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Reviews of Hyatt Regency Tamaya Resort & Spa

4 out of 5
Hyatt Regency Tamaya Resort & Spa
1300 Tuyuna Trail, Santa Ana Pueblo, NM

Reviews

9.0

Wonderful

Rating 10 - Excellent. 689 out of 1001 reviews" "
Rating 8 - Good. 176 out of 1001 reviews" "
Rating 6 - Okay. 77 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer, Farmington

Traveled with partner
Liked: Cleanliness
There were very few dining/drink and room service options during our stay.
Stayed 1 night in May 2024
Response from Mark Harris, Director of Rooms on 2024/5/13
Thank you Jennifer for taking the time to provide your feedback. I will be sure to share with our food and beverage team. We hope you will come back and see us.

10/10 Excellent

justine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful stay, relaxing & fun! Would definitely recommend.
Stayed 4 nights in Apr 2024
Response from Mark Harris, Director of Rooms on 2024/5/7
Thank you for the great feedback. We look forward to welcoming you back soon!

8/10 Good

Konstantina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Mark Harris, Director of Rooms on 2024/5/6
Thank you for taking the time to provide your score. We hope you enjoyed your time with us and we look forward to welcoming you back.

10/10 Excellent

Derek

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great golf next door with beautiful scenery, restaurants are awesome always something to do on the resort.
Stayed 6 nights in Apr 2024
Response from Mark Harris, Director of Rooms on 2024/5/3
Thank you for wonderful feedback! We're thrilled you enjoyed your time with us. Hope you'll come back and see us soon :)

6/10 Okay

Lindsey

Traveled with partner
It’s unfathomable to think there is zero service in the pool area. Even though the pool bar and grill is closed, at least have someone coming out to take food and drink orders and bring them in from the inside dining area. This placed sucked
Stayed 2 nights in Apr 2024
Response from Hyatt Regency Tamaya on 2024/4/19
Thank you for the feedback, we'll be sure to share with the leadership team here at the resort.

10/10 Excellent

ROBERT

Stayed 1 night in Apr 2024
Response from Mark Harris, Director of Rooms on 2024/5/3
Thank you for the great score! We look forward to welcoming you back soon :)

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really recommend!
Stayed 4 nights in Apr 2024
Response from Mark Harris, Director of Rooms on 2024/4/12
Thank you for the great feedback, we truly appreciate it. We're thrilled you enjoyed your time with us and we look forward to welcoming you back soon :)

10/10 Excellent

Yillah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mark Harris, Director of Rooms on 2024/4/13
Thank you taking the time to submitting your score. We look forward to welcoming you back soon :)

10/10 Excellent

Cory, Austin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mark Harris, Director of Rooms on 2024/3/31
Thank you for the great score. We're thrilled you enjoyed your time with us and we look forward to welcoming you back :)

10/10 Excellent

Bridgette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love coming here, they have lots of amenities, you don't even need to leave the hotel
Stayed 4 nights in Mar 2024
Response from Mark Harris, Director of Rooms on 2024/3/25
Thank you for the great feedback! We're thrilled you enjoyed your time with us and we look forward to welcoming you back soon :)

10/10 Excellent

Erin

Stayed 1 night in Mar 2024
Response from Nicole G on 2024/4/13
Hello Erin! Thank you for you great feedback! We hope to see you again! Have a great weekend!

10/10 Excellent

Alissa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful, tranquil, wish we could’ve stayed longer! Awesome friendly staff. Will be back!
Stayed 1 night in Mar 2024
Response from Mark Harris, Director of Rooms on 2024/3/21
Thank you for the great score! We hope you'll visit again soon :)

10/10 Excellent

Anna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire property is beautiful located on indigenous land and we were happy to taste local southwest fare in the restaurant. We also loved the local artisans who came by and gave us a chance to shop and buy unique pottery and jewelry. Indian bread served warm was also a big hit!
Stayed 2 nights in Feb 2024
Response from Mark Harris, Director of Rooms on 2024/2/22
We're thrilled that you enjoyed your time with us and hope that you will return to visit again soon :)

10/10 Excellent

Dorothy, Buffalo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facility with nice amenities, incredible views and good food.
Stayed 2 nights in Feb 2024
Response from Mark Harris, Director of Rooms on 2024/2/22
Thank you for the great feedback. We hope you'll return and see us again soon :)

10/10 Excellent

Doug

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place ever … we are repeat customers…
Stayed 2 nights in Jan 2024
Response from Mark Harris, Director of Rooms on 2024/2/1
Hello Doug. Thank you for your continued support and loyalty. We're thrilled to hear you enjoyed your time with us here at the resort and we look forward to welcoming you back soon :)

10/10 Excellent

Doug

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Mark Harris, Director of Rooms on 2024/1/24
Thank you for the great score! We look forward to welcoming you back soon :)

10/10 Excellent

Doug

Response from Mark Harris, Director of Rooms on 2024/2/1
Thank you for the great score! We look forward to welcoming you back soon :)

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Great visit and experience!
Stayed 3 nights in Jan 2024
Response from Hyatt Regency Tamaya on 2024/1/20
Thank you for the great review!

