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Reviews of Microtel Inn & Suites by Wyndham Amsterdam

2.5 out of 5
Microtel Inn & Suites by Wyndham Amsterdam
1393 STATE HWY 5S, Amsterdam, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 336 out of 440 reviews" "
Rating 8 - Good. 80 out of 440 reviews" "
Rating 6 - Okay. 15 out of 440 reviews" "
Rating 4 - Poor. 7 out of 440 reviews" "
Rating 2 - Terrible. 2 out of 440 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and inexpensive. Conveniently located to way and restaurants.
Stayed 1 night in May 2024

10/10 Excellent

SHADAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We love this hotel, it is super clean and they keep expanding on their free breakfast. The rooms are great, everything looks brand new and the beds are super comfortable. There are great restaurants near by. We stayed at this hotel every time we go to visit family, it is the halfway point. The staff is super friendly and helpful.
Stayed 1 night in Apr 2024

10/10 Excellent

Tracy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff very friendly. Very clean.
Stayed 1 night in Apr 2024
Response from Lisa Ann/Front Desk on 2024/5/3
Dear Tracy, thank you for the 5 out of 5 rating score. I am pleased that yo found the front desk agents to be very friendly and the hotel clean. We hope you stay with us agian when needing lodging in our area.

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Lisa Ann/Front Desk on 2024/5/3
Dear Maurice, thank for taking the time to give us a perfect rating score. I am pleased to know that your stay was a great one!

10/10 Excellent

David J.

Liked: Cleanliness, staff & service, property conditions & facilities
The place is very clean and the price is reasonable.
Stayed 1 night in Apr 2024
Response from Lisa Ann/Front Desk on 2024/5/3
Deqr David, thank you for the perfect rating score. I am pleased you enjoyed your stay with us!

10/10 Excellent

Willard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptionally clean and well-maintained. Courteous staff, both at check-in and breakfast. Kids loved the breakfast selections. Easy access from thruway, easy parking, convenient stop. Will stay here again when on transit through that area.
Stayed 1 night in Apr 2024
Response from Lisa /Front Desk on 2024/4/19
Dear Willard, Thank you for the wonderful review! I am pleased to learn that your whole family enjoyed their stay with us. Looking forward to serving your lodging needs again in the future.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Complaints
Stayed 1 night in Apr 2024
Response from Lisa /Front Desk on 2024/4/19
Dear Daniel, "No Complaints" is what we want to hear! We know you enjoyed your stay and we hope to serve you again in the future.

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean property. Room very spacious. The microwave and fridge very handy
Stayed 1 night in Apr 2024
Response from Lisa /Front Desk on 2024/4/19
Dear Lisa, thank you for taking the time to leave us a review and a great rating score. We appreciate your business and hope to see you again soon.

10/10 Excellent

Rowena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room clean and excellent size for 2. Receptionist very helpful, she recommended places for late dinner with delivery service. Breakfast okay.
Stayed 1 night in Apr 2024
Response from Lisa Ann/Front Desk on 2024/4/12
Dear Rowena, I am pleased to know you enjoyed your stay with us and that our front desk agent was helpful. We hope you stay with us again in the future.

10/10 Excellent

Mary Beth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff. Property was clean.
Stayed 1 night in Apr 2024
Response from Lisa Ann/Front Desk on 2024/4/12
Dear Mary Beth, thank you for taking the time to give us a perfect review score. We appreciate your staying with us here at Microtel Inn & Suites in Amsterdam, NY.

8/10 Good

Barbara

Stayed 1 night in Apr 2024
Response from Lisa Ann/Front Desk on 2024/5/3
Dear Barbara, thank you for taking the time to give our hotel a good rating. We hope to serve you again!

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Feb 2024
Response from Lisa Ann/Front Desk on 2024/3/16
Dear Luis, thank you for staying with us.

10/10 Excellent

Wilson

Traveled with family
Liked: Amenities
Everything was excellent
Stayed 2 nights in Mar 2024
Response from Lisa Ann/Front Desk on 2024/3/23
Dear Wilson, thank you for letting us know that you had an excellent stay here at Microtel Inn & Suites, Amsterdam, NY. We hope to see you again soon!

10/10 Excellent

Carlo

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Feb 2024
Response from Lisa Ann/Front Desk on 2024/3/12
We are pleased to learn that your stay with us was "great". We hope to see you again in the future.

8/10 Good

Jonah

Stayed 2 nights in Feb 2024
Response from Lisa Ann/Front Desk on 2024/3/23
Dear Jonah, thank you for leaving a rating score pertaining to your stay with us. We hope to see you again in the future.

10/10 Excellent

Kristen

Stayed 1 night in Feb 2024
Response from Lisa Ann/Front Desk on 2024/3/23
Dear Kristen, a score of 5 out of 5 shows us that you had a wonderful stay with us here at Microtel, Amsterdam. NY.We hope you will use our hotel again when needing lodging in the area!

