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Reviews of Citrus Sukhumvit 13 by Compass Hospitality

3.5 out of 5
Citrus Sukhumvit 13 by Compass Hospitality
22 Sukhumvit Soi 13, Bangkok, Bangkok

Reviews

7.8

Good

Rating 10 - Excellent. 177 out of 736 reviews" "
Rating 8 - Good. 342 out of 736 reviews" "
Rating 6 - Okay. 148 out of 736 reviews" "
Rating 4 - Poor. 46 out of 736 reviews" "
Rating 2 - Terrible. 23 out of 736 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Sirawan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location. Nice updates room.
Stayed 8 nights in Apr 2024

8/10 Good

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Great place. Good location.
Stayed 4 nights in Apr 2024
Response from Ekkawan (Asst OPM) on 2024/4/8
Dear Clark,Thank you for your comments from your recent stay with us. We appreciate your review, and we are pleased to know that you liked our hotel and good location. We all will look forward to welcoming you again soon. Kind regards, Ekkawan S.Asst OPM

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, amenities
No window view, need to fix the window area add art or plants or something
Stayed 2 nights in Apr 2024
Response from EK/ASST OPM on 2024/4/7
Dear Jeremy,Thank you for your comments from your recent stay with us. We valued your feedback and we will ensure the lack areas will be improved. We all will look forward to welcoming you again soon. Kind regardsEkkawan S.Asst OPM

10/10 Excellent

Dino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super nice and always willing to help. My room was cleaned up almost everyday and restocked with fresh towels and toiletries. Just overall a great place to stay if youre around Bangkok.
Stayed 10 nights in Feb 2024
Response from EK/ASST OPM on 2024/2/24
Dear Dino, Thank you for taking the time to share your feedback with us .We appreciate your positive comment about our service from the staff and cleanliness of the room. We look forward to welcome you back again soon. Kind regardsEkkawan S.Asst OPM

10/10 Excellent

TinBoon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As for travelers, safety come first. Then room cleanliness, bed, wifi...etc. This hotel provided all that i expected as a traveler. Also easy to move around, that is to say location of hotel is perfect. Nearby shopping, dining, massage within walking distance. Last but not least, hotel and room look quite modern too.
Stayed 5 nights in Feb 2024
Response from EK/ASST OPM on 2024/2/16
Dear TinBoon,Thank you for taking the time to share your positive feedback with us. We're delighted to hear that you enjoyed your stay at our hotel, the room cleanliness, bed, Wi-Fi and perfect location. Your kind words motivate us to continue providing excellent service to all our guests. We look forward to welcoming you back on your next visit. Kind regardsEkkawan S.Asst OPM

6/10 Okay

Verified traveler

Business traveler
Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from EK/ASST OPM on 2024/2/3
Dear Anonymous,Thank you for your recent stay and your kind rating scores to the hotel. We look forward to welcoming you back in the near future.Kind regards,Ekkawan S.Asst OPM

10/10 Excellent

Paul

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2023
Response from EK/ASST OPM on 2024/1/17
Dear Paul,Thank you for your recent stay and your kind great scores review. We look forward to welcoming you back in the near future.Kind regardsEkkawan S.Asst OPM

8/10 Good

Jesper

Stayed 2 nights in Jan 2024
Response from EK/ASST OPM on 2024/1/17
Dear JesperThank you for your recent stay and your kind rating scores to the hotel. We look forward to welcoming you back in the near future.Kind regards,Ekkawan S.Asst OPM

10/10 Excellent

Drew

Stayed 4 nights in Jan 2024
Response from Nooma on 2024/1/10
Dear Drew, We very much appreciate your comments regarding your stay at the Citrus sukhumvit 13. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Atsama S.Guest Service Supervisor

4/10 Poor

Strategy

Liked: Cleanliness
Disliked: Staff & service
Stayed 7 nights in Nov 2023
Response from Ekkawan (Asst OPM) on 2024/1/6
Dear Strategy,Thank you for your recent stay and your kind rating scores to the hotel. We look forward to welcoming you back in the near future.Kind regards,Ekkawan S.Asst OPM

