Beach/ocean view
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Reviews of Oaks Glenelg Plaza Pier Suites

4.5 out of 5
Oaks Glenelg Plaza Pier Suites
16 Holdfast Promenade Glenelg, Glenelg, SA

Reviews

8.6

Excellent

Rating 10 - Excellent. 513 out of 1002 reviews" "
Rating 8 - Good. 318 out of 1002 reviews" "
Rating 6 - Okay. 105 out of 1002 reviews" "
Rating 4 - Poor. 42 out of 1002 reviews" "
Rating 2 - Terrible. 24 out of 1002 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rick, Ingersoll

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great ocean views. Nice property.
Stayed 2 nights in Apr 2024
Response from DP on 2024/4/19
Hello Rick,Thank you for your feedback. We are delighted to learn that you enjoyed your stay. Looking forward to welcome you at our property again.

8/10 Good

Bernard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location by the beach; close to trams into the city; plenty of choice of food a close walk.
Stayed 4 nights in Apr 2024
Response from DP on 2024/4/19
Hello Bernard,Thank you for your feedback. We are delighted to learn that you enjoyed your stay. Looking forward to welcome you at our property again.

8/10 Good

Deanna

Traveled with family
Liked: Cleanliness, staff & service
Great location on the water Lots of dining options Easy to get to and from the city on the tram
Stayed 4 nights in Apr 2024
Response from DP on 2024/4/19
Hello Deanna,Thank you for your feedback. We are delighted to learn that you enjoyed your stay. Looking forward to welcome you at our property again.

8/10 Good

Kristen

Stayed 1 night in Apr 2024
Response from GSA on 2024/4/28
Thank you Kristen for your valuable feedback.

10/10 Excellent

Siddhartha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, with great location - absolutely beachfront. We stayed in a premier ocean room which have lovely ocean views. Location is also quite close to the main dining strip at Glenelg. Room was functional if not necessarily the most spacious. Convenient parking and front staff was quite helpful and there are beach toys that you can borrow from the front desk as well. Overall good choice for a stay at Glenelg
Response from Hotel Manager on 2024/4/8
Dear Siddhartha,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 Excellent

PETER

Stayed 2 nights in Apr 2024
Response from Front Desk on 2024/4/8
Thank you Peter for taking the time to review your recent stay

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved staying at the Oaks for 2 weeks. Had a one bedroom apartment overlooking the park that was perfect for 1-2 people. It had a good sized fridge, clothes washer, microwave, dishwasher and oven/stove. I might have cooked more, but too many good food options nearby. Perfect location.
Stayed 15 nights in Mar 2024
Response from Oaks Glenelg Plaza Pier Suites on 2024/4/7
Dear JenniferThank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Manager

10/10 Excellent

PIT SEN

Stayed 2 nights in Apr 2024
Response from Dp on 2024/4/26
Hello Pit Sen,Thank you for your feedback. Looking forward to welcoming you again at our property.

10/10 Excellent

Kenneth, Parkville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, walking distance to beach, cafes, restaurants, bars and shops. Good size room, clean though a bit dated. Comfortable bed
Stayed 3 nights in Mar 2024
Response from GSA on 2024/3/25
Dear Kenneth, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. We look forward to welcoming you again in the near future.

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service
Fabulous location but the rooms are getting quite dated and need renovation
Stayed 10 nights in Mar 2024
Response from GSA on 2024/3/25
Dear John, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. We look forward to welcoming you again in the near future.

10/10 Excellent

Roy, Craigmore

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
As an older couple we had a very safe,quiet ,relaxing couple of days. Suite was excellent, everything you needed was there or easily available from the reception where the staff were very polite and obliging. The menus in both the restaurant and sports bar could have been more varied, very little to tempt us .The position of hotel was excellent and so easy to get around. Beautiful beach right outside the hotel door. Most enjoyable stay ( we wish we had stayed longer). Highly Recommended.
Stayed 2 nights in Mar 2024
Response from GSA on 2024/3/24
Dear Roy, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. We look forward to welcoming you again in the near future.

4/10 Poor

Francois Igor

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place needs an uplift. Pretty dirty and would not recommend
Stayed 4 nights in Mar 2024
Response from Front Desk on 2024/3/18
Thank you Francois for taking the time to review your recent stay with us at the Oaks Glenelg Plaza Pier Suites. We are very sorry to hear that you have left the hotel disappointed with your stay. Please accept our sincere apologies for not living up to our usual high standards. We sincerely hope that this does not deter you to stay with us in the future, as we would love an opportunity to welcome you back for your next stay in Glenelg with us.

