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Reviews of Prince Palace Hotel Bangkok

4 out of 5
Prince Palace Hotel Bangkok
488/800 Bo Bae Tower, Damrongrak Road, Klong Mahanak, Bangkok, Bangkok

Reviews

7.4

Good

Rating 10 - Excellent. 288 out of 999 reviews" "
Rating 8 - Good. 346 out of 999 reviews" "
Rating 6 - Okay. 185 out of 999 reviews" "
Rating 4 - Poor. 104 out of 999 reviews" "
Rating 2 - Terrible. 76 out of 999 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Supravee

Traveled with family
Liked: Cleanliness, staff & service, amenities
We only stayed for one night our rooms have a great view of the city. The food at restaurants was great. And staff are nice and friendly.
Stayed 1 night in Mar 2024
Response from Sincerely / Yai Tanatorn. on 2024/5/15
Dear Khun Supravee / Thank you for your excellent review with great score we would keep on our service standard and doing more exceptional service providing to our guests.

10/10 Excellent

San

Liked: Staff & service
Stayed 1 night in May 2024
Response from Regards / Yai Tanatorn on 2024/5/6
Dear San / thank you for the great score it's encouragement to our team. We look forward to seeing you again.

10/10 Excellent

Kate

Traveled with group
I would highly recommend
Stayed 5 nights in Apr 2024
Response from Sincerely / Yai Tanatorn. on 2024/5/1
Dear Kate / Thank you for your great score and we appreciate you to recommend for others.

2/10 Terrible

Anthony

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
2 cockroaches in my bathroom. Lights wouldn't turn on.i had to leave immediately
Stayed 3 nights in Apr 2024
Response from Regards / Yai Tanatorn. on 2024/4/29
Dear Anthony / We do apologize for the inconvenience may cause to you during your stay and we have learned on your comment to improve our services then hope to see you again soon.

10/10 Excellent

Jeremy

Stayed 3 nights in Apr 2024
Response from Regards / Yai Tanatorn on 2024/5/7
Dear Jeremy / we so much appreciated for your great score. We hope to welcome you back again.

6/10 Okay

Daniel, Subang Jaya

Traveled with family
Disliked: Amenities, property conditions & facilities
It was just average only. I wish there was a train station nearby as that would have been easier to move around. Tuk-tuk, Grab & taxi charges were quite high.
Stayed 3 nights in Apr 2024
Response from Yai Tanatorn on 2024/4/20
Dear Daniel / thank you for your feedback. Looking forward to seeing you again.

10/10 Excellent

Shanice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Room was super comfortable and big! Staff were super friendly
Stayed 2 nights in Apr 2024
Response from Yai Tanatorn on 2024/4/20
Dear Shanice / we appreciate your feedback, look forward to seeing you again.

8/10 Good

Bussabar

Traveled with family and small children, Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Easy to going for looking every where at Bangkok
Stayed 3 nights in Apr 2024
Response from Yai Tanatorn on 2024/4/20
Dear Khun Bussabar, / thank you for your review and hope to see you again soon.

6/10 Okay

SUNIL

Traveled with family and small children
Liked: Staff & service
room had old furniture and looked old. had a damp smell. needs a refurb.
Stayed 5 nights in Apr 2024
Response from Yai Tanatorn on 2024/4/20
Dear Sunil / thank you for your comment it's value to us to improve our service providing to enhance our quality to serve our guests in the future.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surrounded by street vendors selling their merchandise usually clothes, but no restaurants nearby; had to buy from food trucks parked outside the hotel. The room is clean with some electrical outlets not working, just stayed for a day so it didn’t bother me a lot
Stayed 1 night in Apr 2024
Response from Yai Tanatorn on 2024/4/20
Dear Luis / thank you for your feedback and apologize for the inconvenience caused to you during your stay. Looking forward to seeing you again.

10/10 Excellent

JORDI, ZAPOPAN

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, big room, great breakfast buffet.
Stayed 2 nights in Feb 2024
Response from Yai Tanatorn on 2024/4/20
Dear Jordi / thank you for your great review and hope to see you again soon.

8/10 Good

Phetchara

Stayed 1 night in Mar 2024
Response from Sincerely / Yai Tanatorn. on 2024/4/29
Dear Phetchara / thank you for your feedback and great score. Hope to see you again.

4/10 Poor

Gregory Scott

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures posted is nothing like the actual place. It’s run down and dirty, needs a remodel. You get better bang for your buck elsewhere.
Stayed 8 nights in Mar 2024
Response from Yai Tanatorn on 2024/4/20
Dear Gregory / We do apologize for the inconvenience caused to you. We have looked into your feedback and then immediately improvement our services providing to deliver to our guests in the future.

4/10 Poor

Khoa

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The hotel is so old and my room smelled bad. The staff wasn't friendly. One of the staff who was a middle-age man worked in FO raised his voice with us when we tried to ask about ice, unacceptable attitude. Then the ice wasn't for free but around 10 dollars.
Response from Yai Tanatorn on 2024/4/20
Dear Khun Khao, / thank for your feedback and we are so sorry for the inconvenience caused to you during your stay. We have learned your comment and would improve our service providing then hope to serve you again.

