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Reviews of Apollo Bay Motel and Apartments, BW Signature Collection

4 out of 5
Apollo Bay Motel and Apartments, BW Signature Collection
2 Moore Street, Apollo Bay, VIC

Reviews

8.8

Excellent

Rating 10 - Excellent. 270 out of 531 reviews" "
Rating 8 - Good. 194 out of 531 reviews" "
Rating 6 - Okay. 47 out of 531 reviews" "
Rating 4 - Poor. 18 out of 531 reviews" "
Rating 2 - Terrible. 2 out of 531 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Peter, Parkdale

Traveled with group
Liked: Cleanliness, staff & service
Great Location
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/13
Hi Peter, great to hear you enjoyed your stay with us and found the location convenient. Hope you'll choose to stay with us again in the future.

10/10 Excellent

Kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean, comfortable bed.
Stayed 1 night in May 2024
Response from Front Desk on 2024/5/13
Hi Kim, thanks for taking the time to leave a review letting us know that you enjoyed your stay with us. Hope to see you again some time.

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and close to the beach.
Stayed 2 nights in Apr 2024
Response from Front Desk on 2024/4/18
Hi Timothy, we are so pleased to hear that you enjoyed your stay with us and found the location great. We hope that you will stay with us again in the future.

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, friendly staff.
Response from Front Desk on 2024/3/25
Hi Stuart,Thanks for taking the time to leave a review. Much appreciated.

8/10 Good

Lin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived past 9pm and although the reception was closed, we were able to contact staff on duty through mobile.
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/25
Hi Lin,Thanks for the review. Great that you found the check-in process easy & enjoyed your stay.

10/10 Excellent

Mary

Traveled with partner
Excellent service and location
Stayed 1 night in Mar 2024
Response from Front Desk on 2024/3/15
Hi Mary,Thanks for taking the time to leave us a review. It's great to hear that you enjoyed your stay and we hope you will come and visit again soon.

10/10 Excellent

Charles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice comfortable hotel. Clean and quiet room, with plenty of dining options nearby.
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/3/5
Hi Charles,Thanks so much for leaving us a great review. We hope that you will come and visit us again in the future.

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, great staff. Parking is a bit tight due to a pool in the center of parking.
Stayed 2 nights in Feb 2024
Response from Front Desk on 2024/2/21
Hi Robert,Thanks for taking the time to leave us a review. It's good to hear that you found our staff great as it's important to us that our guests enjoy their stay.

8/10 Good

Ellyce

Traveled with partner
Liked: Cleanliness, staff & service
We stayed one night. It s an older motel that has been refurbished. Comfortable bed. Full laundry was across the street, Clean and worked well with food options a few doors down.
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/21
Hi Ellyce, we're glad that you enjoyed your stay and found the room comfortable. We're lucky to be in such a great location with good places to eat out close by.

10/10 Excellent

Janet

Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/21
Hi Janet,We are so pleased that you enjoyed your stay with us. Thanks for the great review and happy travels.

10/10 Excellent

Jacqueline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a convenient location. A bigger room than we expected. Comfortable beds. Friendly staff. Clean and tidy.
Stayed 1 night in Feb 2024
Response from Front Desk on 2024/2/21
Hi Jacqueline,Thanks for taking the time to leave us a review. Glad you enjoyed your stay & we hope you'll come again soon.

10/10 Excellent

Aaron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 1 night in Jan 2024
Response from Front Desk on 2024/2/3
Hi Aaron,Thanks so much for taking the time to leave a review. We are so glad that enjoyed your stay with us and hope you will visit us again soon.

10/10 Excellent

Robert

Stayed 1 night in Jan 2024
Response from Front Desk on 2024/3/22
Hi Robert,Thanks for leaving us a great review. We are happy that you enjoyed your stay and hope that you will choose to stay with us again in the future.

10/10 Excellent

Kimberly

Stayed 1 night in Jan 2024
Response from Front Desk on 2024/2/21
Hi Kimberly,We appreciate you taking the time to leave such a great review. Hope to see you again soon.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Well equipped kitchenette, good TV with Netflix, big comfy bed. Pool advertised but unavailable and useless because of size & location.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Nov 2023
Response from Front Desk on 2024/3/15
Dear Guest,Thanks for the great review. Much Appreciated.

6/10 Okay

Alan

Traveled with partner
Very drab lifeless room, no shower gels, no face cloths, only 1 handtowel for 2 guests.
Stayed 1 night in Nov 2023
Response from Front Desk on 2024/3/15
Hi Alan,Thanks for the feedback. We have taken your comments onboard and implemented changes based on your feedback. Thanks again.

10/10 Excellent

Maryam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean room
Stayed 1 night in Nov 2023
Response from Front Desk on 2024/3/15
Thanks Maryam for leaving us a wonderful review. We really appreciate the feedback.

10/10 Excellent

Ramil

Liked: Cleanliness, staff & service, property conditions & facilities
The place is Nice and clean.
Stayed 1 night in Oct 2023
Response from Front Desk on 2024/3/15
Hi Ramil,Great to hear that you enjoyed your stay and found the place nice and clean. Thanks for the feedback.

10/10 Excellent

Yiling

Stayed 1 night in Oct 2023
Response from Front Desk on 2024/3/15
Thaks for the great review Yiling. We hope that you will visit us again soon.

10/10 Excellent

Monica

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Refurbished rooms in a fantastic location within an easy walk to shops, restaurants & beach made for a great nights stay along the Great Ocean Road. I’d stay again.
Stayed 1 night in Oct 2023
Response from Front Desk on 2024/3/15
Hi Monica, Thanks for taking the time to leave us a great review.

