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Reviews of Courtyard by Marriott Alexandria

3 out of 5
Courtyard by Marriott Alexandria
3830 Alexandria Mall Dr, Alexandria, LA

Reviews

8.6

Excellent

Rating 10 - Excellent. 362 out of 605 reviews" "
Rating 8 - Good. 144 out of 605 reviews" "
Rating 6 - Okay. 45 out of 605 reviews" "
Rating 4 - Poor. 23 out of 605 reviews" "
Rating 2 - Terrible. 31 out of 605 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

john

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Darlene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great, nice room and loved the unique setup compared to most hotel room layouts. The best part of the trip was after check out and a couple hours after leaving that we realized we left a bag of valuables in the room, called to ask if it was turned in and it was at the front desk. So grateful for honest staff members!
Stayed 1 night in Feb 2024

8/10 Good

alethea, Lake Dallas

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The room was very nice clean and comfortable. The staff was not friendly I spoke and the young lady just asked if I was checking in not friendly at all.it was very noisy in the hallway starting at 6am
Stayed 1 night in Apr 2024

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had a pool, that would have been a plus, but couldn't tell if it was open for the season yet as it had a bunch of stuff in it, needed cleaning.
Stayed 2 nights in Apr 2024

6/10 Okay

Stewart

Liked: Staff & service, amenities
Stayed for one night and that was for the best. I had a great night’s rest and staff was professional, but a lot of little things made my stay just average. Bathroom had a dirty mop smell, ring in the toilet, and the shampoo and body wash dispensers were completely empty. Finally the TV didn’t work (it was plugged in). If I stayed for longer this would have been bad stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Wes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location.
Stayed 1 night in Mar 2024

10/10 Excellent

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked that it was a true roll-in shower
Stayed 1 night in Mar 2024

2/10 Terrible

Tameka

Stayed 3 nights in Feb 2024

10/10 Excellent

Karen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2024

10/10 Excellent

CASSANDRA

Traveled with family
I was clean and the staff was excellent
Stayed 1 night in Feb 2024

8/10 Good

Joseph

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Brittany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Karen

Stayed 1 night in Jan 2024

10/10 Excellent

Dayna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
very nice and helpful staff. clean. good location. comfortable bed. easy to get extra towels at desk.
Stayed 2 nights in Dec 2023

6/10 Okay

Justin

Traveled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

8/10 Good

Jennifer, New Orleans

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and convenient
Stayed 1 night in Dec 2023

10/10 Excellent

Robert C

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in Dec 2023

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant and comfortable atmosphere. The employees were hospitable and warm.
Stayed 1 night in Nov 2023

4/10 Poor

Ashley

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled stale and the bathroom floor was dirty. Also, the nightstand needed to be cleaned.
Stayed 1 night in Nov 2023

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Shaun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk staff!
Stayed 2 nights in Oct 2023

4/10 Poor

Ellen

Not easy to locate when arriving from East of town.
Stayed 1 night in Sep 2023

2/10 Terrible

Goldie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
One of our double beds was dirty with blood and the shower curtain was dirty on the outside. Also the phone didn’t work and the shower leaked from the faucet. The worst experience I’ve ever experienced in a courtyard by Marriott.
Stayed 1 night in Sep 2023

8/10 Good

Joanna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There was no water pressure in the shower which is a pain when trying to wash out long thick hair. A couple of the room lights did not work and there was no regular coffee in our room. Other than those small issues the hotel and room was clean, staff was efficient and friendly.
Stayed 2 nights in Sep 2023

8/10 Good

William, New Orleans

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a great hotel. The noise level inside the hotel was quite loud. They said there was bachelor party staying there. I wish the hotel had put them away from other guests instead of in the middle of the hotel.
Stayed 2 nights in Aug 2023

10/10 Excellent

James S

Liked: Cleanliness, staff & service, property conditions & facilities
It was comfortable, staff professional and very cl
Stayed 1 night in Aug 2023

10/10 Excellent

Donald, Bossier City

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 1 night in Jul 2023
Response from The Hotel Staff on 2023/7/24
Thanks for choosing the Courtyard in Alexandria