6/10 Okay

Luke

Traveled with family
The apartments could use some modernisation as they are looking tired. Bath had mould around the edges and had no plug so couldn’t actually use the bath. Sofa had stains and there was limited utensils in the kitchen.
Stayed 1 night in Mar 2024
Response from Front Office Supervisor on 2024/3/14
Dear Luke,Thank you for taking the time to provide your feedback on your recent stay at the Oaks Glenelg Plaza Pier Suites.We are sorry to hear that your stay did not meet our usual high standards. Your concerns have been raised with our housekeeping department, so that these issues can be addressed accordingly.We sincerely hope that we get an opportunity to welcome you back for a future stay in Glenelg.

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities
As selected above
Stayed 3 nights in Mar 2024
Response from Hotel Manager on 2024/3/11
Dear Terence,Thank you for taking time to review your recent stay with us.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.Best regards,Hotel Management Team.

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Front Office Supervisor on 2024/3/9
Dear Heidi,Thank you for your feedback. We are glad to hear that you have enjoyed your stay with us and are looking forward to seeing you again in the near future.

8/10 Good

Tracey

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly. Room was a great size. Loved the location. Few minor issues, Broken outdoor chair on the balcony that pinched the back of my leg when I sat on it. Bed side table near window wasn’t clean, still had sticky drink marks on it. Couldn’t get wifi to work in our room. Tried contacting reception via phone in the room but gave up after 2 hours of it being constantly engaged. No dish cloth provided, only a small green scourer. Couldn’t even use a flannel because we didn’t have one of those either. No where to keep our valuables when we went out as the safe provided had an out of order sign on it. Minor issues but when you’re paying $358 a night it’s not really acceptable.
Stayed 1 night in Mar 2024
Response from GSA on 2024/3/4
Dear Tracey, Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future. Thank you again for choosing to stay with us and for your time in sharing your feedback.

6/10 Okay

Marie

Stayed 2 nights in Feb 2024
Response from GSA on 2024/2/28
Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future.

10/10 Excellent

Katrina

Stayed 1 night in Feb 2024
Response from Front Desk on 2024/3/21
Thank you Katrina for taking the time to review your recent stay. We look forward to welcoming you again in the future

2/10 Terrible

Shane

Stayed 5 nights in Feb 2024
Response from Front Desk on 2024/3/21
Thank you Shane for your feedback

6/10 Okay

Nick

Traveled with partner, Traveled with family
For a self contained apartment it was very poorly provisioned - not enough plates, no coffee machine or plunger, no small vegetable knives, nothing like a salad bowl or platter to present food on at the table, very few prep equipment- no bowls, grater or colander, no paper towels to wipe up spills etc. There was so little equipment we didn’t bother with the dishwasher as we would have needed to run it after every meal in order to have plates available.
Stayed 9 nights in Feb 2024
Response from GSA on 2024/2/17
hank you for taking the time to review your recent stay with us at the Oaks Glenelg Plaza Pier Suites. We are very sorry to hear that you have left the hotel disappointed with your stay. Please accept our sincere apologies for not living up to our usual high standards. We sincerely hope that this does not deter you to stay with us in the future, as we would love an opportunity to welcome you back for your next stay in Glenelg with us.

8/10 Good

Montrell, Las Vegas

Stayed 11 nights in Feb 2024
Response from Front Desk on 2024/3/21
Thank you Montrell for taking the time to review your recent stay

10/10 Excellent

Kenneth, Parkville

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel walking distance to beach, cafes, restaurants, bars and shops. Big room, quiet, comfortable bed. Good pool
Stayed 3 nights in Feb 2024
Response from GSA on 2024/2/17
Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location. Wonderful beach view. Spotless room. Comfortable beds. All the comforts of home. Great dining options. Everything we needed.
Stayed 2 nights in Feb 2024
Response from Som on 2024/2/4
Thank you for your feedback.

2/10 Terrible

Clive

Stayed 7 nights in Jan 2024
Response from Front Desk on 2024/3/21
Thank you Clive for your feedback

6/10 Okay

Jamie-Lee

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from GSA on 2024/2/3
Thank you Jamie for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay . Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Aki

Stayed 1 night in Jan 2024
Response from GSA on 2024/2/3
Thank you Aki for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay . Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GSA on 2024/2/3
Thank you Jamie for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay . Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All aspects of my stay were excellent.
Stayed 1 night in Jan 2024
Response from GSA on 2024/1/29
Thank you Micheal for your valuable feedback.

8/10 Good

Carly

Traveled with partner
Beautiful resort on the beach. Enjoyed our stay
Stayed 5 nights in Jan 2024
Response from GSA on 2024/1/29
Thank you Carly for your valuable feedback.