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stay at this hotel when in town due to cleanliness and your excellent front desk lady- Renee!
Stayed 1 night in Feb 2024
Response from Shani on 2024/2/11
Dear Debra,Thank you very much for the perfect rating! It's a pleasure to see our guests satisfied as you are. Will definitely let Renee know about your review. Hope to see you soon!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Shani on 2024/2/11
Hello,Thank you very much for 10 out of 10 rating! So glad that you enjoyed your stay with us. Take care until the next time!

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Shani on 2024/2/11
Dear Christine,It was a pleasure having you with us. Thanks very much for your patronage. Cheers and all the best!

6/10 Okay

Robin, Greenwich

Stayed 1 night in Dec 2023
Response from Shani on 2024/1/30
Dear Robin,thank you for the rating and hope to see you again soon.

10/10 Excellent

Amber

Stayed 1 night in Jan 2024
Response from Shani on 2024/1/30
Dear Amber,thank you for the perfect rating! I am pleased that you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I pulled into the Microtel during a blizzard and felt so lucky to find it! The front desk people were so kind, efficient, and helpful. My room was spotless, the bed was super firm and comfortable, and the property was beautifully quiet. There isn't much within walking distance (only a convenience store) but the front desk person gave me a list of restaurants that would deliver (or door dash). And, very close to thruway. Definitely a great value and stay, and would work well for a visit to the nearby Adirondacks, Saratoga, or Albany. Or, refuge from a storm!
Stayed 1 night in Jan 2024
Response from Shani on 2024/1/30
Dear Amy, it's a pleasure to see our guests satisfied as you are. We feel that our "mission has been accomplished". Hope to see you soon.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Shani on 2024/1/30
Dear Robert,thank you for the perfect rating! I am pleased that you enjoyed your stay with us. Hope to see you again soon.

10/10 Excellent

Zsakee

Liked: Cleanliness, staff & service, property conditions & facilities
Great value, free breakfast, easy parking, friendly staff, convenient
Response from Shani on 2024/1/30
Dear Zsakee,Thank you very much for the rating! It's a pleasure to see our guests satisfied as you are. Hope to see you soon!

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
The room was comfortable but the bathroom was small. Lounge and breakfast area were nice. Good variety for breakfast
Stayed 1 night in Dec 2023
Response from Shani on 2024/1/30
Dearest Donna,Thank you very much for your feedback. We are sorry about the size of the bathroom. Hope to see you again soon!

6/10 Okay

Trisha

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The night manager was excellent! The A.M staff manager/ kitchen staff not friendly and lacking in social skills. Very clean hotel, only con is the beds are hard and pillows are too small.
Stayed 1 night in Dec 2023
Response from Shani on 2024/1/3
Dear Trisha,your response has been noted and we will look into the subject matters. We really appreciate your feedback. Hope to see you again soon!

10/10 Excellent

Tyran

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Dec 2023
Response from Shani on 2023/12/27
Dear Tyran,Thank you very much for the rating! It's a pleasure to see our guests satisfied as you are. Hope to see you soon!

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Shower doors did not stay closed at times
Stayed 1 night in Dec 2023
Response from Andrew on 2023/12/27
Dear Anthony,Thank you very much for updating us. We will attend to it immediately. Sorry for the inconvenience. Also, appriciate your positive rating.Hope to see you soon again Sir.

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shani on 2023/12/24
Dear Ravi,Thank you very much for great ratings! It's a pleasure serving you everytime you visit Amsterdam. Happy holidays and hope to see you soon!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shani on 2023/12/23
Dear Nicholas,Thank you very much for the great ratings. We are thrilled to hear that you enjoyed your stay with us!Hope to see you again and happy holidays!

10/10 Excellent

Andrea

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The woman at the front desk was amazing!
Stayed 1 night in Dec 2023
Response from Shani on 2023/12/23
Dear Andrea,Thank you so much for your feedback and we are delighted to hear that you had such a wonderful welcome at our hotel.We strive to provide the best experience possible and are trilled to know that we have succeeded. Hope to see you again!

10/10 Excellent

Doreen

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Shani on 2023/12/23
Dear Doreen,It's a pleasure to see our guests satisfied as you are. Hope to see you soon!

6/10 Okay

Daniel

Traveled with partner, Traveled with family
Liked: Cleanliness
Breakfast wasn't as good as I expected. And the bathtub drained very slowly
Stayed 1 night in Dec 2023
Response from Shani on 2023/12/13
Dear Daniel,Thank you very much for your feedback of your recent stay with us and really sorry to hear that you didn't enjoy our breakfast. We will try our best to improve on the same. However, we have already taken necessary actions regarding the bathtub and we assure you that you will not experience the same issue in the future. Hope to see you soon.

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Modern, very comfortable and quiet. Staff very friendly. Breakfast was just right with a variety of options. Would stay again!
Stayed 1 night in Nov 2023
Response from Shani on 2023/11/29
Dear Nancy,Really Appreciate your positive feedback. Being friendly is our way of saying thank you for choosing us! Hope to see you soon again!

