2/10 很糟糕
真實旅客
2024年3月3日
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Rude front-desk attendant
The lady at the reception is so rude and spoke like she is doing guests a favor (by doing her job)
We checked in and expected to get the room type that we’ve booked and paid for, but she said its not available.
Our booking is for a guaranteed non smoking room with 1 bed.. she asked us to call the site where we made the reservation to verify our booking, I’m not sure what she wanted the site to do when my reservation clearly states “Superior room with 1 bed, non-smoking” - after asking to speak with someone in the property, she gave us the room type that we’ve booked.
I called the site where we booked the room and they confirmed that my room type is guaranteed.
Such an unnecessary inconvenience!
真實旅客
於 2024 年 3 月住了 1 晚