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Reviews of Hidden Ridge Resort

3.5 out of 5
Hidden Ridge Resort
901 Hidden Ridge Way, Banff, AB

Reviews

8.4

Very Good

Rating 10 - Excellent. 1771 out of 3730 reviews" "
Rating 8 - Good. 1254 out of 3730 reviews" "
Rating 6 - Okay. 457 out of 3730 reviews" "
Rating 4 - Poor. 170 out of 3730 reviews" "
Rating 2 - Terrible. 78 out of 3730 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Aceson

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Courtney

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
This property had great value for the outdoor hot tub and mountain view. On arrival our room smelt like smoke. We didn’t think much of it until 11pm when we opened the bedroom door to find the living area filled with smoke. (We did not have a fire during our stay). We called the front desk and they moved us into a new room without hesitation. They mentioned there may have been an incident with the previous guest. Regardless, if there was a previous fire accident or a recurring venting issue it made for a dangerous situation with our 2 year old sleeping in that room. Not to mention all our clothing and belongings were saturated with the smell of smoke. So unfortunately, we cannot leave a high review. The second room we were moved into was much cleaner, had full and appropriate bedding and gave us the interpretation the original room we had wasn’t meant to be used by guests that night. Besides that unfortunate situation, we enjoyed our stay, used the hot tubs and had nothing but pleasant interactions with all staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Yana

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place
Stayed 1 night in Apr 2024

8/10 Good

Crystal

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

Tracy

Traveled with family
Liked: Amenities, property conditions & facilities
Suite was very well equipped. And had plenty of linens, towels, extra pillows. Comfy beds. Kitchen well stocked. Dated furnishings-Carpet was old and stained. A bit rough around the edges. But overall had a comfortable one night stay.
Stayed 1 night in Apr 2024

10/10 Excellent

charlene

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great place to meet with friends . Friendly staff and very welcoming. Would stay here again . Transit is so handy!
Stayed 2 nights in Apr 2024

10/10 Excellent

Mohammad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The setting, hot tub, staff, fireplace and having all the essentials that I needed in the unit.
Stayed 1 night in Apr 2024

10/10 Excellent

Karyna

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

BenGaL

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The the hit run with the view really pulled off the trip.
Stayed 1 night in Apr 2024

10/10 Excellent

evangeline

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This gorgeous resort is beyond my expectations. Front desk reception is very professional, informative and accommodating. A perfect place for relaxation and bonding with my family. This is our first & only choice for future bookings.
Stayed 2 nights in Apr 2024

10/10 Excellent

Rob

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We have been to the property a number of times and we have enjoyed ourselves every time. My only critique is that this time we found that there was alot of garbage in the treeline surrounding the property. I realize that it is windy up there, but this is a beautiful location and it should be something that the staff watches for in my opinion.
Stayed 1 night in Apr 2024

10/10 Excellent

teresa

Traveled with pets, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
They were very accommodating to our requests. Hot tub beautiful. Rooms very comfortable and accommodating. Check in and out very easy. Upgraded us to a bigger suite without us even having to ask.
Stayed 2 nights in Apr 2024

4/10 Poor

Shelley

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Broken hand rails, room wasn’t cleaned and elderly mom fell down the stairs due to the railing issues
Stayed 2 nights in Apr 2024

10/10 Excellent

Jannah

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Prescilla

Traveled with group, Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Welcome was friendly, informative and seamless. Surrounded by nature and beautiful views. Nothing can beat the pool overlooking the mountains.
Stayed 1 night in Apr 2024

8/10 Good

Laura

Traveled with group
Liked: Cleanliness, amenities
Hot tub and sauna were fantastic !!! Rooms are a little dated and dark but beds were comfy. Fireplace and free wood were a bonus
Stayed 2 nights in Apr 2024

10/10 Excellent

Emma

Stayed 1 night in Apr 2024

10/10 Excellent

Maria

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Samantha

It was a wonderful stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carlo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Yeawon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Liked: Cleanliness, property conditions & facilities
Amazing customer service and beautiful room and space
Stayed 1 night in Apr 2024

