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Reviews of Best Western Apalach Inn

2.5 out of 5
Best Western Apalach Inn
249 US Highway 98, Apalachicola, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 403 out of 858 reviews" "
Rating 8 - Good. 314 out of 858 reviews" "
Rating 6 - Okay. 104 out of 858 reviews" "
Rating 4 - Poor. 26 out of 858 reviews" "
Rating 2 - Terrible. 11 out of 858 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel were first class.
Stayed 1 night in May 2024
Response from TH on 2024/5/13
So glad our staff was welcoming and helpful

6/10 Okay

Daniel

Traveled with partner
Liked: Staff & service
It is an older place with doors to the outside.
Stayed 1 night in Apr 2024
Response from mj on 2024/5/11
Thank you for staying with us. Marian JacobsFront Office Manager

8/10 Good

Gilbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 2 nights in May 2024
Response from mj on 2024/5/10
Thank you for staying with us.Marian JacobsFront Office Manager

10/10 Excellent

Dina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect option to be away from the touristy areas yet close to shopping, restaurants, and 15 min to beautiful beaches! Very clean, friendly staff, great low cost option!
Stayed 2 nights in May 2024
Response from TH on 2024/5/7
Thank you for staying with us and so glad that you enjoyed your stay here with us.

10/10 Excellent

Danilo, BRONX

Traveled with family
Liked: Amenities
It’s in good condition staff great
Stayed 1 night in Apr 2024
Response from mj on 2024/4/27
Thank you so much for staying with us.Marian JacobsFront Office Manager

10/10 Excellent

Jackson

Stayed 1 night in Apr 2024
Response from TH on 2024/5/13
Thank you for staying with us

6/10 Okay

Daniel, Sunny Isles bch

Liked: Cleanliness
Overpriced
Stayed 1 night in Apr 2024
Response from TH on 2024/4/23
The town was very busy this weekend and we had only a few rooms available. I apologize for the inconvenience

10/10 Excellent

larry, greensboro

Convince to town and fishing
Stayed 2 nights in Apr 2024
Response from mj on 2024/4/21
We are so glad you enjoyed your stay with us.Marian JacobsFront Office Manager

10/10 Excellent

Natalie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a room with 3 queen beds and a huge bathroom. It all looked recently renovated and very clean. Housekeeping was great and came in after the first night and tidied up and made beds, I find a lot of hotels no longer do this. Breakfast was above average and the lady hosting was so nice. We would definitely stay again!
Stayed 2 nights in Apr 2024
Response from mj on 2024/4/6
Thank you for your kind words and for staying with us.Marian JacobsFront Office Manager

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay and quiet
Stayed 2 nights in Apr 2024
Response from mj on 2024/4/5
Thank you for staying with us.Marian JacobsFront Office Manager

6/10 Okay

nicholas

Stayed 2 nights in Mar 2024
Response from TH on 2024/3/15
Thank you for staying with us.

10/10 Excellent

Sarah

Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely welcoming, friendly and accommodating
Stayed 1 night in Mar 2024
Response from mj on 2024/3/10
Thank you for staying with us and your kind words. We hope you enjoyed your stay.Thank you Marian JacobsFront Office Manager

6/10 Okay

Thomas, Knoxville

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The room was generally clean and comfortable, though it could use more light in the room. Our big problem was that they would not give us a first floor room. We had called weeks in advance and requested a first floor room, as my wife and I are both handicapped and there is no elevator. We were told it would not be a problem as long as we arrived early. We arrived before 5 and were told that no 1st floor rooms were available. And no elevator! So, they gave us a room on the side of the building where no handicapped parking was available, forcing 2 handicapped people in their 70's to haul 300 lbs of gear up a stairway. It took us nearly an hour to drag everything us the stairs, as rollers don't work with stairs. Same issue with leaving 3 days later. Other than that, the breakfast was good. TV worked well once we changed the batteries in the controller. Hair dryer did not work but they got us another promptly. Good shower, comfy beds. AC did not work well on arrival, so I cleaned the coils myself and then it worked fine. Doors badly need some weatherstripping, as rain blew in around our door. Staff was very friendly. Other than that, I guess we could have done worse.
Stayed 3 nights in Mar 2024
Response from mj on 2024/3/9
We do apologize for the inconvenience. Thank you Marian JacobsFront Office Manager

