Find Resorts & Hotels with Spas in Ala Moana, HI

"The room was very clean, and the staff were very friendly. "

"Do not believe the pictures. This hotel is run down and old. I reserved for 5 nights and checked out after one night. The hotel is poorly maintained. Our glass patio door fell off the rails and was blowing in the wind 11 floors above the pool below. After multiple attempts to call the front desk for help, I resorted to calling 911. Do not book this hotel."

"The room was not as clean as I would have liked upon check-in (stains on walls and curtains, hair in bathroom, spots on faucet, sand on balcony) but the staff made up for it by cleaning the room perfectly everyday. The housekeeping manager personally called to apologize which I never expected. Overall this hotel is good but what makes it great is the staff so kudos to all of them. "

"Property was really clean and offered great amenities! Would stay here again! "

"This was a very convenient location in Waikiki. The hotel itself was in good shape with friendly staff and nice amenities (pool, hot tub, fitness center, beach towels). There was good food all around the hotel area, and the beach was only a block away. Lots of bus lines run right past the hotel — including the airport bus, so getting around town was easy. "

"The property itself is nice and well-located, but overall, I felt there was significant room for improvement especially for the price. The check-in process was disorganized, and very little was explained. I had to figure out basic details on my own, including property information and the purpose of wristbands. While a few staff members were helpful, most interactions felt rushed or dismissive, as if questions or requests were an inconvenience. The biggest issue was how overcrowded the resort felt. There were many non-hotel guests using amenities, particularly the pools, and wristbands were not being enforced. On the night of the fireworks, non-guests were openly using the pool area and taking up seating meant for paying guests. Cleanliness also seemed impacted by the volume of people. Restrooms were limited, often far from key areas, and frequently dirty. At one point, I even saw a homeless individual using the drinking fountain, which added to the sense that access to the property was not being managed. On a positive note, housekeeping was excellent, and the baggage hold staff were friendly and helpful. Staff also recommended nearby offsite parking, which saved money compared to the expensive on-site parking. However, considering the high cost of the stay and food on property, the experience did not feel exclusive or worth the price. The atmosphere felt somewhat bland, and improvements like better poolside service, music, or activities could enhance the experience."

"The only hotel I keep going back to! "

"I was not told the hotel is under construction and they would start from 9-5 and we couldn’t rest at all, especially that I’m pregnant and wanted to rest more and couldn’t . There was no hot water and I called them 4 times and basically said it is what it is . They couldn’t even move us to different room. The front desk lady was rude and would just stair at you. Towels were so tough that we felt like it was scratching our body. I would not come back . "

"Room was very small. I tried to upgrade to a suite and was told it wasn't available because they only have one and its always booked out."