6/10 Okay

Richard

Traveled with family
Liked: Cleanliness
Average hotel. A little rundown. Decent location to access Great Mount, Grand Palace, etc. Nice pool area and fitness center. Breakfast buffet had a decent, varied selection. We paid $50 a night for a suite and I thought it was well worth that price.
Stayed 9 nights in Mar 2024
Response from Yai Tanatorn on 2024/4/20
Dear Richard / thank you for your good review us and hope to see you again.

10/10 Excellent

Lorna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's A nice place to stay the clothing store is just nearby and their Buffett breakfast was a lot of food to choose.can recommend to others.
Stayed 6 nights in Mar 2024
Response from Yai Tanatorn on 2024/4/20
Dear Loma / so appreciate on your comment this would share to all team members to encourage them to keep on standard service and hope to welcome you back again.

6/10 Okay

Tiffany

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The lights in our room only worked when it wanted to and there were very loud hammering noises throughout our stay.
Stayed 4 nights in Mar 2024
Response from Yai Tanatorn on 2024/4/20
Dear Tiffany / My apologies for any convenience may cause to you during stay recently and thank you for your feedback as well.

10/10 Excellent

NARESH

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL WAS WELL THANK YOU
Stayed 5 nights in Mar 2024
Response from Yai Tanatorn on 2024/4/20
Dear NARESH / Thank you for your great score. Looking forward to seeing you soon.

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful three bedroom suite for our family of 5. The pool, cafe and bar (for espresso) were our favorite parts. HUGE property with lots of amenities. Thank you!
Stayed 3 nights in Mar 2024
Response from Yai Tanatorn on 2024/4/20
Dear Joshua / So appreciate your comment and hope to see you again.

4/10 Poor

Eric

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tub was leaking. Water all on the floor. Safe is broken. Wouldn't book here again
Stayed 4 nights in Mar 2024
Response from Yai Tanatorn on 2024/4/20
Dear Eric / We are deeply sorry for the inconvenience caused to you. All issue has been resolved, assure that all services providing are ready to serve you again.

6/10 Okay

Viren

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Couple of cockroaches found in the room
Stayed 3 nights in Mar 2024
Response from Yai Tanatorn on 2024/4/20
Dear Viren / deeply sorry for any inconvenience caused to you the pest control has been taken care of, hope to see you again soon.

8/10 Good

Huiyao

Stayed 3 nights in Mar 2024
Response from Yai Tanatorn on 2024/4/20
Dear Huiyao / thank you for your great score and hope to see you soon.

10/10 Excellent

luan

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff anh property still good after 5 years back. Keep all that all the time. Thanks for your business. My lovely place Bangkok.
Stayed 4 nights in Mar 2024
Response from Yai Tanatorn on 2024/4/20
Dear Luan / We are so appreciative of your commitment to us and hope to serve you again in the nearest future.

8/10 Good

Danny

Stayed 2 nights in Feb 2024
Response from Yai Tanatorn on 2024/4/20
Dear Danny / thank you for great score and hope to serve you again soon.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location, first time here in Bangkok and found the place to be very convenient for transport (tuktuk etc). 7/11 close by for everyday consciences. We also got the large executive suite which was huge and a lot more than we expected. Would highly recommend this hotel.
Response from Yai Tanatorn on 2024/4/20
Dear Jack / than you for taking times to review our hotel, it's so much valuable information. Looking forward to seeing you soon.

8/10 Good

Richard

Stayed 3 nights in Feb 2024
Response from Yai Tanatorn on 2024/4/20
Dear Richard / thank you for your score and hope to see you again.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pool on the 11th floor very good
Stayed 7 nights in Feb 2024
Response from Regards / Yai Tanatorn on 2024/4/21
Dear Kevin / thank you for your great review. Looking forward to seeing you again.

4/10 Poor

kate

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
On a positive the hotel was clean, the common areas luxurious looking and the breakfast offered a large selection of dishes. The desk staff were efficient but not particularly friendly or welcoming. We asked the concierge desk about things to do in Bangkok but once they realised we weren’t buying an excursion were dismissive & unhelpful, the same when we wanted to book a taxi & not use the hotel car which was double the price. Our rooms were dated & depressing due to the fact the windows were so dirty we couldn’t see out. Little in walking distance that we found, but as I stated the hotel weren’t helpful with this. I wouldn’t recommend or stay here again
Stayed 3 nights in Feb 2024
Response from Regards / Yai Tanatorn on 2024/4/21
Dear Kate / thank you for sharing your feedback and so sorry for the inconvenience caused to you during your stay. We have learned and using your comment to improve our services and then delivering our best of service standard to our guests in the future..

10/10 Excellent

Atay

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and friendly service
Stayed 6 nights in Feb 2024
Response from Regards / Yai Tanatorn on 2024/4/21
Dear Atay / thank you for your great score. Looking forward to welcoming you back again.