8/10 Good

Michael, Manistee

Traveled with family
Liked: Cleanliness, staff & service, amenities
The Best Western Appalachicola is conveniently located just a mile or so from downtown Appalachicola. There are many restaurants and shops in downtown Appalachicola. The hotel is clean, but could use some upgrading as in carpeting and general maintenance. The staff are very nice and welcoming.
Stayed 2 nights in Mar 2024
Response from mj on 2024/3/8
Thank you for staying with us and your kind words. We hope you visit again.Thank youMarian JacobsFront Office Manager

10/10 Excellent

William, des moines

Liked: Cleanliness, staff & service, property conditions & facilities
Tiffany went way beyond to make our checkin great.
Stayed 1 night in Mar 2024
Response from TH on 2024/3/6
I am glad i could make your experience enjoyable. Thank you for staying with us.

10/10 Excellent

Sheri

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very clean, wonderful pillows, air conditioner working ery well. Room spacious and clean. Love that the property is pet friendly. One or two streets over in walking distance is a street covered with a canopy of Live Oak trees. Beautiful. Would definitely stay again
Stayed 1 night in Mar 2024
Response from mj on 2024/3/3
Thank you for staying with us and your kind words. We hope you enjoyed your stay.Thank you Marian JacobsFront Office Manager

6/10 Okay

Lauren

Liked: Staff & service, property conditions & facilities
The bed was terrible. Very lumpy and soft. Time for replacement.
Stayed 1 night in Feb 2024
Response from mj on 2024/3/1
Thank you for your input and we apologize for the inconvenienceMarian JacobsFront Office Manager

8/10 Good

Rachel

Stayed 1 night in Feb 2024
Response from mj on 2024/3/21
Thank you for staying with us.Marian JacobsFront Office Manager

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and quiet. Great for sleeping.
Stayed 1 night in Feb 2024
Response from mj on 2024/2/24
Thank you for your kind words and thank you for staying with us.Marian JacobsFront Office Manager

8/10 Good

Mary

Stayed 2 nights in Feb 2024
Response from mj on 2024/3/21
Thank you for staying with us.Marian JacobsFront Office Manager

6/10 Okay

Robert, SHALIMAR

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Feb 2024
Response from mj on 2024/2/22
Thank you for staying with us.Marian JacobsFront Office Manager

6/10 Okay

Lawrence

Traveled with family
Liked: Staff & service
Excellent breakfast.
Stayed 1 night in Feb 2024
Response from mj on 2024/2/22
Thank you for staying with us.Marian JacobsFront Office Manager

6/10 Okay

John

Liked: Cleanliness, staff & service
Room was clean and bed was comfortable. We could hear the neighboring room very easily and people out front. Thin walls. Check in staff was very friendly.
Stayed 1 night in Feb 2024
Response from mj on 2024/2/22
We do apologize for the inconvenience but we do thank you for staying with us.

8/10 Good

Karen

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from mj on 2024/2/22
Thank you for staying with us.

4/10 Poor

Beverley

Disliked: Property conditions & facilities, room comfort
Totally underwhelming.
Was lower end motel...old, bed horrible, breakfast even worse and all for over $150.
Stayed 1 night in Feb 2024
Response from mj on 2024/2/16
We apologize for the inconvenience of your stay.

8/10 Good

Kathy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Staff was great. Shower went from hot to ice cold. Other guests were very loud-with doors open calling from room to room.
Stayed 1 night in Feb 2024
Response from mj on 2024/2/8
Thank you for staying with us and we apologize for any inconvenience.Marian JacobsFront Office Manager

4/10 Poor

Jerry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from mj on 2024/2/2
We apologize for that you did not like your stay with us.Thank you Marian Jacobs

10/10 Excellent

naikycia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff; nice rooms great breakfast
Stayed 1 night in Jan 2024
Response from mj on 2024/2/8
Thank you for staying with us.Marian JacobsFront Office Manager

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older property that is still in very good condition. I particularly liked the very nice warm welcome by the lady at check in.
Stayed 1 night in Jan 2024
Response from mj on 2024/2/8
Thank you for staying with us.Marian JacobsFront Office Manager

10/10 Excellent

Ricky

Business traveler
Liked: Cleanliness, staff & service, room comfort
Super friendly staff / budget friendly hotel
Hotel is what it is for the price. Dated but it was clean and every staff member was super friendly.
Stayed 3 nights in Jan 2024
Response from TH on 2024/1/22
Thank you for choosing us here at The Best Western to take care of you while in our little town

8/10 Good

Larry

Liked: Cleanliness, staff & service, room comfort
Old but reliable
We've stayed at this facility a few times while in Apalachicola to judge BBQ contests. Old, but dependable. Housekeeping was great and the free breakfast more than adequate.
Stayed 2 nights in Jan 2024
Response from TH on 2024/1/22
Thank you for staying with us!

