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阿伯尼阿伯尼購物中心溫德姆貝蒙特飯店的評分

2.5 out of 5

評論

8.0

非常好

10 分,有夠讚;596 則評論中有 239 則" "
8 分,不錯哦;596 則評論中有 186 則" "
6 分,一般般;596 則評論中有 93 則" "
4 分,不太好;596 則評論中有 46 則" "
2 分,很糟糕;596 則評論中有 32 則" "

8.0/10

整潔度

8.6/10

員工素質

7.4/10

設施服務

7.8/10

住宿環境和硬體

8.2/10

環保程度

評論

4/10 不太好

Gary

情侶出遊, 寵物同遊
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
Phone did not work, no shampoo, soap, or conditioner. We had to practically stand next to the tv to get the remote to work. No coffee or tea in the room. Room smelled musty.
於 2024 年 5 月住了 1 晚
management 於 2024年5月19日回覆
Gary, we are saddened to know you failed to enjoy your stay with us. We apologize for the inconvenience as we renovate and add new dispensers. We apologize for the oversight. Coffee and coffee maker is no longer a requirement in rooms but can be given upon request during stay.

6/10 一般般

Sharon

家庭旅遊
不喜歡:設施服務
Nothing really
於 2024 年 5 月住了 1 晚
management 於 2024年5月19日回覆
Sharon, thank you for your time. We hope you keep us in mind for the future and your next stay exceeds your expectations.

10/10 有夠讚

Alma

情侶出遊
I didn’t like the open area
於 2024 年 5 月住了 1 晚
management 於 2024年5月19日回覆
Alma, thank you for your time in rating us a perfect 5 out of 5!!! We are sorry to hear you didn't like the open area. We look forward to serving you again for your lodging needs.

10/10 有夠讚

alvaliyah

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
management 於 2024年5月3日回覆
Alvaliyah, we thank you for choosing us for your lodging needs. We are happy to see we reached your expectations. We look forward to serving you again!!

8/10 不錯哦

Anna

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Our mini fridge did not work at all. Temp in fridge felt like it wasn’t plugged in (but it was). Water pressure in sink wasn’t strong and toilet was loose so it made a lot of noise when you stood up after using it. We were only here overnight so it didn’t cause any major issues, more inconvenience.
於 2024 年 4 月住了 1 晚
management 於 2024年4月29日回覆
Anna, we are saddened to know you experienced inconveniences with us during your stay. Rest assured that those things have been addressed to prevent future occurrences. Thank you for your time.

8/10 不錯哦

Richard,Villa Rica

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice property! Would stay here again!!
於 2024 年 4 月住了 1 晚
management 於 2024年4月29日回覆
Richard, we are happy you enjoyed our nice property. We look forward to serving you again on your next trip.

10/10 有夠讚

Crystal

喜歡:整潔度、員工素質和住宿環境和硬體
Nice room, very convenient dining options & Target across the street
於 2024 年 4 月住了 1 晚
management 於 2024年4月17日回覆
Crystal, we are elated you enjoyed our convenient location to dining and shopping as well as found our room to be nice and accommodated your needs and expectations. Thank you for sharing your experience.

6/10 一般般

Robert,South Daytona

家庭旅遊
喜歡:員工素質
Lots of workers around. Work trucks in the way and a bit noisy at night. I think they are staying at the property right now. Ice machine by us not working. Smoke alarm not properly attached. Room a bit small. Not overly impressed.
於 2024 年 4 月住了 2 晚
management 於 2024年4月8日回覆
Robert, we are saddened to know we failed to reach your expectations. We extend apologies for inconvenience caused by fellow guest as well alarm and ice machine in rear building, The ice machine in 1st building is properly working and smoke alarm has been addressed when notified at check out. As we are a older property, we work hard in maintaining and renovating to meet guest needs and expectations and sorry to hear room size didn't meet your preferences. As we fail to impress you during your stay, it is our hope you find accommodations that exceed you expectations in your future visits. Thank you for you time in reviewing and allowing us to respond.