8/10 Good

Barbara

Conveniently located, modern and well kept. Housekeeping was very good at keeping a clean room but sometimes neglected to replace used toiletry items.
Stayed 3 nights in Nov 2023
Response from Shani on 2023/11/29
Dear Barbara,your response has been noted and we will look into the subject matter. We really appreciate your feedback. Hope to see you again soon!

10/10 Excellent

Michael

Liked: Amenities
Loved
Stayed 1 night in Nov 2023
Response from Shani on 2023/11/29
Dear Michael,it's a pleasure to see our guests satisfied as you are. Hope to see you soon!

10/10 Excellent

Ann E

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stop on our way to Vermont.
Stayed 1 night in Nov 2023
Response from Shani on 2023/11/29
Dear Ann,we are glad that you enjoyed your stay. Really appreciate your review with many thanks! Hope to see you soon again.

4/10 Poor

Barbara

Disliked: Staff & service
Was challenging to get signed in. Staff was a little rude.
Stayed 1 night in Nov 2023
Response from Shani on 2023/11/15
Dear Barbara,We are extremely sorry for your bad experience. It is very rare for us to receive such a complain of this nature. Rest assured that we will take steps to make sure that this kind of experience is not repeated. Shall be looking forward to see you in our property soon.

10/10 Excellent

Ravi

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in Nov 2023
Response from Shani on 2023/11/15
Dear Ravi, it's a pleasure to see our guests satisfied as you are. We feel that our "mission has been accomplished". Hope to see you soon.

10/10 Excellent

James

Traveled with partner
Liked: Amenities
Very nice stay. Quite clean and in great condition
Stayed 1 night in Nov 2023
Response from Shani on 2023/11/15
Dear James,Thank you for the 5 out of 5 rating! We really appreciate your kind words. Hope you stay with us again in the future.

10/10 Excellent

peggy

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. Beds comfortable and room was clean. The staff was very nice.
Stayed 1 night in Nov 2023
Response from Shani on 2023/11/15
Dear Peggy,Thank you for the perfect rating! We really appreciate your kind words. Hope you stay with us again in the future.

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff
Amazing evening shift lady a check in. She was very helpful and accommodating. We were quick to get the test we needed.
Stayed 1 night in Oct 2023
Response from Shani on 2023/11/15
Dear Jeanne, thank you very much for your positive feedback. Being friendly and accommodating, is our way of saying thank you for choosing us! Hope to see you soon again!

8/10 Good

herman

Stayed 1 night in Oct 2023
Response from Shani on 2023/11/19
Dear Herman,Thank you very much for your rating. Hope to see you again.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and comfortable. The staff was exceptionally friendly and helpful! Thank you!
Stayed 1 night in Oct 2023
Response from Shani on 2023/11/15
Dear Mathew, thank you very much for your positive feedback. Being friendly is our way of saying thank you for choosing us! Hope to see you soon again!

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities, room comfort
The breakfast was not very good.
Stayed 2 nights in Oct 2023
Response from Lisa Ann on 2023/10/27
Dear Michael, I do apologize if you found the breakfast not to your liking. We do offer many choices at our free continental breakfast for all of our guests to enjoy. From pancakes, eggs, potatoes, cereals both hot and cold, bagels, toast, yogurt, fresh fruit, variety of fruit juices and Danish are just some of what is available. Thank you for choosing Microtel.

4/10 Poor

Gary

Business traveler
Loud music playing none stop no way to rest At this location
Stayed 1 night in Oct 2023
Response from Lisa Ann on 2023/10/27
Dear Gary, we have no knowledge of any music playing loudly or playing at all at our hotel during your stay. I do apologize for any inconvenience and rest assured that if you had heard loud music playing then a phone call from you to the front desk agent would have taken care of any issues. We take our guests comfort seriously.

10/10 Excellent

Karen

Stayed 1 night in Oct 2023
Response from Shani on 2023/11/15
Dear Karen,thank you for the perfect rating! I am pleased that you enjoyed your stay with us. Hope to see you again soon.

8/10 Good

John

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I liked ability to keep fan in room running for sound and air flow.
Stayed 1 night in Oct 2023
Response from Shani on 2023/10/19
Dear John, we are glad that you enjoyed your stay. Really appreciate your review with many thanks! Hope to see you soon again.

10/10 Excellent

Ajay, Pennington

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay here. The hotel is well maintained with modern bathroom, microwave, fridge in room along with that usual amenities. Staff is polite and helpful. We were a family of 5 and stayed for 2 nights; and our room was cleaned and beds and up each day. Breakfast is decent; not many choices but includes the usual items. All in all, I would definitely recommend staying at this hotel.
Stayed 2 nights in Oct 2023
Response from Shani on 2023/10/19
Dear Ajay, it's a pleasure to see our guests satisfied as you are. We feel that our "mission has been accomplished". Hope to see you soon.