8/10 Good

Robert

Stayed 3 nights in Dec 2023
Response from Ekkawan (Asst OPM) on 2024/1/6
Dear Robert,Thank you for your recent stay and your kind rating scores to the hotel. We look forward to welcoming you back in the near future.Kind regards,Ekkawan S.Asst OPM

10/10 Excellent

Pee Hian

Stayed 3 nights in Nov 2023
Response from EK/ASST OPM on 2023/12/5
Dear Pee Hian,Thank you for your recent stay and your kind great rating scores to the hotel. We look forward to welcoming you back in the near future.Kind regards,Ekkawan SAsst OPM

8/10 Good

Linton

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great stay and Citrus, my stay was very welcoming, friendly and the staff were extremely helpful, this is my second stay at this hotel.
Stayed 1 night in Oct 2023
Response from Ekkawan (Asst OPM) on 2023/11/4
Dear Linton, Thank you for choosing to stay with us on your recent visit to Bangkok and for taking the time to share your experience with us .We appreciate your kind words regarding the friendly and extremely helpful staff . Your kind words truly motivate us to continue providing the best service and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind regardsEkkawan S.Asst OPM

8/10 Good

Graham

Stayed 2 nights in Oct 2023
Response from Ekkawan (Asst OPM) on 2023/11/4
Dear Graham,Thank you for your recent stay and your kind rating scores to the hotel. We look forward to welcoming you back in the near future.Kind regards,Ekkawan SAsst OPM

8/10 Good

John

Stayed 3 nights in Oct 2023
Response from Ekkawan (Asst OPM) on 2023/10/31
Dear John,Thank you for your recent stay and your kind rating scores to the hotel. We look forward to welcoming you back in the near future.Kind regards,Ekkawan S.Asst OPM

10/10 Excellent

even

Stayed 2 nights in Sep 2023
Response from EK/ASST OPM on 2023/9/28
Dear Guest,Thank you for the great scores review of our hotel and we all will look forward to welcoming you again soon.Kind regards,Ekkawan S.Asst OPM

10/10 Excellent

Per-Ake

Stayed 2 nights in Sep 2023
Response from Ekkawan (Asst OPM) on 2023/9/17
Dear Per-Ake,Thank you for the great scores review of our hotel! We hope to see you again very soon at Citrus Sukhumvit 13.Kind regards,Ekkawan S.Asst OPM

6/10 Okay

Rolf

Stayed 1 night in Sep 2023
Response from Ekkawan (Asst OPM) on 2023/9/14
Dear Rolf,Thank you for your recent stay and your kind rating scores to the hotel. We look forward to welcoming you back in the near future.Kind regards,Ekkawan S.Asst OPM

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Front team on 2023/7/10
Dear Brian,,Thank you for the great scores of our hotel! We hope to see you again very soon at Citrus Sukhumvit 13.Sincerely,

8/10 Good

Jeanpaul

Liked: Cleanliness, staff & service, property conditions & facilities
cheap and cheerful quiet rooftop with no sound of traffic.
Stayed 2 nights in Jun 2023
Response from Ampawan V (FOM) on 2023/6/22
Dear Jeanpaul,Thank you for the review of our hotel! We are glad to see your kind comments and hope to see you again very soon at Citrus Sukhumvit 13.Best regards,

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Ampawan (FOM) on 2023/6/20
Dear Brian,,Thank you for the great scores of our hotel! We hope to see you again very soon at Citrus Sukhumvit 13.Sincerely,

8/10 Good

brian

Stayed 2 nights in May 2023
Response from Ampawan (FOM) on 2023/5/30
Dear Brian,Thank you for the good scores of our hotel! We hope to see you again very soon.Sincerely,

10/10 Excellent

Per-Ake

Stayed 6 nights in May 2023
Response from Ampawan (FOM) on 2023/5/28
Dear Per-Ake,Thank you for the great scores of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon at Citrus Sukhumvit 13.Sincerely,

10/10 Excellent

Ka Fai

Stayed 6 nights in May 2023
Response from Ampawan (FOM) on 2023/5/25
Dear Ka Fai,Thank you for the great scores of our hotel! . We hope to see you again very soon at Citrus Sukhumvit 13, Bangkok.Sincerely,