10/10 Excellent

Punithawathy

Liked: Cleanliness, staff & service, property conditions & facilities
I saw one cockroach in the wash room. Other than no complaints.
Stayed 4 nights in Feb 2024
Response from Regards / Yai Tanatorn on 2024/4/21
Dear Khun Punithawathy / we do apologize for the inconvenience caused to you and appreciate your feedback.

4/10 Poor

Andresa

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At check in, it was as if the staff had not been expecting hotel guests!? A little bizarre and not because of a language barrier. The hotel boasts multiple eateries and a nice bar to gaze across the Bangkok skyline…it was never open and when asked, the staff acted as though I was asking for a a lunar landing! The buildings are old and that is not a huge issue but the hot water wasn’t working at one point and the air in the building did not seem to be on or working. Unfortunately, it was not a great stay although most of the staff who I engaged with were kind and trying to be helpful.
Stayed 3 nights in Feb 2024
Response from Regards / Yai Tanatorn on 2024/4/21
Dear Andresa / We do apologize for the inconvenience caused to you and thank you for your feedback. Looking forward to seeing you again.

4/10 Poor

Adrian

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Stayed 4 nights in Feb 2024

6/10 Okay

Nina

Stayed 3 nights in Feb 2024

6/10 Okay

Florian Jamie

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Staff were nice. Hotel is near attractions. Something I did not like was how there were cockroaches in the room frequently.
Stayed 3 nights in Feb 2024

6/10 Okay

Arnoux

Traveled with partner
Liked: Amenities
Disliked: Staff & service
The building, the pool, the lobby and the main areas are nice. The rooms are old but very spacious. The bathroom sink in our room leaked and although we let them know, it was not repaired.
Stayed 3 nights in Feb 2024

4/10 Poor

Chase

Disliked: Cleanliness, property conditions & facilities
The rooms are dirty and there were cockroaches. The air conditioner didn’t work in one room. The elevator for the tower I stayed in was a long walk, with a staircase and another elevator ride away.
Stayed 2 nights in Feb 2024

8/10 Good

Satendra

Stayed 4 nights in Feb 2024

10/10 Excellent

Dwight

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 12 nights in Jan 2024

8/10 Good

Nicola

Traveled with partner
Liked: Cleanliness, staff & service
Excellent location for getting around Bangkok.
Stayed 2 nights in Feb 2024

8/10 Good

Gordon

Stayed 1 night in Feb 2024

8/10 Good

james

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need is in the hotel or close
I got there after midnight and there's a slight pickup with my checking in but they got me taken care of and they upgraded my room. Staff is very friendly and outgoing
Stayed 2 nights in Jan 2024

10/10 Excellent

Morris

People
Stayed 11 nights in Feb 2024

8/10 Good

Md Jahidul

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is really great. All the stuff are very friendly and nice. Only the people in the bar is not helpful.
Stayed 2 nights in Feb 2024

8/10 Good

Steve

Traveled with group
Liked: Cleanliness, staff & service, amenities
Great hotel . A little dated but good price for area . Only one restaurant within walking distance at back of fruit market so needed taxi
Stayed 2 nights in Jan 2024

6/10 Okay

cherie

Disliked: Staff & service, property conditions & facilities
The room was very run down , hole in the ceiling , the windows were covered with hand prints inside and dirt on outside . The wall paper peeling off in the room , the bathtub was cracked and dirty we arrived. We found the staff very unfriendly when we checked in. We tried ordering food at the restaurant @ 9:28 (sign says it closes at 10:00pm) we were told kitchen was closed and that we could order room service for additional cost . The good - the pool was lovely . The outdoor area and restaurant pool side was lovely . The common areas in the hotel were kept immaculate. The sheets were clean .
Stayed 2 nights in Feb 2024

8/10 Good

peter

Traveled with partner
Liked: Staff & service, amenities
mostly a1.....rooms need work.....people nice...staff nice.....could use an english speaker or 2
Stayed 4 nights in Jan 2024

10/10 Excellent

Latifa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Prince Palace Hotel is an amazing place. Huge, and looks like a maze. 4 big towers, with eating areas everywhere. Pool on the 11 floor, an other one on the 12 floor. Spa place, with jacuzzi, dry sauna, steam room, and fitness center. The Prince Palace Hotel is very beautiful. It offers all you need and plus. Loved it. For sure it would be my destination next time I visit Bangkok.
Stayed 9 nights in Jan 2024

2/10 Terrible

Israel

Disliked: Cleanliness, staff & service, property conditions & facilities
I found way better spots elsewhere for the same price and more convenient.
Stayed 7 nights in Jan 2024

8/10 Good

Alvaro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Almost everything was excellent; location, cleanliness, service, Restaurant food and service, price of rooms etc. What was bad was the attitude of two supervisors whom managed two ruin my day. Otherwise, I would give the Hotel 5 Stars
Stayed 4 nights in Jan 2024