8/10 Good

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from GSA on 2024/2/3
Thank you Kendall for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay . Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

8/10 Good

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Supervisor on 2024/1/25
Dear David,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Robert

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Front Office Supervisor on 2024/1/25
Dear Robert,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Supervisor on 2024/1/25
Dear Annette,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Rosanna

Stayed 1 night in Jan 2024
Response from Front Office Supervisor on 2024/1/25
Dear Rosanna,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Front Office Supervisor on 2024/1/20
Dear Stacey,Thank you for taking the time to provide your feedback. We are glad to hear that you have enjoyed your stay with us and are looking forward to an opportunity to welcome you back for your future stay in Glenelg.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay overlooking the beach. Apartment was great. Really nice place to be. Not so sure about having to pay $22 a day parking. Given room tarrifs parking should be complimentary. Other than that, a top place
Stayed 5 nights in Jan 2024
Response from OAKS on 2024/1/17
Dear Michael, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future.

4/10 Poor

Thomas

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
the hotel room could do with a little attention
The room was a bit old and tired, with broken buttons on the toilet and unfinished patching on the walls in the bedroom. The bedroom clock was broken and did not display the correct time. Although the view was good, the condition of the rooms in terms of their maintenance was less than I would have expected for a hotel room of that class and price.
Stayed 2 nights in Jan 2024
Response from Oaks on 2024/1/17
Dear Thomas, Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

10/10 Excellent

Dimitri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GSA on 2024/1/17
Dear Dimitri, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future.

6/10 Okay

Angela

Stayed 1 night in Jan 2024
Response from GSA on 2024/2/3
Thank you Angela for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay . Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Oaks on 2024/1/17
Dear robyn, Thank you for taking the time to review your recent stay. We are delighted to learn that you enjoyed your stay, and that we met many of your expectations for your visit to Glenelg. Your feedback has been shared with our team to continue to inspire and motivate them to deliver exceptional guest service. We look forward to welcoming you again in the near future.

8/10 Good

Penny

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Front Office Supervisor on 2024/1/8
Dear Penny,Thank you for taking the time to provide your feedback to us. We are happy to hear that you have enjoyed your stay with us and are looking forward to an opportunity to welcome you back for your future stay with us in Glenelg.

10/10 Excellent

Aline

Stayed 1 night in Dec 2023
Response from Front Office Supervisor on 2024/1/8
Dear Aline,Thank you for taking the time to provide your feedback for us. We are glad to hear that you have enjoyed your stay with us and are looking forward to an opportunity to welcome you back for your future stay in Glenelg!

6/10 Okay

KIYONORI

Stayed 4 nights in Jan 2024
Response from Front Office Supervisor on 2024/1/8
Dear Kiyonori,Thank you for providing your valuable feedback for us. We look forward to an opportunity to welcome you back for your future stay in Glenelg.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Front Office Supervisor\ on 2024/1/8
Dear Anonymous,Thank you for taking the time to provide your valuable feedback for us, we are looking forward to an opportunity to welcome you back for your future stay with us in Glenelg.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front Office Supervisor on 2024/1/8
Dear Kelly,Thank you for taking the time to provide your valuable feedback to us. We look forward to an opportunity to welcome you back for your future stay with us in Glenelg.

4/10 Poor

Sally

Stayed 3 nights in Dec 2023
Response from Front Office Supervisor on 2024/1/8
Dear Sally,Thank you for taking the time to provide your valuable feedback to us. We look forward to an opportunity to welcome you back for your future stay with us in Glenelg.

6/10 Okay

Garry

Liked: Amenities
Disliked: Cleanliness
Attention to detail was lacking in room cleanliness.
Stayed 5 nights in Dec 2023
Response from Front Office Supervisor on 2024/1/8
Dear Garry,Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

10/10 Excellent

George

Liked: Cleanliness, property conditions & facilities
Loved it
Stayed 3 nights in Dec 2023
Response from Front Office Supervisor on 2024/1/8
Dear George,Thank you for taking the time to provide your valuable feedback to us. We are glad to hear that you have enjoyed your stay, and are looking forward to an opportunity to welcome you back for your future stay in Glenelg!

10/10 Excellent

Ellie

Stayed 3 nights in Dec 2023
Response from Front Office Supervisor on 2024/1/25
Dear Ellie,Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

8/10 Good

Robert

Stayed 4 nights in Dec 2023
Response from Front Office Supervisor on 2024/1/1
Dear Robert,Thank you for taking the time to provide your feedback to us on your recent stay with us. We are glad to hear that you enjoyed your stay and are looking forward to an opportunity to host you again in the future.