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2023
Response from Mark Harris, Director of Rooms on 2024/1/15
Thank you for the great score. We're thrilled you enjoyed your time with us! We look forward to welcoming you back soon :)

10/10 Excellent

Guillermo, THE WOODLANDS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Hyatt Regency Tamaya on 2024/1/4
Thank You for your review!

8/10 Good

Leonid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hyatt Regency Tamaya on 2024/1/4
Thank you for your review!

10/10 Excellent

Cory, Austin

Stayed 1 night in Dec 2023
Response from Mark Harris, Director of Rooms on 2024/1/21
Thank you for the great score. We're thrilled you enjoyed the resort! We look forward to welcoming you back soon :)

2/10 Terrible

Kristopher

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Charged an outrageous, undisclosed pet fee and had zero shuttles running, closed services early, opened late and rude staff. I've stayed here often and it has gone SO far downhill. Terrible property!
Stayed 1 night in Dec 2023
Response from Hyatt Regency Tamaya on 2024/1/4
We are so sorry for the inconveniences that you experienced during your stay. This is never what we would like to see or hear from our guests. Thank you for all of your feedback and we will most definitely be addressing.

10/10 Excellent

Juan

Stayed 1 night in Dec 2023
Response from Mark Harris, Director of Rooms on 2023/12/31
Thank you for the great score! We hope you'll visit again soon :)

10/10 Excellent

Suman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mark Harris, Director of Rooms on 2023/12/31
Thanks for the great score! We hope you'll visit again soon :)

10/10 Excellent

Eduardo

Stayed 1 night in Oct 2023
Response from Mark Harris, Director of Rooms on 2023/12/31
Thanks for the great score! We hope you'll visit again soon :)

10/10 Excellent

Yillah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about Tamaya is absolutely exceptional. The staff, rooms, lobby, amenities, service - it's all impeccable. The lobby in this hotel, in my opinion, is the prettiest room in the state. Everything is so tastefully decorated, so carefully thought out. The bartender made me the best old fashioned I think I've ever had. I try to stay here every time I need a night in Albuquerque. If I had to ding this hotel for any reason, the walls are a little thin - not the best for light sleepers like myself, but that wouldn't stop me from moving in if I could. A pretty much flawless property with A for every nook and cranny. Can't wait to go back.
Stayed 1 night in Dec 2023
Response from Mark Harris, Director of Rooms on 2023/12/31
Thank you for the wonderful feedback! We hope to see you again soon :)

10/10 Excellent

Siaosi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Mark Harris, Director of Rooms on 2023/12/12
Thank you for the great score. We truly hope you enjoyed your stay with us and you'll come back and visit soon :)

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hyatt Regency Tamaya on 2023/12/8
Thank you for the great review!

10/10 Excellent

Kari, Lubbock

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the most beautiful, peaceful hotels we have ever stayed at. Very clean and relaxing. My two boys (ages 13 & 8) keep asking wheh we can come back!
Stayed 2 nights in Nov 2023
Response from Hyatt Regency Tamaya on 2023/12/8
Thank you for the great review!

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Mark Harris, Director of Rooms on 2023/12/31
Thanks for the great score! We hope you'll visit again soon :)

10/10 Excellent

Diana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the serenity and beauty. Excellent wait staff and room is splendid.
Stayed 1 night in Nov 2023
Response from Mark Harris, Director of Rooms on 2023/11/26
Thank you for the wonderful feedback! We're thrilled you enjoyed your stay. We look forward to welcoming you back soon :)

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Mark Harris, Director of Rooms on 2023/11/26
Thank you for the great score! We look forward to welcoming you back soon :)

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Mark Harris, Director of Rooms on 2023/11/15
Thank you for the great score! We look forward to welcoming you back soon :)

10/10 Excellent

Lorraine

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful and unique atmosphere, great food, especially the nachos out on the patio
Stayed 2 nights in Nov 2023
Response from Mark Harris, Director of Rooms on 2023/11/9
Thank you for the great feedback! We look forward to welcoming you back soon :)

10/10 Excellent

Amy

Stayed 3 nights in Oct 2023
Response from Mark Harris, Director of Rooms on 2023/11/1
Thank you for the great score Amy. We look forward to welcoming you back soon :)

6/10 Okay

ROBERT

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Staff was very friendly. Only issue was given a room that was already occupied. Embarrassing and inconvenient. They resolved an apologized. Rest of stay was great.
Stayed 1 night in Oct 2023
Response from Hyatt Regency Tamaya on 2023/11/1
Hello Robert, so sorry about the breakdown in service. We certainly hope you will give us another try soon.