8/10 Good

Maribel

Liked: Property conditions & facilities
Staff are very nice
Stayed 1 night in Apr 2024

8/10 Good

Benjamin

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great veiws, decent price, wood fire places inside with free unlimited fire wood which was awesome great outdoor hottub and pool with mountain veiw real lack of parking was the only real downside as it was first come first serve freeforeall for all stalls other then that fully enjoyed our stay had a blast in banff
Stayed 2 nights in Apr 2024

8/10 Good

Richard

Liked: Property conditions & facilities
The transportation and the hot tub and the views
Stayed 2 nights in Apr 2024

10/10 Excellent

LISA

Traveled with family
Liked: Cleanliness, property conditions & facilities
Great staff and place to stay!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Kristi

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We've stayed here several times as it suits our family of 5... Lots of room, public transportation nearby and included, kitchen for snax and meals if we want. The pools have a terrific view, tho can get crowded. We'll stay again
Stayed 1 night in Apr 2024

8/10 Good

alfredo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Sarah

Liked: Cleanliness
Amazing location, top notch service, staff is super nice and helpful. The rooms are a bit run down, definitely not from the most recent renovation. Everything else is just GREAT. Also to mention there is a free-of-charge bus shuttle to the city and the fairmont. Instead of paying overpriced parking, this is a great option.
Stayed 1 night in Apr 2024

10/10 Excellent

jeffery

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved it
Stayed 1 night in Apr 2024

10/10 Excellent

mandy

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful for any woodsy mountain getaway.
Stayed 1 night in Apr 2024

10/10 Excellent

Jay

Stayed 2 nights in Apr 2024

10/10 Excellent

Leona

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Suzie

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Maria, Sugar Land

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice accommodations
Stayed 2 nights in Apr 2024

10/10 Excellent

Kassem

Disliked: Cleanliness
No clin bathroom no good
Stayed 1 night in Apr 2024

10/10 Excellent

yahya

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Second time here love this resort beautiful atmosphere, the fire place wood.smelll the hot tub at night so.amazing
Stayed 1 night in Apr 2024

8/10 Good

victoria

Stayed 5 nights in Apr 2024

10/10 Excellent

kim

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort. Friendly staff.
Stayed 2 nights in Apr 2024

8/10 Good

Myles

Liked: Cleanliness, property conditions & facilities
Budget friendly with enough sleeping space
Stayed 3 nights in Apr 2024

10/10 Excellent

Lindsey

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Absolutely beautiful scenery. Our room was a bit dated and the smell of fire smoke was absolutely overwhelming. Parking was very limited.
Stayed 2 nights in Apr 2024

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the hot tub and sauna. We slept great and appreciated the fans in the rooms. There was shuttle pickup to town and we always had parking available next to our unit.
Stayed 6 nights in Mar 2024

10/10 Excellent

Sarah

Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The pool and hot tub have a wonderful view not to busy and open late. Room came with essentials for cooking, place was clean. The staff were accommodating, poliet and knowledgeable. Would definatly stay here again.

8/10 Good

Jennifer

Stayed 1 night in Apr 2024

8/10 Good

Chansu

Liked: Property conditions & facilities
It has an excellent location and the staffs are very friendly.
Stayed 3 nights in Apr 2024

10/10 Excellent

mark

Traveled with family
Liked: Amenities
We always stay in this property my kids loves it here
Stayed 1 night in Apr 2024

10/10 Excellent

Patricio

Stayed 1 night in Apr 2024

8/10 Good

Tina

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The kids and I loved it. Great staff and beautiful views.
Stayed 2 nights in Mar 2024

8/10 Good

Wade

Liked: Cleanliness, amenities, property conditions & facilities
Nice resort. The room smelt like smoke looked like some one before had problems with fireplace. The lemongrass soap was annoying but overall good place to stay
Stayed 2 nights in Mar 2024

10/10 Excellent

Anna-Marie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024