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Reviews of Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf

3.5 out of 5
Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf
2029 Satellite Boulevard, Duluth, GA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 700 out of 968 reviews" "
Rating 8 - Good. 161 out of 968 reviews" "
Rating 6 - Okay. 50 out of 968 reviews" "
Rating 4 - Poor. 23 out of 968 reviews" "
Rating 2 - Terrible. 34 out of 968 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Damon, Apex

Liked: Staff & service, property conditions & facilities
This is my second time in a month, staying at this particular hotel, and I find it quite comfortable, clean and very safe. Certainly worth the extra cost!
Stayed 1 night in May 2024

8/10 Good

Lex

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Ms. Lesley Hupp, Guest Experience Champion on 2024/5/2
Dear Lex, Thank you for taking the time to review your recent stay with us at the Thank you for staying with us at the Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf. We appreciate you scoring us a 4! Please come and see us again when your travels bring you to the Duluth, GA area again.

10/10 Excellent

melvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ms. Lesley Hupp, Guest Relations Champion on 2024/5/1
Dear Melvin,On behalf of our entire staff, we are happy that you enjoyed your recent stay and we thank you for taking the time to score us as 5 out 5! We hope to see you again soon!

10/10 Excellent

Donna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay, the hotel is well kept, We also love that the hotel provided two free complimentary cocktails and hors d'oeuvres at 5:00 P.M on a Saturday. We also had hot fresh breakfast to order, also free along with the booking of their rooms for the weekend. This hotel's suites are very modern, sophisticated and an overall five-star experience!
Stayed 2 nights in Apr 2024
Response from Ms. Lesley Hupp, Guest Relations Champion on 2024/5/1
Dear Donna, thank you so much for your kind words regarding your recent stay. We love that you were able to enjoy the amenities that we offer and that you found your suite to be modern and sophisticated. We thank you for being our guest and look forward to you staying again!

10/10 Excellent

Lan

Traveled with family
Nice place, good location, and clean. Food is really good, we will stay with Embassy again.
Stayed 2 nights in Mar 2024
Response from Ms. Lesley Hupp, Guest Experience Champion on 2024/4/19
Dear Lan, thank you so much for your kind words regarding your recent stay. We thank you for being our guest and look forward to you staying again!

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, property conditions & facilities
We really love this place, we will stay here next time if we come back the area.
Stayed 1 night in Apr 2024
Response from Lesley Hupp, Guest Relations Champion on 2024/4/7
Thank you for staying with us at the Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf. We appreciate the love you are sending our way and are happy you were pleased with your stay. We look forward to seeing you again when your travels bring you to the Duluth, GA area.

10/10 Excellent

ANNE

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Lesley Hupp, Guest Relations Champion on 2024/4/7
Thank you for staying with us at the Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf. We are delighted to hear that you were happy with the accommodations. Please come see us again when you are in the Duluth, GA area!

8/10 Good

Kimberly

Liked: Cleanliness, amenities, property conditions & facilities
The room/suite was nice, beds very comfortable and I have a bad back, the breakfast as my child said was "the bomb". The only thing I did not appreciate was the gentleman that checked us in was rude..not sure uf he was having a bad day or what but everything else was good...
Stayed 1 night in Mar 2024
Response from Ms. Lesley Hupp, Guest Experience Champion on 2024/4/19
Dear Kimberly, I am sorry that you had to experience a rude staff member and I hope that you will accept our sincere apology for that experience. On a better note, I am glad you enjoyed our "bomb" breakfast and comfortable suite and I hope you will let those factors influence you to stay with us again. We are looking forward to it!

10/10 Excellent

Francoise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ms. Lesley Hupp, Guest Experience Champion on 2024/4/19
Thank you for taking the time to rate us a 5 out of 5 on your recent stay. We appreciate you being our guest! Please come stay with us again the next time your travels bring you to the Duluth, GA area.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Linda

Stayed 1 night in Mar 2024
Response from Lesley Hupp, Guest Relations Champion on 2024/4/7
Thank you for taking the time to review your recent stay with us at the Thank you for staying with us at the Embassy Suites by Hilton Atlanta NE Gwinnett Sugarloaf. We appreciate you scoring us a 4! Please come and see us again when your travels bring you to the Duluth, GA area again.

