Rooftop bar, pool views, open select days

Reviews of Crowne Plaza Adelaide, an IHG Hotel

4.5 out of 5
Crowne Plaza Adelaide, an IHG Hotel
27 FROME STREET, Adelaide, SA

Reviews

8.8

Excellent

Rating 10 - Excellent. 321 out of 553 reviews" "
Rating 8 - Good. 139 out of 553 reviews" "
Rating 6 - Okay. 60 out of 553 reviews" "
Rating 4 - Poor. 25 out of 553 reviews" "
Rating 2 - Terrible. 8 out of 553 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lucille

Stayed 2 nights in Apr 2024
Response from Corwne Plaza Adelaide on 2024/5/1
Dear Lucille,Thank you for taking the time to to review us!We truly look forward to having you with us again.Warm Regards,Crowne Plaza Adelaide

8/10 Good

Annabel

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
ok but not amazing. Breakfast not worth the exorbitant price. Bar food pricey for what it was. no room service at 6.30am which is terrible for a hotel like this
Stayed 3 nights in Apr 2024
Response from Crowne Plaza Adelaide on 2024/4/17
Thank you for sharing your feedback with us. We genuinely appreciate your insights as they help us to continuously improve our services.We regret to learn that your experience did not meet your expectations, particularly regarding the breakfast and bar food pricing. We strive to offer value for money while maintaining the quality and variety of our culinary offerings, and we will certainly review our pricing structure to ensure it aligns with our guests' expectations.Additionally, we apologize for any inconvenience caused by the absence of room service at 6:30 am. Your feedback highlights an area where we can enhance our guest experience, and we will work diligently to address this issue promptly.Please know that your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back in the future, providing you with a more memorable stay that exceeds your expectations.

10/10 Excellent

Neil P

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a great hotel and central to everywhere, great staff at breakfast, always happy to help.
Stayed 6 nights in Apr 2024
Response from Crowne Plaza Adelaide on 2024/4/15
Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at our hotel and found our location convenient for exploring the area. Our team works hard to ensure that every guest feels welcomed and well taken care of, so we're delighted that you found our breakfast staff to be accommodating and friendly. We look forward to welcoming you back on your next visit!

10/10 Excellent

Lina

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing, best choice.
Stayed 7 nights in Mar 2024
Response from SF on 2024/4/7
Dear LinaThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us overall. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

10/10 Excellent

Reet

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. Best breakfast. Awesome view from room.
Stayed 4 nights in Mar 2024
Response from SF on 2024/4/2
Dear ReetThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us overall and found our hotel views & breakfast to be great. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

6/10 Okay

jaspinder

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No parking Very inconvenient Disgusting food Disgusting carpets
Stayed 3 nights in Mar 2024
Response from Crowne Plaza Adelaide on 2024/4/1
Dear jaspinder,Thank you for taking the time to review us.We are sorry to hear that you did not enjoy your stay with us.We hope you give another chance by staying with us again.Warm Regards,Crowne Plaza Adelaide

8/10 Good

shaban

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice and clean property we enjoyed our stay thanks again
Stayed 3 nights in Mar 2024
Response from Crowne Plaza Adelaide on 2024/3/29
Dear Shaban,Thank you so much for taking the time to leave such a kind review! We're thrilled to hear that you enjoyed your stay at our property. Providing a clean and comfortable environment for our guests is always our top priority, and it's wonderful to know that we succeeded in making your visit a pleasant one.We hope to have the opportunity to welcome you back again in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

10/10 Excellent

Mariangela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, great breakfast, friendly staff, loved the bathtub- stayed in the Junior suite. We had the best time ever during the Fringe festival; everything was so close.
Stayed 5 nights in Mar 2024
Response from Crowne Plaza Adelaide on 2024/3/19
Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic stay in our Junior suite and enjoyed the beautiful views, delicious breakfast, and our friendly staff. It's wonderful to know that you found our location convenient for exploring the Fringe festival. We hope to have the pleasure of welcoming you back again soon for another memorable experience!