8/10 Good

Atay

Stayed 1 night in May 2023
Response from Ampawan (FOM) on 2023/6/13
Dear Atay,Thank you for the scores review of our hotel! We looking forward to serving you again at Citrus Sukhumvit 13.Best regards,

10/10 Excellent

Peter

Staff where very friendly parking always made possible will stay here again
Stayed 21 nights in Apr 2023
Response from Ampawan (FOM) on 2023/5/21
Dear PeterThank you for the great review for Citrus Sukhumvit 13, Bangkok. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

2/10 Terrible

Mark

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room not ready Could nit check in until nearly 2 hours after check in time But when asked dor late checkout was rold would have to pay Room dark and dingy Bathroom design poor and shower usless Dirty feel to room Old air-conditioning
Stayed 3 nights in May 2023
Response from Ampawan (FOM) on 2023/5/21
Dear Mark,Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us.We strive to provide an exclusive service experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies in regards to the inconveniences caused.Best regards,

10/10 Excellent

nadir

Stayed 6 nights in May 2023
Response from Ampawan (FOM) on 2023/5/13
Dear Nadir,Thank you for the great scores of our hotel! We hope to see you again at Citrus Sukhumvit 13 very soon.Sincerely,

10/10 Excellent

richard, Miami

Stayed 11 nights in Apr 2023
Response from Ampawan (FOM) on 2023/5/28
Dear Richard,Thank you for the great scores of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon at Citrus Sukhumvit 13.

8/10 Good

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Ampawan (FOM) on 2023/5/6
Dear Henrik,Thank you for choosing to stay with us at Citrus 13 by Compass Hospitality on your recent visit to Bangkok and for taking the time to share the scores for us.Your scores is very important to us and we thank you again for providing it.Best regards,

10/10 Excellent

denis noel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location- small hotel. Clean, 7-11 around the corner. Fine for a few nights or if you’re on a budget.
Stayed 2 nights in Apr 2023
Response from Ampawan (FOM) on 2023/5/4
Dear DenisThank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

6/10 Okay

Caitlin

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The room needed alot of TLC it was run down looking wallpaper was torn Icky looking. Staff was friendly and helpful Pool was just okay Close to a 7-11 and restaurants
Stayed 5 nights in Apr 2023
Response from Ampawan (FOM) on 2023/4/30
Dear CaitlinThank you for the review of our hotel! We apologize for the inconvenience cause from the hotel ageing and kindly be informed the hotel will have the renovation soon. we strive to provide superior levels of service to our guests; therefore, your feedback is very important to us and we thank you again for providing it.Best regards,

8/10 Good

PATRICK

Stayed 2 nights in Apr 2023
Response from Ampawan (FOM) on 2023/4/30
Dear Patrick,Thank you for the scores review of our hotel! We hope to see you again very soon.Best regards,

10/10 Excellent

Tanaya

Stayed 2 nights in Apr 2023
Response from Ampawan (FOM) on 2023/4/29
Dear Tanaya,Thank you for the great scores of Citrus Sukhumvit 13.We look forward to serving you again with best regards,

8/10 Good

Zachary

Traveled with partner
Liked: Staff & service
Very affordable in a great location, The property is well dated and not the cleanest but manageable. The staff is friendly and speaks good English the rooms are in dire need of a refresh.
Stayed 2 nights in Apr 2023
Response from Ampawan (FOM) on 2023/4/28
Dear Zachary,Thank you for choosing to stay with us at Citrus 13, on your recent visit to Bangkok and for taking the time to share your experience with us. We apologize for the inconvenience cause from the well dated room and cleaning. We will improve these as the hotel have plan for the renovation soon.We strive to provide superior levels of service to our guests; therefore, your feedback is very important to us and we thank you again for providing it.Yours sincerely，

6/10 Okay

Stig

Stayed 4 nights in Apr 2023
Response from Ampawan (FOM) on 2023/4/28
Dear Stig,Thank you for the scores of our hotel! We apologize for the any inconvenience cause and we hope to see you again.Sincerely,

10/10 Excellent

Michael

Stayed 1 night in Apr 2023
Response from Ampawan (FOM) on 2023/4/26
Dear Michael,Thank you very much for the best scores review. We look forward to serving you again with best regards,