10/10 Excellent

Yisel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Tawana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Feb 2024

10/10 Excellent

Shanea

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Complimentary happy hour and breakfast was amazing!
Stayed 1 night in Feb 2024

10/10 Excellent

Lisa

Liked: Amenities
What stood out the most about this hotel was the friendliness and professionalism of the staff.
Stayed 1 night in Feb 2024

10/10 Excellent

Andrea

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We throughly enjoyed our stay
Stayed 2 nights in Feb 2024

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and beautiful hotel. The food was amazing and the happy hour too!
Stayed 2 nights in Dec 2023

10/10 Excellent

dora

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never Dissapoints
This hotel chain consistently officers the best value to comfort ratio. A very pleasant stay and a staff that was friendly start to finish. Best all included breakfast anywhere.
Stayed 1 night in Jan 2024

4/10 Poor

Janghun

Traveled with family
Disliked: Staff & service, property conditions & facilities
I booked this room for very important guests of mine, and I was embarrassed to let them stay here. No more booking at this hotel in the future.
Stayed 7 nights in Jan 2024

10/10 Excellent

CJ

Liked: Cleanliness
Stayed 2 nights in Jan 2024

10/10 Excellent

Naomi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was very nice and helpful. the only problem we had was the shortage of hair conditioner was empty
Stayed 2 nights in Jan 2024

8/10 Good

Sam

Stayed 1 night in Jan 2024

10/10 Excellent

Crystal

Stayed 1 night in Jan 2024

10/10 Excellent

JAEMYUNG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is excellent
Stayed 5 nights in Jan 2024

4/10 Poor

Lorna

Stayed 1 night in Jan 2024

10/10 Excellent

Tuyen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Wilbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was in Room 617. The room was clean, but it needed some pm maintenance done. The shower handle inside was broken off. The wallpaper was peeling in the restroom. The bathroom floor had cracks.
Stayed 3 nights in Dec 2023

10/10 Excellent

heywon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Above all the hotel was great. But On the first day of our stay, there was sudden fire alarm which made my whole family go down to the main lobby. The staffs at the desk did not take it seriously as we wanted them to be and did not officially announce what happened. But on the bright side, the other days we stayed were great. Very comfy room, excellent breakfast buffet, modern indoor interior. Everything was great except for the happening of fire alarm.
Stayed 2 nights in Dec 2023

8/10 Good

Sun ah

Stayed 2 nights in Dec 2023

10/10 Excellent

Miguel, Riverview

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2023

10/10 Excellent

Sungchul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Nu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast.
Stayed 3 nights in Dec 2023

10/10 Excellent

Kyungchul

Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms, friendly staff, happy hour, live jazz and very convenient.
Stayed 1 night in Dec 2023

10/10 Excellent

Victoria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kelan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and the rooms were clean. Pretty quiet area and room was worth the money spent.
Stayed 3 nights in Dec 2023

10/10 Excellent

Edith

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

Inkyoung, fresno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Christina

Traveled with group
Liked: Amenities
Went for my daughter’s 13th birthday and had a wonderful time.
Stayed 1 night in Dec 2023

10/10 Excellent

Kim

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great evening.
Stayed 1 night in Dec 2023

10/10 Excellent

Tae W

Stayed 3 nights in Nov 2023

10/10 Excellent

Brian

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and a family environment
Stayed 3 nights in Nov 2023

10/10 Excellent

Irene

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for your service
Stayed 7 nights in Nov 2023

10/10 Excellent

Joy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay.
Stayed 1 night in Nov 2023

6/10 Okay

SEONGKEUN, Murfreesboro

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
I booked here two times previously, in December 2022 and November 2023. The room wasn't ready until 5:00 pm on both reservations. Some staff were friendly, and some were not. I won't make a reservation. This hotel again recommends either arriving late or staying away.
Stayed 1 night in Nov 2023

10/10 Excellent

Ciji

Stayed 2 nights in Nov 2023

10/10 Excellent

Hee Kyung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

2/10 Terrible

JAEHEE

Stayed 1 night in Nov 2023

2/10 Terrible

Shi Man

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Shannon

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were engaging and very kind.
Stayed 1 night in Oct 2023