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Reviews of Days Inn by Wyndham Rio Rancho

2 out of 5
Days Inn by Wyndham Rio Rancho
4200 Crestview Drive, Hwy 528 and Crestview Drive, Rio Rancho, NM

Reviews

7.4

Good

Rating 10 - Excellent. 244 out of 899 reviews" "
Rating 8 - Good. 312 out of 899 reviews" "
Rating 6 - Okay. 204 out of 899 reviews" "
Rating 4 - Poor. 89 out of 899 reviews" "
Rating 2 - Terrible. 50 out of 899 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was really easy, the room was clean and everything worked as it should. Towels and washcloths were neatly stored in a convenient place, and the bathroom was clean. The bed was comfy! All in all, a nice stay(only one night) and I would definitely stay again
Stayed 1 night in May 2024
Response from Days Inn Management Team on 2024/5/21
Thank you so much for your kind review! We're delighted to hear that you had a smooth check-in and enjoyed a clean and comfortable stay with us. It's great to know that you found everything in order and appreciated the convenient storage of towels and washcloths. We're glad you had a restful night on our comfy bed. We look forward to welcoming you back for another stay in the future!

6/10 Okay

Bobbi

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

2/10 Terrible

Adam

Traveled with family
Showed up to check in and was told the computers were down so I could not check in and would have to come back to check in.
Stayed 1 night in May 2024
Response from Days Inn Management Team on 2024/5/17
Thank you for your feedback. We apologize for the inconvenience you experienced during check-in due to our computer system being down. We understand how frustrating this must have been and are working to prevent such issues in the future. Your comfort and satisfaction are our top priorities, and we appreciate your patience.

6/10 Okay

Patrick

Liked: Cleanliness
Disliked: Property conditions & facilities
Not the greatest neighborhood
Stayed 1 night in May 2024

10/10 Excellent

Louwana M

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Days Inn Management Team on 2024/4/30
Thank you for taking your time to review us We appreciate your feedback

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Days Inn Management Team on 2024/4/20
Thank you for taking your time to review us We appreciate your feedback.

6/10 Okay

Joe

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
Pretty slow check in and a 200$ security deposit. The unpaid 70 for the room.
Stayed 1 night in Apr 2024
Response from Days Inn management team on 2024/4/25
I apologize for the inconvenience you experienced during check-in. Regarding the security deposit, it's a standard procedure, but I understand it can be frustrating. As for the unpaid room charge, I'll make sure to address this with our team. Thank you for bringing it to our attention.

6/10 Okay

Rosa

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
After sleeping through out the night I woke up to the smell of urine on the mattress, very disappointed….🙁
Stayed 1 night in Apr 2024
Response from Days Inn Management Team on 2024/4/7
I’m sorry to hear about your unpleasant experience. Thank you for letting us know, we will take appropriate measures to fix the issue.

2/10 Terrible

Yolanda

Traveled with family
Just a nasty place. The staff had a nasty attitude when explaining to me why I have to pay $100 deposit outside of my rate and putting my credit card on file. Needless to say, I will never stay here again. I reserved 2 day stay and my card was set for a one day stay. Came to the room late and was locked out. Service desk had to reset my card.
Stayed 2 nights in Apr 2024
Response from Days Inn Management Team on 2024/4/25
I'm sorry to hear about your experience. We strive to provide excellent service, and it's disappointing to learn that we fell short of your expectations. Your feedback is valuable, and we'll address the issues you've raised to ensure a better experience for our guests in the future.

10/10 Excellent

Debra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in the office were delightful.
Stayed 4 nights in Mar 2024
Response from Days Inn Management Team on 2024/4/3
Thank you for your feedback! It's great to hear that you had a delightful experience with the staff at the hotel office.

6/10 Okay

Perry

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Light breakfast was very disappointing. You better like cereal….. and no decaf coffee anywhere
Stayed 1 night in Mar 2024
Response from Days Inn Management Team on 2024/3/17
I'm sorry to hear about your disappointing experience. It sounds like there was a lack of variety and options for breakfast, and the absence of decaf coffee is definitely an oversight. Your feedback is valuable and could help improve the service for future guests.

10/10 Excellent

Maureen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
works for me
Stayed 1 night in Mar 2024
Response from Days Inn Management Team on 2024/3/16
Thank you for the positive feedback!

8/10 Good

Linda

Stayed 1 night in Mar 2024
Response from Days Inn Management Team on 2024/5/21
Thank you for taking your time to review us.

