4/10 Poor
Fantasha, Round Rock
Business traveler
2023/6/17
Disliked: Cleanliness, property conditions & facilities
Unfortunately, I don’t have many nice things to say about the property itself. Upon checkin I discovered the actual hotel Roemer was nearly a 15 min walk from the apartments. No one advised this nor is it mentioned in the property details. They called me a taxi. I stayed in apartment 540-1. It was in poor condition. The carpet was OLD, stained and smelly. The couch in the living room was equally as bad. It should be replaced, as it’s disgusting. I covered it with one of the blankets from the beds just to feel safe to sit on it. The windows facing Prinsengracht don’t keep any noise out. The same for the paper thin walls. You hear EVERY conversation of people walking on the street below as well as every footstep of people in the apartments above. There were LARGE spiderwebs in the corners of the kitchen ceiling and in the windows. There were dishes with food particles still on them in the pantry. There was no dish rag or dishwashing liquid to clean dishes by hand. There were no extra trash bags to empty the garbage. I had to wait until Saturday (5 nights into my 7 night stay) when someone came by to offer more towels, toilet paper and empty the garbage. My key card stopped working, so I had to wait for the hotel to send a driver to the apartment with new key cards. The amenities listed are FALSE: no air-conditioning, no daily housekeeping and absolutely NO soundproofing. I had two small fans that were covered in dust and dirt. I will NEVER stay at these apartments again!
Fantasha
Stayed 7 nights in Jun 2023