Interior

Reviews of Tru By Hilton Amarillo West

2.5 out of 5
Tru By Hilton Amarillo West
2202 S Soncy Road, Amarillo, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 661 out of 1000 reviews" "
Rating 8 - Good. 206 out of 1000 reviews" "
Rating 6 - Okay. 73 out of 1000 reviews" "
Rating 4 - Poor. 28 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities
A lot of construction, but overall not bad. The staff was friendly and courteous. Kind of bummed that the ice machine was broken.The dogs were the best part.
Stayed 2 nights in May 2024
Response from Steve P. on 2024/5/28
Thanks for staying with us, Emily! We're glad you enjoyed your visit and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

4/10 Poor

Hannah

Traveled with family and small children
Liked: Cleanliness
The bed was like sleeping on concrete with fabric thrown over it. The mattress didn’t fit well in the frame and the lip on the side tore the skin on the back of my knees. I understand hotel beds aren’t always the most comfortable, but that bed was the worst I’ve ever laid on- lord knows I didn’t sleep.
Stayed 1 night in May 2024
Response from Steve P. on 2024/5/28
Please accept our apologies, Hannah! We'll follow up on this with our team and ensure the mattress is in tip-top shape. We hope you'll give us another opportunity to host you. We'll work hard to make that visit the best! Travel safely, and have a wonderful day!

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and loved that we could stay with our dog
Stayed 1 night in May 2024
Response from Steve P. on 2024/5/27
We're glad you and your pup enjoyed your visit! We work hard to ensure our guests always have a terrific experience. Travel safely, and we'll see you the next time you're in town!

8/10 Good

Cheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Comfy bed
Stayed 1 night in May 2024
Response from Steve P. on 2024/5/26
Thanks, Cheryl! We're glad you were comfortable, and our team took excellent care of you. We appreciate your kind words and hope to see you again soon. Safe travels!

10/10 Excellent

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient and decent price!
Stayed 1 night in May 2024
Response from Steve P. on 2024/5/25
Thanks for staying at Tru while you were in Amarillo, Eleanor! We're glad your visit was great and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Prageres

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Steve P. on 2024/5/26
Thanks for staying with us, Prageres! We're glad your stay was great and hope to see you again soon. Travel safely, and have a terrific day!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Steve P. on 2024/5/24
Thanks, David! We're glad your visit was good and hope to see you again soon. Travel safely, and have a wonderful day!

10/10 Excellent

Susanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the cleanliness,comfortable bed,great shower,great coffee, water stations, good breakfast
Stayed 1 night in May 2024
Response from Steve P. on 2024/5/16
Thanks for your feedback, Susanne! We're glad your visit was great and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the interaction from check-in when I arrived. They were super nice, superb customer service and accommodating, very helpful. The breakfast was very nicely organized with great options. I also appreciated the central area with the water, ice, coffee/tea station, microwave and available snack/beverage area behind the check-in desk. The rooms were beautiful. I slept like a baby. I especially loved the body and hand soaps, gels, and lotions. I will definitely be looking for a Tru when I am traveling.
Stayed 1 night in May 2024
Response from Steve P. on 2024/5/14
Thank you so much, Nicole! We're glad your stay was great and appreciate your kind words. We work hard to ensure our guests always have a great experience. Travel safely, and we'll see you again soon!

10/10 Excellent

SAMANTHA

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff
Stayed 1 night in May 2024
Response from Steve P. on 2024/5/12
Thanks, Samantha! We have a great team who truly cares about our guests. We'll share your note with everyone. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything!!!!!
Stayed 1 night in Apr 2024
Response from Steve P. on 2024/5/5
That's great to hear, Diane! We're glad you enjoyed your visit and appreciate your kind words. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Stuart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in staff are friendly, helpful and efficient, rooms and common areas are clean and bright.
Stayed 1 night in Apr 2024
Response from Steve P. on 2024/5/3
We're glad to hear you enjoyed your visits, Stuart! We work hard to make our guests as comfortable as possible. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Anthony

Stayed 1 night in Apr 2024
Response from Steve P on 2024/5/19
Thanks, Anthony! We're glad you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Willene

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Restaurants near to walk to
Stayed 1 night in Apr 2024
Response from Steve P. on 2024/4/28
Thanks for staying with us, Willene! We're glad your stay was great and hope to see you soon. Please travel safely!

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Steve P. on 2024/4/29
Thanks for staying with us, Olga! We're glad you enjoyed your stay and appreciate your insights. Travel safely, and we'll see you the next time you're in town!

2/10 Terrible

Irene

Stayed 1 night in Apr 2024
Response from Steve P. on 2024/5/18
Irene, thanks for taking the time to let us know how your visit was. We value your feedback and are constantly working to improve our guest experience. We hope you had a great trip and that you will give us another opportunity to host you in the future. Have a terrific weekend!

10/10 Excellent

George

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from Steve P. on 2024/4/28
Thanks, George! We're glad your visit was good and appreciate your kind review. Travel safely, and we'll see you next time you're in Amarillo!