10/10 Excellent

Andrew

Stayed 1 night in Sep 2023
Response from Front Desk on 2024/3/15
Thanks Andrew, for the great review. Enjoy your travels.

10/10 Excellent

Gemma

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable and warm rooms. Perfect for a family trip down the Great Ocean Road
Stayed 1 night in Sep 2023
Response from Front Desk on 2024/3/15
Thanks Gemma, for taking the time to leave a great review. We really appreciate it.

10/10 Excellent

Rita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very clean .. staff were very helpful and the room was lovely ..
Stayed 2 nights in Jul 2023
Response from Front Desk on 2024/3/15
Hi Rita,We were thrilled to hear that you enjoyed your stay with us and found the rooms clean and the staff very helpful.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 1 night in Jul 2023
Response from Front Desk on 2024/3/15
Thanks for the review Ellen. We hope that you will choose to come visit us again in the future.

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and quiet and the staff was lovely. I recommend this place.
Stayed 3 nights in Jun 2023
Response from Front Desk on 2024/3/15
Hi Gilles,We are so pleased to hear that you enjoyed your stay with us. We hope that you will visit us again.

10/10 Excellent

Win

Liked: Cleanliness, staff & service, property conditions & facilities
Onsite EV charging facility is a bonus.
Stayed 1 night in Jun 2023
Response from Front Desk on 2024/3/15
Hi Win,Glad you enjoyed your stay and thanks for the feedback. Yes, the EV charging comes in very handy.

10/10 Excellent

Anthony, WANNIASSA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful.
Stayed 1 night in May 2023
Response from Apollo Bay Motel & Apartments on 2023/5/27
Glad to hear that you enjoyed your stay. Hope to see you again soon!

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A comfortable,well located stay with friendly staff.
Stayed 1 night in Apr 2023
Response from Apollo Bay Motel & Apartments on 2023/5/27
Hi Louise, thank for taking the time to review us. We look forward to hosting you again soon!

10/10 Excellent

Tony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Apr 2023

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had a perfect t room for my family of 6, which isn’t always easy to find. Easy to walk to dinner, great coffee across the road. Staff were so lovely, allowed us an extra house after check out and sent us on our way with a packet of poppers/juice for the kids whilst we travelled to our next destination. Great experience, wish we stayed longer!
Stayed 1 night in Apr 2023

8/10 Good

Kim

Stayed 2 nights in Apr 2023

10/10 Excellent

Tess

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our default place to stay when visiting Apollo Bay - great location, very clean rooms and awesome staff.
Stayed 3 nights in Apr 2023

10/10 Excellent

Judy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Picturesque place to Stay
A 2 night Stay in Apollo Bay, 2 bed room Apartment, Large Bathroom, Small main Bedroom, Bunk beds + 1 single bed in 2nd bedroom. Close to the beach, Apollo Bay Hotel just next door. We were on the 2nd floor, there is no lift. As it was a long weekend, very busy and the hotel was very noisy with people sitting in the beer garden. Laundromat across the road, Restaurants also.
Stayed 2 nights in Mar 2023

10/10 Excellent

Jarryd Van

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trusted Chain
Great location and as expected for Best Western, a good, firm bed.
Stayed 1 night in Mar 2023

10/10 Excellent

Yiu Fai

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Abbey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable bed, staff were great. I will definitely be back!
Stayed 1 night in Feb 2023

10/10 Excellent

Erickson

Liked: Cleanliness, property conditions & facilities
Close to restaurants
Stayed 1 night in Feb 2023

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2023

8/10 Good

Gerard

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was updated and comfortable. Really nice stay. Will come back again for sure.

10/10 Excellent

Sue

Stayed 1 night in Jan 2023

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely accommodation and the staff were really helpful and friendly. Would definitely stay again.
Response from Ben on 2023/1/3
Hi Melanie, Thanks for taking the time to leave your review and we look forwrad to seeing you again in the future.

10/10 Excellent

Shauna

Stayed 1 night in Dec 2022
Response from The Apollo Bay Motel Team on 2022/12/28
Hi Shauna, Thank you for the 10/10 and glad to see that you had a good time. Hope to see you back soon.

10/10 Excellent

Cherie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room and right across the road from the beach
Response from bestwesternapollobay on 2022/12/7
Hello Cherie,Yes, we are centrally located - close to the beach, town centre and restaurants. I am glad you enjoyed your stay.Warm RegardsRobyn owner / operator

10/10 Excellent

Joo Yeon

Stayed 1 night in Dec 2022
Response from bestwesternapollobay on 2022/12/7
Hi Joo Yeon,Thank you for the great review - scoring us 10/10!Looking forward to your next stay.RegardsRobyn owner / operatorBest Western Apollo Bay Motel and Apartments

6/10 Okay

danni

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The apartment was very dusty. I also suffer from hayfever. The carpet and curtains left me feeling as if I had a dust ball in my throat the next morning however the motel was great, spacious and tidy! The staff were extremely friendly! I highly recommend the motel. I
Stayed 1 night in Nov 2022
Response from bestwesternapollobay on 2022/11/13
Hello danni on Wotif,Thank you for your review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.RegardsRobyn owner / operator

10/10 Excellent

Henry

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to everything
Response from bestwesternapollobay on 2022/11/7
Hello Henry on Wotif,Thank you for the great review and scoring us 5/5.We hope to see you again soon.Warm regardsRobyn owner / operator