10/10 有夠讚

Brian

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ok
於 2024 年 3 月住了 1 晚
management 於 2024年4月1日回覆
Brian, thank you for your time in rating our property. We appreciate your business.

10/10 有夠讚

Elluntate

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Not bad for the money
於 2024 年 3 月住了 1 晚
management 於 2024年3月23日回覆
Elluntate, thank you for your stay with us. We are elated to know you enjoyed our convenient pricing.

8/10 不錯哦

Trenton

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great location for shopping, restaurants and entertainment
於 2024 年 3 月住了 1 晚
management 於 2024年3月23日回覆
Trenton, thank you for your time in reviewing. We are elated that you enjoyed our great convenient location for dining, shopping, and entertainment.

6/10 一般般

Patrice

喜歡:員工素質
不喜歡:整潔度和設施服務
I have never stayed at a property like this before. The staff was friendly and responsive. Unfortunately, there were multiple guests hanging out playing loud music, smoking, and revving motorcycles. The rooms were adequate but not the cleanest. Breakfast is cereal and vending machine style muffins, biscuits, etc. If your budget is tight like mine was this trip, the area is decent overall.
於 2024 年 3 月住了 2 晚
management 於 2024年3月11日回覆
Patrice, we are saddened to know that you experienced and inconvenience from fellow guest that lacked care and concern for neighboring guest. We extend our apologies. We are happy you did however enjoy our friendly and responsive staff, and you found our pricing to be reasonably priced. We hope you keep us in mind.

8/10 不錯哦

Rachel

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
management 於 2024年3月11日回覆
Rachel, thank you for your time in rating our property.

10/10 有夠讚

Ashli

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The young lady that greeted me was wonderful im so upset i did not get her name but she was wonderful i traveled for work and she was the first front desk attendant that has ever held a conversation and was very polite
於 2024 年 2 月住了 1 晚
management 於 2024年2月28日回覆
Ashli, we are elated that you enjoyed what we are known for delivering exceptional customer service. We are happy to know we reached your expectations and made a lasting impression. It is our pleasure to serve you and look forward to your next visit whether it be for work or relaxation. Thank you for your time in sharing your experience.

10/10 有夠讚

Alene

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The lady at check in was very friendly and pleasant to talk to and very nice in every way.. The room was clean and the king bed was very comfortable. Would definitely stay again.
於 2024 年 2 月住了 1 晚
management 於 2024年2月26日回覆
Alene, it was our pleasure to have you and accommodate your lodging needs. We truly hope you guys enjoy your visit with the grands. She enjoyed you as well and will share your positive remarks as we aim to making a great last impression with our guest providing exceptional customer service. We are happy you enjoyed our clean room and comfortable beds. We look forward to your next stay.

10/10 有夠讚

Randy

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Solo Quick Trip
It was fine for a quick solo trip to town. Obviously the hotel has had some wear and tear over the years, but they seem to be putting forth the effort to update alot. Everything was as clean as expected and all staff i dealt with were extremely friendly and helpful.
於 2024 年 2 月住了 2 晚
management 於 2024年2月21日回覆
Randy, thank you for allowing us to accommodate your lodging needs. We are continuously renovating to keep up with our guest needs and expectations. The project underway are bathtubs and hope that you keep us in mind for future and see the changes. We are happy you enjoyed our extremely friendly and helpful staff. We look forward to your next visit.

10/10 有夠讚

Mary

於 2024 年 2 月住了 1 晚
management 於 2024年2月21日回覆
Mary, thank you for your time in rating our property a perfect 10 out of 10!!! We are elated to know we reached your expectations.

8/10 不錯哦

Cirilo

家庭旅遊
於 2024 年 2 月住了 1 晚
management 於 2024年2月18日回覆
Cirilo, thank you for your time in rating your property of your stay with us. We look forward to serving you again!