10/10 Excellent

Tim

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great overnight stop on the I-40 journey…
Stayed 1 night in Apr 2024
Response from Steve P. on 2024/4/25
We're glad you were able to get some rest, Tim! We hope you're having a safe trip and will come back to see us anytime you're in town. Thanks so much!

10/10 Excellent

Samantha, Broken Arrow

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here. Everything was clean and worked well. They have disposable ice buckets which I thought was a game changer! Body wash, shampoo and conditioner were all filled and smelled wonderful, and I loved the soap! Plenty of parking and had no issues security wise. Usual breakfast options! I brought my own coffee maker because I had it with me and I knew the rooms don’t have coffee pots, but the front lobby has coffee 24/7. No microwave in the room but there are plenty of options for food close by and snacks in the lobby.
Stayed 1 night in Apr 2024
Response from Steve P. on 2024/4/23
Thank you, Samantha! We're glad you enjoyed your visit and appreciate your feedback. We work hard to ensure all of our guests have a first-class experience. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Haley

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it :) dog friendly too
Stayed 1 night in Apr 2024
Response from Steve P. on 2024/4/23
Thanks, Haley! We're glad you enjoyed your visit and hope to see you again soon. Travel safely, and have a wonderful day!

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, trendy hotel with a great breakfast spread. Premium shower/toiletry products. Staff were friendly, welcoming, and professional. I’ll definitely stay again when passing through Amarillo.
Stayed 1 night in Mar 2024
Response from Steve P. on 2024/4/21
Thanks, Alex! We're glad you enjoyed your visit and appreciate your feedback. Have a safe trip, and we'll see you next time you're in town!

10/10 Excellent

Tiberiu

Stayed 1 night in Apr 2024
Response from Steve P. on 2024/5/10
Thanks for staying with us, Tiberiu! We're glad your visit was great and hope to see you again soon. Travel safely, and have a wonderful weekend!

10/10 Excellent

George

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique
Stayed 1 night in Apr 2024
Response from Steve P. on 2024/4/17
We're glad you enjoyed our vibe, George! We appreciate your feedback and hope you'll come back to visit us anytime you're in town! Travel safely, and have a wonderful evening!

10/10 Excellent

juana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, very convenient, clean and friendly staff.
Stayed 1 night in Apr 2024
Response from Steve P. on 2024/4/12
Thanks, Juana! We're glad you enjoyed your visit and hope you'll come back to visit us anytime you're in town!

10/10 Excellent

Rafael

Stayed 1 night in Apr 2024
Response from Steve P. on 2024/4/29
Thanks for staying at Tru while you were in Amarillo, Rafael. We're glad you enjoyed your stay and hope you'll visit us anytime you're in town. Have a great week!

10/10 Excellent

Jinsok, Columbia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good. I will go back again.
Stayed 1 night in Apr 2024
Response from Steve P. on 2024/4/9
Thank you so much, Jinsok! We work hard to make sure our guests always have a great experience. Travel safely, and we'll see you soon!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Steve P. on 2024/4/8
Thanks for staying with us, Michael! We're glad your stay was great and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Ashleigh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Steve P. on 2024/4/6
Thanks for staying at Tru, Ashleigh! We're glad you enjoyed your visit and hope you'll come back to see us anytime you're in town!

10/10 Excellent

John

Traveled with family and small children, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place and they even have dog treats for your pets very pet friendly
Stayed 1 night in Mar 2024
Response from Steve P. on 2024/4/4
Thanks, John! We appreciate your kind words and are glad to know you and your pup enjoyed your visit. We hope you have a safe trip and can't wait to see you the next time you're in town!

10/10 Excellent

Wendy

Great service!
Stayed 1 night in Mar 2024
Response from Steve P. on 2024/4/1
Thanks, Wendy! We're glad you enjoyed your visit and hope you'll come back to see us anytime you're in town. Travel safely, and have a wonderful week!

6/10 Okay

Chance

Liked: Cleanliness, staff & service, property conditions & facilities
Pros-Nice new hotel, had excellent staff, easy check in and check out. Rooms were clean, bathroom was clean and properly supplied with toiletries. Modern feel in common areas of hotel. Cons- room lacks color. Just a bunch of white everywhere, if that is something you like then it wouldn’t be a con, just think it could use some pop of color or more art work. Bed was hard, and had already broke down where people had been sleeping, pillows are lac luster and offer no support, breakfast food like eggs and sausage was not all that great, coffee tasted odd as well. I would rank this as 3 star hotel. Still a good place to stay if the cons I listed aren’t considered cons to you. Just my honest opinion.
Stayed 1 night in Mar 2024
Response from Steve P. on 2024/3/31
Thanks for staying with us, Chance! We appreciate your feedback and are glad our team took excellent care of you. We also appreciate your thoughts on how we can be better. We are always working to ensure our guests get the best and will discuss your thoughts with our team. Travel safely, and we hope to see you again soon!

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steve P. on 2024/3/29
Thanks for staying with us while you were in Amarillo, Joshua! We're glad you enjoyed your stay and hope to see you again soon. Have a terrific weekend!