2/10 Terrible

Chad

Traveled with group, Traveled with family
Disliked: Staff & service
The staff member that left the last night that was there cause she said, "she is tired of this s**t", cursed out our baseball team, parents and coaches for doing absolutely nothing. Luckily they had a person that worked there that was there to help out. Robert was the only person that took care of the issues we were having.
Stayed 5 nights in Jul 2023

8/10 Good

Darren

Traveled with family
Liked: Property conditions & facilities
Dangerous bathroom floor
We were given a handicap hotel room with a wheelchair rollin shower. After a shower, the flooring in the bathroom became dangerous. Very slippery. We had to put three towels down in order not to slip on the flooring. The service at the front desk was very slow.
Stayed 2 nights in Jun 2023
Response from The Hotel Staff on 2023/7/24
Thanks for choosing the Courtyard in Alexandria

10/10 Excellent

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room and convenient location
Stayed 1 night in Jul 2023
Response from The Hotel Staff on 2023/7/24
Thanks for choosing the Courtyard in Alexandria

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
NICE
Stayed 1 night in Jun 2023
Response from The Hotel Staff on 2023/7/24
Thanks for choosing the Courtyard in Alexandriqa

10/10 Excellent

James

Stayed 2 nights in Jun 2023
Response from The Hotel Staff on 2023/7/24
Thanks for choosing the Courtyard in Alexandira

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023
Response from The Hotel Staff on 2023/7/24
Thanks for choosing the Courtyard in Alexandria

4/10 Poor

J

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2023
Response from The Hotel Staff on 2023/7/24
Thanks for choosing the Courtyard in Alexandria

10/10 Excellent

ShoShannah

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night business stay
Check in was quick and the concierge was very friendly and efficient. Room was nice and cool at check in and everything was comfortable and clean. Would definitely stay again
Stayed 1 night in May 2023
Response from The Hotel Staff on 2023/7/24
Thanks for choosing the Courtyard in Alexandria

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
comfortable,, slept like a baby.
Stayed 1 night in May 2023
Response from The Hotel Staff on 2023/7/24
Thanks for choosing the Courtyard in Alexandria

2/10 Terrible

Jason, Alpharetta

Traveled with pets, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The main issue with this hotel is its staff. They were nearly universally unprofessional and inefficient. The hotel is worn-out, dirty, and located in an area almost as safe as a demilitarized zone. Given those conditions, one would expect management to enforce strict requirements concerning staff quality and conduct. Such is evidently not the case. Avoid this hotel. Avoid the area.
Stayed 3 nights in May 2023

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

4/10 Poor

Joseph

Disliked: Cleanliness, room comfort
Bad experience
Room was not very clean. Bathroom floor was nasty, had to lay a towel down to keep my feet clean. Beds were hard and staff not as friendly as should be.
Stayed 1 night in May 2023

6/10 Okay

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Two glaring problems. First was that (in Alexandria, LA), with a parking lot part of the hotel, they charged a parking fee, which I have only seen before in large cities where parking is at a premium. Second, there is no complimentary breakfast or coffee. Instead, guests must buy Starbucks coffee from the hotel and extremely expensive breakfast.
Stayed 1 night in Apr 2023

10/10 Excellent

Amy

Business traveler
Liked: Property conditions & facilities, room comfort
Great
Stayed 1 night in Apr 2023

6/10 Okay

Cynthia

Business traveler
Disliked: Cleanliness, amenities
Bathroom shower wasn't very clean. As a traveler I don't carry hand lotion due to spillage and there was none in the bathroom only a bar of soap.
Stayed 1 night in Apr 2023

10/10 Excellent

John

Stayed 1 night in Mar 2023

4/10 Poor

edward

Disliked: Property conditions & facilities
Broken security latch.fridge not working,sink slow to drain,food over priced,was a charge for parking.
Stayed 2 nights in Mar 2023

2/10 Terrible

Brian

Traveled with partner
Disliked: Staff & service, property conditions & facilities
I’m here now after you took my payment. I’m being told there is no room available.
Stayed 1 night in Mar 2023

10/10 Excellent

Elmer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this place is beautiful good Assisting
Stayed 1 night in Mar 2023

6/10 Okay

Jasmine

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
From check in till check out everyone was so nice and friendly
Stayed 1 night in Feb 2023
Response from The Hotel Staff on 2023/2/27
Thanks for choosing the Courtyard in Alexandria

8/10 Good

Todd

Stayed 1 night in Feb 2023