Our stay at this Comfort Inn & Suites was very disappointing. We were given a room on a floor with no elevator access and told there were no alternatives — yet we later saw a sign that other rooms on elevator floors were being used for storage. Our keycards stopped working daily, and we had to get them reprogrammed each time — sometimes after already climbing the stairs.
The pool was over-chlorinated with hairballs around the edges, and housekeeping was unreliable. Despite confirming with staff, our room was never fully cleaned — trash wasn’t emptied, towels weren’t replaced, and we had to go to the front desk for basics like toilet paper and tissues. The beds were uncomfortable, and the A/C barely worked.
Staff was friendly and did help with luggage at checkout, but overall the experience was frustrating enough that we won’t be staying at any Comfort Inn again.