10/10 Excellent

Ronald K

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was not good! Need more variety and real eggs
Stayed 1 night in Mar 2024
Response from Steve P. on 2024/3/25
Thanks for staying with us, Ronald! We appreciate your feedback on our breakfast and will continue to work on that. We know how important a good breakfast is to our guests! We're glad everything else was great and hope to see you again. Have a terrific week!

10/10 Excellent

Michelle, Bend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome stay for a quick road trip!
Stayed 1 night in Mar 2024
Response from Steve P. on 2024/3/25
We're glad you stayed with us and that your visit was great, Michelle! We work hard to make sure our guests have everything they need. Travel safely, and we'll see you soon!

2/10 Terrible

Tino

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steve P. on 2024/3/23
Tino, thank you for staying with us. Please know how much we value your feedback and are always working to improve our guest experience. We hope you'll give us another opportunity to host you in the future. Travel safely, and have a great weekend!

10/10 Excellent

Mario

Stayed 1 night in Mar 2024
Response from Steve P. on 2024/4/11
Thanks for staying with us, Mario! We're glad your visit was great and appreciate your feedback. Travel safely, and we'll see you soon!

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from Steve P. on 2024/4/8
Thanks for staying at Tru, Susan! We're glad your visit was great and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

8/10 Good

Ryan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Other than the bed being too soft, it was a very nice stay for a quick evening sleep.
Stayed 1 night in Mar 2024
Response from Steve P. on 2024/3/20
Thanks for staying with us, Ryan! We're glad you enjoyed your visit and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was pretty good except the low flow shower and sink suck. It was hard to rinse the soap off because the water volume was so low!
Stayed 1 night in Mar 2024
Response from Steve P. on 2024/3/19
We're sorry about that, Gary! We will follow up to see what might have caused that drop in water pressure. Thanks for the heads up! We hope you'll come back to visit us anytime you're in town and that you had a safe trip!

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet. Friendly staff
Stayed 1 night in Mar 2024
Response from Steve P. on 2024/3/15
We're glad you enjoyed your stay, Catalina! We appreciate your feedback and hope you'll come back to visit us anytime you're in town. Travel safely, and have a terrific day!

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Steve P. on 2024/3/15
Thanks for staying with us, Raul! We're glad your visit was good and hope to see you again soon. Travel safely!

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Some water damage in the bathroom. The surrounding property is dirt lots with lots of weeds and garbage. The area around the hotel is clean and well-kept. The vacant lots around it are bad.
Stayed 1 night in Mar 2024
Response from Steve P. on 2024/3/13
Thanks for staying with us, Jill! We're glad your visit was great and appreciate your feedback. There are several construction projects going on in the area. We think once those are completed, the area surrounding us will be better. In the meantime, we'll continue to work hard to keep our hotel clean and make sure our guests are always comfortable. Travel safely, and we'll see you soon!

8/10 Good

Chii

Good
Stayed 1 night in Mar 2024
Response from Steve P. on 2024/3/7
Thanks, Chii! We're glad you had a great visit and appreciate your feedback. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly, the breakfast was good, and the decor was cheery.
Stayed 1 night in Feb 2024
Response from Steve P. on 2024/3/6
Thanks, Kathleen! We're so glad your visit was great and appreciate your kind words. We work hard to make sure our guests always feel welcome here at Tru. We hope you'll come back to see us anytime you're in town!

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Response from Steve P. on 2024/3/5
Thanks for staying with us, Brittney! We're glad your stay was great and hope to see you again very soon. Travel safely, and have a wonderful week!

10/10 Excellent

Shundrika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just came for a family event for one night. Was able to check-in early to get settled in; Blake was very helpful and customer service was great
Stayed 1 night in Feb 2024
Response from Steve P. on 2024/2/28
Thank you, Shundrika! We're glad your visit was great and appreciate your kind words. Blake is one of the best and always goes above and beyond to care for our guests. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Tom

Stayed 1 night in Feb 2024
Response from Steve P. on 2024/2/28
Thanks, Tom! We're glad your visit was great and can't wait to see you again. Safe travels!

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blake was exceptional!
Blake at check in was extremely nice and made several suggestions.
Stayed 1 night in Feb 2024
Response from Steve P. on 2024/2/23
Thanks, Debra! Isn't Blake the best? He truly cares about our guests and works hard to ensure everyone has a wonderful experience. We'll be sure to share your note with him. Travel safely, and have a terrific weekend!

10/10 Excellent

Glyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Accommodation and Service
This was the best experience I have had in a long time. The receptionist was excursions to see me, was very friendly, helpful and accommodating. He enjoyed his job, looking after the customers. The breakfast was excellent. I would recommend Tru by Hilton to all of my friends.
Stayed 1 night in Feb 2024
Response from Steve P. on 2024/2/22
WOW! Thank you, Glyn! We have an amazing team who takes wonderful care of our guests. We'll be sure to share your note with everyone and know they'll love it. Travel safely, and we'll see you the next time you're in town!

10/10 Excellent

Donald

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful upon checking in.
Stayed 1 night in Feb 2024
Response from Steve P. on 2024/2/21
Thanks, Donald! Our team is the best and always goes above and beyond for our guests. We hope you had a great trip and can't wait to see you again!