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Friendly staff, clean & comfortable rooms, free shuttle to/from airport, good breakfast=just what we wanted!

It’s a nice hotel with great rooms but it doesn’t really have any food options nearby. The hotel next door has a bistro but they have VERY limited options on their menu and the one night I decided to go there they were closed because apparently they “didn’t have anybody to work”. Overall the property is nice but if you don’t rent a car you’ll spend a fortune on food delivery.

My wife and I stayed here for a night as a short get away from the kids! We had dinner at the 1400 club, cocktails at Wally's and went to a play at the Altarena Playhouse. I am sure this is easily the nicest hotel on the island. Also it was extremely reasonable!

The cleanliness of the room and exceptional customer service.

Really great location - walking distance to beach and shops. Large spacious rooms, would definitely recommend this hotel for those traveling with families.

Great place to spend a night. Peets near by. Walkable distance to the beach. Very nice staff. Thank you

Exceptional hotel. Primarily, the staff was professional and courteous with personality. Ricky was outstanding at check-in, Giselle was enjoyable at the wine bar, and Kevin was kind at check-out. The room was quiet and very well designed. Little details in the design were smart and made it super comfortable. Love the blackout shades and the shade in the “window” of the bathroom. Nice to have a foot bar in the shower. There were no plastic bags in the garbages. Loved the floor material. Super...

Good

Host Alexis went above and beyond to assist us with our stay. She was awesome!

Their guest service is a 20/10. I called earlier in the week to ask about arriving early and parking. They were gracious and accommodating, saying we could check into our room if it was ready when we arrived. On arrival, the doorman (shamefully I didn’t get his name) was welcoming, friendly and efficient. I had injured my knee a couple of days earlier and was on crutches and he did everything he could to help me. At the front desk, Jared and Dominique were warm, welcoming, professional and...

Great breakfast buffet

Very nice hotel right next to the Amtrak station. We took the train so location was perfect. However, you will hear trains running day and night. Very clean room, comfortable bed, great shower. Fridge and microwave. Great breakfast buffet. Walk to wonderful food court place with many options.

My stay was fantastic. The only negative thing I experienced was that they removed the US flag from its place of honor at the peak of their hotel in order to fly a pride flag in its place. As a veteran whos friends gave their lives for the US and whos coffins were draped with that flag, this was intolerable. There were plenty other places they could and did fly the pride flag. It should never fly in lieu of the Stars and Stripes.

We stayed with our preteen and little guy and it was wonderful. Area felt pretty safe. We had a bay view room and got to watch the lighthouse at Alcatraz at night. Real close to dining, Ghirardelli Square, Fisherman's Wharf and just a couple blocks from the Big Bus station. Breakfasts were good and definitely saved money not paying for that every day! They are strict about the breakfast cutoff.

The room was clean and fresh. The bed linens were crisp and clean. The room was equipped with a coffee maker, microwave, refrigerator, iron, flat screen tv, and hair dryer. Complimentary bottled water, coffee, fruit and pastries are provided in the main office in the morning. The hotel staff was friendly, even going so far as to remember and address me by my name when greeting me in the morning. My primary complaints would be 1) the road noise, which, for the most part can be shut out by...

The hotel was great, I just did not care for the area