on 2023/10/7
Dear Denise.Thank you so much for your nice words towards our helpful staff and good location, we are delighted to see that our room and the facilities were mentioned in your review.We hope to see you again soon.With best regards.

10/10 Excellent

Stacy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! Very nice staff, great view, and fun vibe. The AC was always perfect in our room. So quiet! We could walk most places. We'll definitely return and recommend to others.
Stayed 5 nights in Aug 2023
Response from Ruy Hdez - Front desk agent on 2023/9/3
Dear satcy, Thank you so much for taking your time to review us.It is a pleasure to read your nice words towards our excellent service, view and the location.We hope to see you again very soon!

8/10 Good

MICHELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice , clean, comfort and location is good ….all staff is so helpful … price is reasonable….. I upgrade to bigger size room and the bathroom is big enough ….highly recommend
Stayed 3 nights in Aug 2023
Response from Rita Lúcio on 2023/8/29
Dear MICHELLE, Thank you so much for sharing your experience in Room Mate Gerard with us!We are very happy to read that you loved your stay and the whole team is looking forward to welcoming you again very soon in Room Mate Hotels! Warm regards, Front office

10/10 Excellent

Carlye

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute hotel in a nice area of the city, perfect for a night stay with breakfast. Easy access from airport and were able to be picked up by tour group easily the next day.
Stayed 1 night in Jul 2023
Response from Rita Lúcio on 2023/8/3
Dear Carlye, Thank you so much for sharing your experience in Room Mate Gerard with us!We are very happy to read that you loved your stay and the whole team is looking forward to welcoming you again very soon in Room Mate Hotels! Warm regards, Room Mate Gerard

10/10 Excellent

Martyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were super helpful and the room was great. Really convenient location and facilities were spot on. Would definitely stay there again.
Stayed 2 nights in Jul 2023
Response from Solange Codena - Front Desk on 2023/7/22
Dear Martyn,Thank you so much for your nice words towards our helpful staff and good location, we are delighted to see that our room and the facilities were mentioned in your review.We truly hope to see you again soon.With best regards.

8/10 Good

Abdulrahman

Stayed 1 night in Jul 2023
Response from Solange Codena - Front Desk on 2023/7/22
Dear Abdulrahman, Thank you indeed for taking your time to review us on Expedia. We love to see that once again your stay with us was to your liking!Looking forward to welcoming you back again.With our best wishes.

10/10 Excellent

Andrea

Liked: Cleanliness, amenities, property conditions & facilities
Short walk to numerous sights or various modes of transport. Majority of staff friendly, welcoming and helpful. There are a few reception staff who don’t acknowledge you unless you make a point of speaking to them. There were a couple who stood out, one was the lady who checked us in (10pm on 23rd June). She also recommended an excellent restaurant and the other lady helped us get to the hospital (26th am) and also arrange our taxi back to the airport (27th am). Both an asset to the hotel - sorry I didn’t get your names.
Stayed 4 nights in Jun 2023
Response from Xavi - Night Front desk. on 2023/6/28
Dear Andrea, Thank you for your nice review, we feel flattered after reading how you felt staying at our property, the customer service is our main goal, and we are extremely happy to achieve your expectations.We hope to see you again soon. With the best regards,

10/10 Excellent

Yadira

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel and friendly staff
I love the Room Mate brand, I have used them before and will continue to book these hotels in any city I travel that have a property. Hotels are modern, the staff is extremely friendly and the properties are centrally located. Xavi at the reception was great and let me use his European converter for the entire stay( I forgot mine at home) and they were going for $35 at the airport. Lady at the front is a bit creepy, I thought it was a real person doing yoga for a second, lol. Thanks again. I loved Barcelona and Room Mate Gerard, and will definitely go back soon!
Stayed 4 nights in Jun 2023
Response from Ruy Hdez - Front desk agent on 2023/6/28
Dear Yadira.We're thankful to learn that our hotel team were helpful and friendly throughout your recent stay with us and we would like to thank you for sharing your fantastic experience with us. We're thrilled to hear you had a great stay, we are looking forward to your next visit!Warm regards

8/10 Good

Stephanie Jayne

Traveled with partner
Liked: Cleanliness, staff & service
Hotel was nicely located, outside the tourist trap but close enough to everything. Staff were lovely and the vibe was also good. The room was small, we had a balcony which was nice - without this my rating would be less. We were located on the 5th floor next to the cleaning cupboard which was loud every morning. Additionally next door building had builders which some days started drilling before 8. You could also hear other guests move furniture around the room. Therefore overall the noise levels were quite high. The bed was really comfy. And bathroom looked lovely. However the controls for the shower were complicated and temperamental. The hotel bar is self/service which killed the atmosphere. Overall it wasn’t a bad stay, but I wouldn’t stay again.
Stayed 3 nights in Jun 2023
Response from Ruy Hdez - Front desk agent on 2023/6/9
Dear Stephanie, Thank you so much for taking your time to review us.It is a pleasure to read your nice words towards our location, staff service and the room facilities.On the other hand, we are sorry about the noise from the other building in construction, but this is out of our control. We look forward to welcoming you back again in the near future.With our warmest regards,We hope to see you again very soon!

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ruy Hdez - Front desk agent on 2023/6/30
Dear Lindsay, Thank you for your nice review we are extremely happy to achieve your expectations.We hope to see you again soon.

10/10 Excellent

Jia Quan Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely everything you need as a tourist. Clean, well furnished rooms. Excellent walking distance to all you need. Fantastic service by the team. 10/10!
Response from Ruy Hdez - Front desk agent on 2023/5/31
Dear Jia, Thank you for your nice review, we feel flattered after reading how you felt staying at our property, the customer service is our main goal, and we are extremely happy to achieve your expectations.We hope to see you again soon.

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Roof pool and staff were very good
Stayed 4 nights in May 2023
Response from Ruy Hdez - Front desk agent on 2023/5/31
Dear Nicholas, Thank you so much for your nice words towards our helpful staff and good location, we are delighted to see that our room and the facilities were mentioned in your review.We hope to see you again soon.With best regards.

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and accommodating. The decor is warm and inviting, and the rooms are filled with lots of amenities.
Stayed 4 nights in May 2023
Response from Ruy Hdez - Front desk agent on 2023/5/22
Dear Tom, Thank you so much for your nice words towards our helpful staff and good location, we are delighted to see that our staff and the facilities were mentioned in your review.We hope to see you again soon.With best regards.

6/10 Okay

Seema

Liked: Cleanliness, property conditions & facilities, room comfort
Good location, OK service
Comfortable hotel on a quiet and peaceful street within walking distance of many sights. Service and staff were OK - met basic standards but didn’t go out of the way. Small quibble…Disappointed that the hotel seems to pride itself on being eco friendly, yet the rooms do not have recycling bins. Also, I hung up my towel (as requested) so it could be reused but the cleaning staff replaced it anyway each time.
Stayed 6 nights in May 2023
Response from Ruy Hdez - Front desk agent on 2023/5/22
Dear Seema, Thank you for taking your time to review us on Expedia, and also for describing the hotel as you did! We love to see that once again your stay with us was to your liking!Looking forward to welcoming you back again.With our best wishes.