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Jan 2024
Response from mj on 2024/2/8
Thank you for staying with us.Marian JacobsFront Office Manager

10/10 Excellent

kristi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing service!
Alexis at the front desk was amazing! She was helpful and incredibly accommodating. The room was great, but her service was better!
Stayed 1 night in Dec 2023
Response from TH on 2024/1/22
This is so nice to hear! Glad to know she took such good care of you.

8/10 Good

Laurence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from mj on 2024/2/8
Thank you for staying with us.Marian JacobsFront Office Manager

10/10 Excellent

Michael, Thomasville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from mj on 2023/11/30
Thank you for your kind review and for staying with us.

8/10 Good

Roger

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Great place to stay for fair price
We slept well and it was conveniently located.
Stayed 1 night in Nov 2023
Response from mj on 2023/11/9
Thank you for staying with us,

10/10 Excellent

Linda, Boynton Beach

Stayed 1 night in Nov 2023
Response from mj on 2023/11/23
Thank you for staying with us.

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western-Appalach
Clean room especially the bathroom. Felt safe and nice breakfast available.
Stayed 1 night in Oct 2023
Response from mj on 2023/11/2
Thank you for staying with us.

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For an older property it was very nice. Has been updated and is clean and modern amenities. Housekeeping staff and breakfast attendant were all so nice. Only complaint was the hotel had no local information or maps for restaurants, shopping, hospitals or sights to see. Would stay again.
Stayed 3 nights in Oct 2023
Response from mj on 2023/11/2
Thank you for staying with us.

10/10 Excellent

Dean, Fenton

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place to stay and the breakfast was out of this world! The food rivaled five star hotels I’ve stayed at.
Stayed 1 night in Oct 2023
Response from mj on 2023/10/26
Thank you for staying with us.

10/10 Excellent

Charles, Louisville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Clean rooms. Easy parking next to room. Like the location also, close to waterside park and historic homes. Short drive to downtown shops and restaurants. Good value, nice breakfast.
Stayed 1 night in Oct 2023
Response from TH on 2023/10/24
Thank you so much for staying with us and I am pleased that you enjoyed your stay.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, yet of 5 nights there, only the 1st 3 were cleaned. Not sure if due to weekend and or staffing.
Stayed 5 nights in Oct 2023
Response from TH on 2023/10/24
Thank you for letting us know. We were training new staff and she saw a DND on your door when she did her first rounds and didn't go back to see if it was removed. I apologize for the inconvenience. The issue will be addressed.

4/10 Poor

Greg

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from mj on 2023/10/26
Thank you for staying with us and apologize for the inconvenience you may have experienced.

10/10 Excellent

Tony R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from mj on 2023/10/19
Thank you for the great review and for staying with us.

8/10 Good

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting us booked for a room last minute was awesome and Marian was a pleasure at the front desk!
Stayed 1 night in Oct 2023
Response from mj on 2023/10/13
Thank you for that compliment and for staying with us.Marian JacobsFront Office Manager

10/10 Excellent

Sharon, Navarre

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was extremely clean, nice pool, ALL staff/employees we encountered had superb work ethics. The lady over morning breakfast(s) was a sweet gem of a lady! And even the young lady who was able to get into the juicer machine - she personally delivered Apple Juice to our room for my husband who was not feeling well. Everything was perfect for us and we are already talking of when we can return!! Great job BW team - great job!!
Stayed 3 nights in Sep 2023
Response from mj on 2023/10/5
Thank you for that very kind review and for staying with us. Look forward to seeing you again.Marian JacobsFront Office Manager

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excedded my expectations
Check in was a breeze with a very polite woman behind the desk. The room was clean, housekeeping staff were actually early for the room turnover the next morning. Breakfast was actually a very nice spread. I did not have very high expectations for the place being a best Western and was pleasently surprised.
Stayed 2 nights in Sep 2023
Response from mj on 2023/10/1
Thank you for that kind review and thank you for staying with us.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from mj on 2023/9/22
Thanks for staying with us.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from mj on 2023/9/21
Thanks for staying with us.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from mj on 2023/9/8
Thanks for staying with us.