10/10 Excellent

Fabio

Stayed 5 nights in Apr 2023
Response from Ampawan (FOM) on 2023/4/19
Dear Fabio,Thank you for the great review scores of our hotel! We hope to see you again very soon.Sincerely,

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money.
A warm welcome on arrival and the receptionist kindly checked me in early. Much appreciated after a long flight. Room was clean, comfortable and very quiet. Couldn't ask for more from a hotel of that price point
Stayed 4 nights in Apr 2023
Response from Ampawan (FOM) on 2023/4/19
Dear Stephen,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

8/10 Good

Trygve

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, will stay again!
Stayed 3 nights in Apr 2023
Response from Ampawan (FOM) on 2023/4/15
Dear Guest,Thank you for the great scores review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Have a good day with best regards,

8/10 Good

Derek

Stayed 1 night in Apr 2023
Response from Ampawan (FOM) on 2023/4/12
Dear Guest,Thank you for the great scores review of our hotel! We hope to see you again very soon.Sincerely,

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Friendly staff and helpful, close to the city and riverside,new building.. Thanks. M Jasim
Stayed 1 night in Mar 2023
Response from Ampawan (FOM) on 2023/4/6
Dear Mohammad,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location, 5 mins walk to nana BTS,friendly staff,clean and good building.. Thanks M Jasim.
Stayed 1 night in Mar 2023
Response from Ampawan (FOM) on 2023/4/6
Dear Mohammad,Thank you for choosing to stay with us at Citrus 13 by Compass Hospitality on your recent visit to Bangkok and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay.At Citrus 13, we strive to provide superior levels of service to our guests; therefore, your feedback is very important to us and we thank you again for providing it.Yours sincerely，

4/10 Poor

Alison

Stayed 4 nights in Mar 2023
Response from Ampawan (FOM) on 2023/4/4
Dear AlisonThank you for taking the time to share your score feedback. We apologize for the any inconvenience cause.Kindly accept our sincere apologies for this with best regards,

10/10 Excellent

Gunnar

Stayed 2 nights in Mar 2023
Response from Ampawan (FOM) on 2023/4/4
Dear Gunnar,Thank you for the great scores review of our hotel! We hope to see you again very soon.Sincerely,

10/10 Excellent

Douglas

Stayed 16 nights in Mar 2023
Response from Ampawan (FOM) on 2023/3/27
Dear Douglals,Thank you for choosing stay with us and 10 scores comments. We look forward to serving you again.With best regards,

8/10 Good

Kwee Hian

Liked: Cleanliness, staff & service, property conditions & facilities
Some of the equipment may need a upgrade and partial upgrade will enhance staying experience
Stayed 7 nights in Mar 2023
Response from Ampawan (FOM) on 2023/3/22
Dear Kwee Hian,Thank you for the review of our hotel! May I pass your kind recommend to our management team for the hotel renovation planning.Best regards,

10/10 Excellent

PHURIPOB

Stayed 2 nights in Mar 2023
Response from Ampawan (FOM) on 2023/4/4
Dear Khun PhuripobThank you for the great scores review of our hotel! We hope to see you again very soon.Sincerely,

4/10 Poor

Allan

Liked: Cleanliness, staff & service
Disliked: Amenities
Very annoyed that i booked this hotel for use of a swimming pool which was under maintenance .2 months, Showers were nothot in evening . Lift security a pain when you have aquaintances on other floors. Pricey for what you get . Rgds
Stayed 3 nights in Mar 2023
Response from Ampawan (FOM) on 2023/3/14
Dear Allan,First of all I hope this message finds you in good health and prosperity. Thank you very much for choosing to stay with us at Citrus Sukhumvit 13, BangkokI am most embarrassed to learn that we have failed in our mission of providing you our normally high standard of service. I do sincerely apologies for the inconvenience caused regarding pool maintenance during your stay.Once again, thank you very much for your kind support and understanding. If there is anything we can do to make your stay more comfortable, please let us know. It would be our pleasure to show you our true by compass hospitality.

8/10 Good

ALUN

Stayed 16 nights in Feb 2023
Response from Ampawan (FOM) on 2023/3/5
Dear Alun,Thank you for your good scores with our hotel. We looking forward to serve you again.