4/10 Poor

Sheryn

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Everything is old and outdated. It was clean, if you’re short. Look closer and it’s dusty. When we checked in the was no heat in the room and it was cold. One of the beds had a huge dip in the middle and was so uncomfortable. The gentleman at the front desk was unfriendly and rude. He gave zero greeting and didn’t even look at us will checking us in.
Stayed 1 night in Mar 2024

10/10 Excellent

Mickey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Days Inn Management Team on 2024/3/8
Thank you for taking you time to review and giving us a 5 star. We appreciate your feedback.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Days Inn Management Team on 2024/2/25
Thank you for taking your time to review us. We appreciate your feedback.

8/10 Good

Christian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Days Inn Management Team on 2024/2/19
Thank you for taking your time to review us.We appreciate your feedback.

2/10 Terrible

Liz

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved a room with two queen beds I was given a room with two doubles just to look at the room it was clean. The next morning I was brushing my hair noticed something that fell off of my hair and stuck on my sweater I knocked it onto the lavatory took a picture looked it up it was a bedbug. The staff seemed very complacent I was told 1/2 of my money would be returned, it was not.The clerk emailed a copy of the invoice that was supposed to reflect the refund, it did not. I had to throw away my luggage and clothing for fear of bringing any unwelcome guests home with me.
Stayed 1 night in Jan 2024
Response from Days Inn Management Team on 2024/2/7
We’re sorry to hear that you had a negative experience with us. We take customer feedback very seriously and are working hard to make sure that this doesn’t happen again in the future. Please accept our sincerest apologies for any inconvenience this may have caused. We will take appropriate measures to rectify the issue by professionals. If the amount has not been refunded back to you please reach out to our front desk. Thank you.

4/10 Poor

Craig, Santa Fe

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Noted earlier
Stayed 1 night in Jan 2024
Response from Management Team on 2024/2/1
Thank you for taking your time to review us, we appreciate your feedback.

6/10 Okay

Sharon, Santa Fe

Disliked: Staff & service, amenities, property conditions & facilities
Not a “breakfast “ just some packaged danish and juice machine Waffle Maker and no butter. Cereals (choice from 2), but you have to ask for milk. Disappointing, especially when the quality inn up the street has a real breakfast. Only good thing is they don’t put $150 hold on the card for incidentals
Stayed 2 nights in Jan 2024
Response from Management Team on 2024/2/1
Thank you for taking your time to review us, we appreciate your feedback.

6/10 Okay

Leigh

Traveled with family and small children
Liked: Staff & service, amenities
Staff was nice and helpful. I wouldn't recommend a room next to the stairs if you have light sleepers.
Stayed 1 night in Jan 2024
Response from Management Team on 2024/2/1
Thank you for taking your time to review us, we appreciate your feedback.

4/10 Poor

Joy

Traveled with family
Disliked: Property conditions & facilities
Not the best for cost.
The heaters are very noisy, kept waking us up. Not much of a breakfast. Could use an update.
Stayed 2 nights in Jan 2024
Response from Management Team on 2024/2/1
Thank you for taking your time to review, we appreciate your feedback.

8/10 Good

Dominic

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water temperature for the shower was low. Didn’t really have hot water. Hot tub is shut down, but the pool area was heated. Just not the pool it self.
Stayed 1 night in Dec 2023
Response from Days Inn Management Team on 2024/3/9
Dear Dominic,Thank you for bringing the issues with the water temperature to our attention. We apologize for the inconvenience and are actively addressing them. Our maintenance team is working to resolve the shower and pool temperature concerns. Your feedback helps us improve, and we hope to provide a better experience in the future.Sincerely,DaysInn Management Team

10/10 Excellent

Juanita

Stayed 1 night in Dec 2023
Response from Days Inn Management Team on 2023/12/22
Thank you for taking your time to review us. We appreciate your feedback.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place. Convenient location. Very friendly staff.
Stayed 1 night in Dec 2023
Response from Days Inn Management Team on 2023/12/20
Thank you for taking your time to review. We appreciate your feedback.

8/10 Good

La Verne

Liked: Staff & service
Disliked: Property conditions & facilities
The only thing was that my heater was out but I got assisted from the front desk. The heater worked properly after that.
Stayed 4 nights in Dec 2023
Response from Days Inn Management Team on 2023/12/19
Thank you for taking your time to review us, we appreciate your feedback.

10/10 Excellent

Juanita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Days Inn Management Team on 2023/12/13
Thank you for taking your time to review us, we appreciate your feedback.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another great stay!
We stay at this Hotel every time we go to Rio Rancho. We have always had a good experience. The location is convenient and there are nearby shopping and restaurant options.
Stayed 1 night in Nov 2023
Response from Days Inn Management Team on 2023/12/7
Thank you for taking your time to review us and thank you for your continued trust in our hotel. Hope to see you on your next visit.