8/10 Good

Linda

Stayed 2 nights in Oct 2023
Response from Hyatt Regency Tamaya on 2023/11/13
Thank you for the feedback!

10/10 Excellent

Heather, Vero Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort. Friendly staff
Stayed 4 nights in Oct 2023
Response from Mark Harris, Director of Rooms on 2023/10/22
Thank you for the great score. We're thrilled you enjoyed your stay and we look forward to welcoming you back soon :)

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISAPPOINTED!!!
The app double booked me for my stay in New Mexico, same checkin dates and same check out days. Then after spending over an hour trying to figure out why my checking account was billed twice for my stay in New Mexico. Wasting my vacation time. The supervisor at Hotels.com told me he'd be refunding my account AND THAT HAS NOT HAPPENED YET! I NEVER STEPPED FOOT IN THIS HOTEL AND I WAS CHARGED $1695 for this 'BOOKED HOTEL', pw Er the app. I WAS UNAWARE OF THE BOOKING, NEVER RECEIVED CONFIRMATION FOR THIS SUPPOSED BOOKING.
Stayed 3 nights in Oct 2023
Response from Hyatt Regency Tamaya on 2023/10/21
Thank you for letting us know about your wrong booking. I have escalated this to Expedia so we can investigate. Please feel free to contact us directly at the hotel as well.

8/10 Good

Christine

Stayed 1 night in Oct 2023
Response from Hyatt Regency Tamaya on 2023/11/9
Thank you for the great score! We look forward to welcoming you back soon :)

6/10 Okay

Philip

Stayed 3 nights in Oct 2023
Response from Hyatt Regency Tamaya on 2023/11/9
Thank you taking the time to share your feedback

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect family-friendly spot to take in the hot air balloons and the eclipse. We will be back!
Stayed 1 night in Oct 2023
Response from Hyatt Regency Tamaya on 2023/10/19
Thank you for your great response!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Mark Harris, Director of Rooms on 2023/10/14
Thank you for the feedback! We look forward welcoming you back soon :)

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Disappointed in New Mexico
My reservations was for a junior suite with pool view. I received the junior suite, but with a mountain view. I was given a lower level suite and the resort had a bug problem! All sorts of bugs crawling in the room, hallway, etc. I called and they said that they were aware of this problem because people leave the patio doors open (isn't that what is for)? They said they would try to come spray the room, but wouldn't give me the option to move to another room. It was crazy! The staff in the restaurants seemed bother when asked for assistance to order food! I actually got the run around for room service! I was given the left over from the cafe that was displayed in the morning. Unfortunately, I will not be staying or recommend this place. Very outdated! needs remodeling, especially the carpets. So disappointing for the price I paid.
Stayed 3 nights in Sep 2023
Response from Hyatt Regency Tamaya on 2023/9/26
Greetings. We whole heartedly apologize for the inconveniences that you experienced here at hour hotel during your stay as this is not what we strive for. We are working diligently to rectify the situations in which you came across. Again, we apologize and hope to see you in the near future again.

8/10 Good

Syreeta

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was beautiful but i was in a room that was dated and could use an upgrade.
Stayed 2 nights in Sep 2023
Response from Mark Harris, Director of Rooms on 2023/11/1
Thank you for the feedback Syreeta. We hope you will come and visit again soon!

8/10 Good

Amanda

Stayed 5 nights in Aug 2023
Response from Hyatt Regency Tamaya on 2023/10/7
Thank you for your great review!

8/10 Good

Michael

Stayed 2 nights in Sep 2023
Response from Hyatt Regency Tamaya on 2023/10/7
Thank you for your great review!

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Awesome!!!
Overall, excellent!!! Front desk staff is outstanding. Patio off of bar area and bar area are awesome!! A couple of hiccups - Santa Ana Cafe is a challenge. Restaurant for lunch closes early and staff there is cranky. Food us okay, not great.
Stayed 1 night in Sep 2023
Response from Mark Harris, Director of Rooms on 2023/9/4
Thank you for the feeback! We look forward to welcoming you back soon :)

10/10 Excellent

celenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is beautiful. Everyone was so friendly and great. Loved how good we where taking care of. Food was great and reasonable prices. Will go again
Stayed 1 night in Sep 2023
Response from Mark Harris, Director of Rooms on 2023/11/1
Thank you for the great feedback! We look forward to welcoming you back soon :)