10/10 有夠讚

James

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
management 於 2024年2月18日回覆
James, thank you for your time in rating our property of a perfect 10 out of 10! We are elated to know we reached your expectations. We look forward to serving you again soon.

8/10 不錯哦

Harvey

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
management 於 2024年2月18日回覆
Harvey, thank you for choosing us for your lodging needs. Thank you for your time in rating our property of your stay.

10/10 有夠讚

Tonya

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 1 晚
management 於 2024年2月10日回覆
Tonya, we are ecstatic to see your 10 out of 10 rating!!! We are elated to know we reached your expectations.

10/10 有夠讚

Carisma

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
management 於 2024年2月10日回覆
Carisma, we appreciate you taking the time to rate your stay with us. Thank you. We look forward to serving you again.

10/10 有夠讚

Sakita

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
management 於 2024年1月30日回覆
Sakita thank you for your time in rating our property. We are elated to know we reached your expectations. We are ecstatic that you returned back with us and look forward to serving you again soon!!

10/10 有夠讚

michael

於 2024 年 1 月住了 1 晚
management 於 2024年2月10日回覆
Michael, we are happy to know we reached your expectations. Thank you for your time in rating.

10/10 有夠讚

Carisma

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
management 於 2024年1月30日回覆
Carisma, thank you for your time in rating our property 10 out of 10!!! We look forward to serving you again.

4/10 不太好

Diana

於 2023 年 12 月住了 1 晚
management 於 2024年1月1日回覆
Diana, we are saddened to see via rating you failed to enjoy your stay, as nothing was brought to the attention of the front desk. We express our apologies for any inconvenience. We pride ourselves on what we are known for cleanliness and providing great customer service. Guest input allows us to use guest experience as a learning to aid in our guest having the most pleasurable stay. Thank you for your time.

8/10 不錯哦

Donald

喜歡:整潔度和員工素質
Very fair price for the amenities and setting for nice stay at an affordable rate. Would definitely stay here again and recommend this motel over the others in this area for a lower priced motel.
於 2023 年 12 月住了 2 晚
management 於 2023年12月26日回覆
Donald, thank you for choosing us for your lodging needs. We are elated to know you enjoyed our reasonable pricing, as you will recommend our property over others when visiting the area. We look forward to serving you again!

10/10 有夠讚

Jacquelyn

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
management 於 2023年12月20日回覆
Jacquelyn, thank you for your time in rating our property. We are elated to know we reached your expectations. Thank you for your time in sharing.

8/10 不錯哦

Joshua

喜歡:住宿環境和硬體
於 2023 年 12 月住了 1 晚
management 於 2023年12月15日回覆
Joshua, thank you for your recent stay and time in rating our property!!!

4/10 不太好

Nicholas

喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
於 2023 年 12 月住了 2 晚
management 於 2023年12月15日回覆
Nicholas, thank you for your time in rating our property of your stay. We look forward to serving you again!

4/10 不太好

Kimberly

喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
This property had a painted bathtub with mold. There were holes in the wall, most uncomfortable because I’m thinking peep holes. The bed was comfortable.
於 2023 年 12 月住了 1 晚
management 於 2023年12月9日回覆
Kimberly, we extend our apologies for any inconvenience. Please rest assured that tubs are the renovation project underway that begin the first of the year, but there isn't any mold present as our guest health is part of our top priority. We also have maintenance inspecting review of holes. We have front desk agents to assist in special request and inconveniences so guest have the most pleasant stay. Again our apologies.

8/10 不錯哦

Lori

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Tana went out of her way to help us get our TV working. Great customer service
於 2023 年 12 月住了 1 晚
management 於 2023年12月9日回覆
Lori, we are elated you enjoyed the customer service received from Tana, we will share with her and the team as we are sure they will be encouraged by your kind words. Thank you for choosing us for your lodging needs. We look forward to serving you again.