10/10 Excellent

becky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Awesome stay and extremely friendly staff!
Stayed 1 night in Nov 2023
Response from Days Inn Management Team on 2023/12/13
Thank you for taking your time to review us, we appreciate your feedback. We are happy that you enjoyed your stay.

10/10 Excellent

Hannah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was simple, but very nice. Good service, kind employees.
Stayed 2 nights in Nov 2023
Response from Days Inn Management Team on 2023/12/4
Thank you for taking your time to review, we appreciate your feedback.

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities, room comfort
Old, paint peeling. Loud. Small.
Stayed 1 night in Nov 2023

10/10 Excellent

Amy, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly check in and room was clean.
Stayed 1 night in Nov 2023
Response from Days Inn Management Team on 2023/11/15
Thank you for taking your time to review us. We appreciate your feedback and will be shared with our staff.

4/10 Poor

Jamie, HOBBS

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This property seems very outdated. There was what appeared to be a blood stain on our comforter, and the carpet felt sticky.

8/10 Good

Yvonne

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Check-in service was great but when leaving in the morning we all of a sudden smelled an electrical burning smell with no smoke. I had already turned in keycard and paid. We quickly checked everything in the room and nothing was hot to the touch. I went to the man at front desk and told him I left the door open so he could come and check it out quick, but finally just left after he didn't show. Room 105, hope nothing caught fire.
Stayed 1 night in Oct 2023
Response from Days Inn Management Team on 2023/11/15
Thank you for taking your time to share your concerns. We did not find anything wrong in the room after you left. Thank you for letting us know.

10/10 Excellent

D Scott

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly. No many restaurants close by but shopping was good.
Stayed 1 night in Oct 2023
Response from Days Inn Management Team on 2023/10/20
Thank you for taking your time to review us.We appreciate your feedback.

8/10 Good

Sara

Stayed 2 nights in Oct 2023
Response from Days Inn Management Team on 2023/11/15
Thank you for taking your time to review us and we appreciate your feedback.

8/10 Good

manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, staff was friendly, breakfast was free.
Stayed 2 nights in Oct 2023
Response from Days Inn Managment Team on 2023/10/16
Thank you for taking your time to review, we appreciate your feedback.

6/10 Okay

Jarrick

Traveled with family and small children
Liked: Staff & service
Friendly staff
Stayed 1 night in Oct 2023

10/10 Excellent

Geniel

Stayed 4 nights in Oct 2023
Response from Days Inn Management Team on 2023/12/4
Thank you for taking your time to review, we appreciate your feedback.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Days Inn Management Team on 2023/10/11
Thank you for taking your time to review us.We appreciate your feedback.

6/10 Okay

Carol

Traveled with family
Liked: Cleanliness
Good to lay your head for the night. Breakfast is minimal.
Stayed 2 nights in Oct 2023
Response from Days Inn management team on 2023/10/9
Thank you for taking your time to review.We appreciate your feedback.

8/10 Good

Alan, San Tan Valley

Stayed 1 night in Sep 2023

10/10 Excellent

Tracy

Stayed 1 night in Jul 2023
Response from Days Inn Management Team on 2023/9/22
Thank you for taking your time to review us.We appreciate your feedback.

6/10 Okay

Sherry

The desk clerk was nice but I had Expedia booking agent to rip me off I wanted the manager to help me get my money back he was very Rud and would not help me he’s from India
Stayed 3 nights in Sep 2023

8/10 Good

Bobby

Stayed 2 nights in Sep 2023
Response from Days Inn Management Team on 2023/9/5
Thank you for taking your time to review us, we appreciate your feedback.

10/10 Excellent

Rebecca

Stayed 3 nights in Sep 2023
Response from Days Inn Management Team on 2023/10/9
Thank you for taking your time to review us.We appreciate your feedback.

10/10 Excellent

Alan, Gig Harbor

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was comfortable and the room was quiet.
Stayed 3 nights in Sep 2023
Response from Days Inn Management Team on 2023/9/4
Thank you for taking your time to review us, we appreciate your feedback,

4/10 Poor

Tammy

Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Management Team on 2023/8/26
Thank you for taking your time to review, we appreciate your feedback.

6/10 Okay

Jarod Caleb

Stayed 2 nights in Aug 2023

8/10 Good

BRIAN, Los Alamos

Stayed 2 nights in Jul 2023