"A lovely hotel, rooms were modern and super clean and stuff were super helpful. I’m booked to return there again later in the year and the staff were excited and ran off and found me a sticker for the hotel that I could put on my suitcase."
"We enjoyed this hotel during a brief getaway during the summer to escape the Tokyo heat. The hotel is located in a very nice location in old Karuizawa (Kyo-Karuizawa), close to many nice restaurants and little shops, while also being very quite. Rooms are very large and modern, the hotel has its own hot spring (onsen), and high speed internet is free. Very friendly staff and a large and tasty breakfast buffer. We definitely plan to visit again."
"The property was nice and modern. All amenities were in working order. Location is further from center of town.
The town is also deserted, almost. Nothing really around.
Onsen water is nice as well as the low temperature sauna."
"Close to station. Helpful staff. Ability to extend checkout via tv remote. Window opened for fresh air. Helpful hotel during earthquake with posted evacuation procedures and live announcements."