Villas in Baja California

"As a vip we use to get to go on the 32 floor for snacks and drinks but now we don’t unless we want to pay around 50 dollars more, but it’s still a nice place to stay"

"It definitely needs upgrading a paint job and new linens for the beds the parking house needs to be redone, but the views are very beautiful"

"Room was clean , Staff was awesome . We did have the breakfast and used the $200 peso coupon given upon arrival ened up paying total $100 pesos . "

"Elevator wasn’t working very inconvenient "

"I liked the property but some places need upgrades. I went Sunday to Tuesday and a restaurant was open just the weekends. The bar next to the swimming pool was closed. The jacuzzi was durty and not to hot. A lot of kids without adults supervising and no staff checking that. The hotel advertice an adult swimming pool but was not the case. I used the spa facilities and a sauna was closed, the steam room out of service, and the prices the same of USA. If 1/2 of the facilities will be not working, the spa supposse to give a courtesy discount."

"Great"

"Cushions had a dirty looking, too cold to be in the outside pool. Indoor pool over crowded an a lot of bleach smell like. For $25 dollars breakfast buffet per person it was kind of too much considering we didn’t go to stuck up our stomach with food. They had a party inthere We couldn’t sleep! We complained and they said, they had a party that got out of hand. I should have stick to $250 hotel I was planning on staying."

"Muy mal hotel el peor servicio hice el check inn a las 4 y no había toallas de baño ni para secarse ni de manos ni tapete y la tasa de baño estaba sucia hice el reporte y hasta las 10 de la noche me llevaron dos toallas y todas negras ya no eran blancas muy mal personal mal atención y no resuelven nada pésimo trato"

"My husband and I like staying at Lucerna because it's got a perfect location. Thank you"