6/10 一般般

Anthony

喜歡:員工素質
So what I did not care for was the room itself. There was no warm light in the entire room except above the sink / vanity area. There was this flemsy metal sheet that surrounded the bed that would make loud sounds when you adjust yourself on the mattress that was annoying. Regarding cleanliness, I just found hair everywhere like on "clean" washcloths and on the vanity. The hotel is in a great area surrounded by restaurants and shopping which was nice
於 2023 年 12 月住了 2 晚
management 於 2023年12月9日回覆
Anthony, we extend our apologies for any inconvenience. We please know that we have front desk agents available 24/7 to report any inconveniences so that we can rectify it promptly within measures. We see that you failed to care for lighting as you wanted warm lighting and bedding. Your review has been shared with housekeeping and appropriate persons as we work to meet our guest needs and expectations.

10/10 有夠讚

Melissa

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Comfortable stay!
I’ve had to stay down in Albany for nursing school mini times. This is the first hotel that I’ve stayed in that was modern, clean, and comfortable. I wish I had found this hotel sooner.
於 2023 年 11 月住了 2 晚
management 於 2023年12月9日回覆
Melissa, we appreciate your business as well as your time in reviewing of your stay with us. We are elated in knowing you found your stay to be comfortable, modern, and clean. We are glad you found us and hope that you visit with us soon!!!

2/10 很糟糕

Kimmy

於 2023 年 11 月住了 1 晚
management 於 2023年12月20日回覆
Kimmy, it is disheartening to such a rating as the inconvenience you caused for our property and fellow guest. The commotion that our guest had to endure the hotel policies broken amongst enforcement being called. We supplied you with a clean room and provided great customer service only to it to be destroyed within one day.

10/10 有夠讚

Tiffany

喜歡:整潔度和員工素質
於 2023 年 11 月住了 5 晚
management 於 2023年12月9日回覆
Tiffany, thank you for your time in rating our property of your stay a perfect 5 out of 5!!!

10/10 有夠讚

Mary

於 2023 年 11 月住了 1 晚
management 於 2023年11月26日回覆
Mary thank you for you time in rating your recent stay a perfect 10 out of 10!!!

4/10 不太好

James

情侶出遊
The tub in room was dirty
於 2023 年 11 月住了 1 晚
management 於 2023年11月26日回覆
James, we extend our apologies for any inconvenience. We always have front desk agents available for request and to inform of inconveniences so that our guest can have the most pleasurable stay allowing us to rectify it while with us. We have brought attention to this matter to prevent future occurrences. Again our apologies.

10/10 有夠讚

Randall

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Solo trip
Front desk service was amazing, both chec-in and check-out. Only problems I saw were: 1) Room door was a little difficult to open and shut (maybe a little swelling). 2) Hair dryer has seen better days. 3) Shower head was separated from wall (but still worked very well). 4) Towel rack in bathroom was a little rusty. Otherwise great overall stay.
於 2023 年 11 月住了 2 晚
management 於 2023年11月14日回覆
Randall,, thank you for your stay with us. We are elated to know that you enjoyed the service you received at both check-in and out. Rest assured that we will take a look at the items to prevent future occurrences. We are happy to know you enjoyed your stay overall. Please know we are continuously working on renovation projects and hope that you stop in and see the changes over time.

4/10 不太好

真實旅客

家庭旅遊
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Not again
I realize its a 2 star hotel but the chipped and peeling tub, moldy and broken baseboards, inch wide gap at the bottom of the door, etc were too much. Makes a 3 star look like a 5. Evening desk staff acted like asking to use hot water from the coffee dispenser in the breakfast room to make a cup of noodles was akin to asking them to cook me a steak. We stay because of our dog but I'll be more proactive about an airbnb in the future. This wasn't worth it.
於 2023 年 11 月住了 2 晚
management 於 2023年11月14日回覆
We are saddened to know you failed to enjoy your stay with us. We value our guest and work diligently to rectify any issue brought to our attention when at the property to make the most pleasurable stay. We are continuously working on renovations and bathtub replacements will begin after the holidays. Again we extend our apologies.

10/10 有夠讚

Jerod

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
management 於 2023年11月14日回覆
Jerod, thank you for your time in rating our property a perfect 10 out 10!!

4/10 不太好

Mike

不喜歡:整潔度和員工素質
於 2023 年 10 月住了 2 晚
management 於 2023年10月29日回覆
Mike, we are saddened to see such a low rating. We are a property that work to meet our guest needs and expectations when it is brought to our attention we like to rectify it promptly to ensure the most pleasant stay.

6/10 一般般

Michael

不喜歡:整潔度
Bug problem
於 2023 年 10 月住了 4 晚
management 於 2023年10月18日回覆
Michael, we are saddened to see you experienced a bug issue. We have our professional exterminators that come out and service our property. If any issue arise before their scheduled date we call to take care of issues promptly as we are exterior corridors and we work to maintain the property and guest needs and expectations. Again our apologies.

10/10 有夠讚

Cachet

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I loved everything about this place my main thing I loved is when I got there I needed early check in cause I had to hurry and head to the prison and the receptionist made it her job to make sure I was satisfied my room was so clean I felt I could eat off the floor no I didn’t do that but I could have that how clean it was I had to find the cleaning lady to give her her flowers while she was there I will only patronize this hotel while he is at Calhoun not to mention the mall was across the street I loved loved this place
於 2023 年 10 月住了 1 晚
management 於 2023年10月18日回覆
Cachet, we are elated to know you enjoyed the customer service received. We are happy to know we had the availability to accommodate an early check in request. We pride ourselves in cleanliness and happy to know we reached your level of expectations.

10/10 有夠讚

John

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
It was great!
於 2023 年 10 月住了 2 晚
management 於 2023年10月18日回覆
John, we appreciate your business and time in rating our property of your stay with us. We are happy that you found your stay to be great. We look forward to serving you again

6/10 一般般

Virginia

家庭旅遊
不喜歡:員工素質
Room was nice clean but smells like cigarette smoke.
於 2023 年 9 月住了 1 晚
management 於 2023年10月9日回覆
Virginia, we extend our apologies for the inconvenience of smell. Please know we work hard to meet our guest expectations and apologize that another guest failed to follow hotel policy. We are happy you did enjoy the cleanliness of our property again our apologies.

6/10 一般般

Michael

喜歡:整潔度、員工素質和客房舒適度
於 2023 年 9 月住了 5 晚
management 於 2023年10月9日回覆
Michael, we are saddened to see such a low rating. We pride ourselves on meeting our guest expectations and using guest comments reviews as tool to improve.

6/10 一般般

armando

於 2023 年 9 月住了 2 晚
management 於 2023年10月29日回覆
Armando, we are saddened to see low rating. We are a property that work to meet our guest needs and expectations when it is brought to our attention we like to rectify it promptly to ensure the most pleasant stay.

8/10 不錯哦

Randall

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Solo 2 night trip
Staff super nice. Bathroom could have been a little cleaner (door very dusty, some rust around fixtures), pool not open. Overall, very reasonably priced and a good experience.
於 2023 年 9 月住了 2 晚
management 於 2023年10月9日回覆
Randall, we are elated to know you enjoyed your overall stay. Thank you for sharing your experience and allow us a chance to look in these matters, as our guest are our top priority.

10/10 有夠讚

Jay

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Business trip
Check in was quick and pleasant, room was clean and pleasant.
於 2023 年 9 月住了 1 晚
management 於 2023年10月1日回覆
Jay, thank you for choosing us for your lodging needs. We are elated you enjoyed our clean rooms and found check in to be quick and service and room to be pleasant.