10/10 Excellent

Vicki

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was fantastic. Amazing business hub where I could easily work.
Stayed 3 nights in Mar 2024
Response from Crowne Plaza Adelaide on 2024/3/13
Dear Vicki,Thank you for taking the time to review us!We truly look forward to welcoming you back with us.Warm regrads,Crowne Plaza Adelaide

10/10 Excellent

Maddison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing room, all the amenities around the property are brand new. Staff are extremely helpful! Buffet breakfast was absolutely wonderful. Overall an excellent stay, it exceeded our expectations.
Stayed 3 nights in Mar 2024
Response from Crowne Plaza Adelaide on 2024/3/6
Dear Maddison,Thank you so much for your kind words! We're thrilled to hear that you had an amazing stay with us and that our room, amenities, and staff exceeded your expectations. It's wonderful to know that you enjoyed our buffet breakfast as well. We appreciate your feedback and hope to welcome you back for another excellent experience in the future!

10/10 Excellent

MARINA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay once again. Rooms are large and very nice including the bathroom. Very central to restaurants cafes shopping. Tram around the corner. Staff are very nice and polite especially the girls in the bar and at breakfast.
Stayed 1 night in Mar 2024
Response from SF on 2024/3/3
Dear MarinaThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us overall and found our hotel location to be great. I am glad you found our staff to be great as they are our assets that makes everything work. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

10/10 Excellent

Sandra

Traveled with partner
Lovely breakfasts and staff were excellent.
Stayed 3 nights in Feb 2024
Response from Crowne Plaza Adelaide on 2024/2/29
Dear Sandra,Thank you for taking the time to review us.We truly look forward to welcoming you back with us.Warm Regards,Crowne Plaza Adelaide

10/10 Excellent

Jessie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and hotel lovely staff, great amenities and really comfy beds and pillows Great stay overall and would stay again
Stayed 2 nights in Feb 2024
Response from SF on 2024/2/18
Dear JessieThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us overall. I am glad you found our staff to be great as they are our assets that makes everything work. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

10/10 Excellent

James

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located at the heart of Adelaide CBD. Close to public transport, and parking. Also, close to Rundle Mall and the shopping precinct (just a five min walk). View from the top floors is unparalleled. You can literally see the whole city and Adelaide hills. Rooms are very clean. Highly recommended.
Stayed 1 night in Feb 2024
Response from SF on 2024/2/14
Dear JamesThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us overall and found our hotel location to be great. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, property conditions & facilities
Location is terrific, convenient for everything. Family friendly, staffs are nice too! Highly recommended!
Stayed 5 nights in Jan 2024
Response from Crowne Plaza Adelaide Team on 2024/1/27
Dear Ling,Thank you for taking the time to review us.We truly look forward to having you with us again.Warm Regards,

10/10 Excellent

Sue, The Villages

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly helpful staff.
Stayed 6 nights in Jan 2024
Response from From Office Manager - Xcaret CT on 2024/1/25
Dear Sue,Thank you for taking the time to share your feedback with us. I am glad to hear you enjoyed your stay with us! Look foward to welcoming you back.

6/10 Okay

Nicole

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We were told an hour before arriving that there was a problem with Expedia’s booking system & they could no longer accomodate us in our booked & prepaid room to sleep 4…the only resolution we were offered was to either at our own cost pay for 2 single rooms or cram 3 teens & 1 adult into a double bed room with one roll out bed…meaning we were expected to sleep 3 ppl in a double bed & one on the roll away! Not great on Xmas day! Buffet breakfast was amazing however I’m quite salty after how we were stuffed around that they had the nerve to charge me an extra cover for the breakfast
Stayed 2 nights in Dec 2023
Response from Kinds regards, Xcaret CT - Front Office Manager on 2024/1/25
Dear Nicole, Thank you for taking the time to share your feedback with us! I am terribly sorry to hear that we could accommodate a twin bed request across that day. I apologise that there were a few inconsistencies during your stay and I hope you know that we have shared this feedback to the respective departments for improvements. We hope to see you back again in the near future!

10/10 Excellent

Lin

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, clean and comfy. Staff friendly, Enjoyed!
Stayed 3 nights in Jan 2024
Response from Xcaret CT - Front Office Manager on 2024/1/23
Dear Lin, thank you for taking the time to share your feedback with us! I am thrilled to learn that you enjoyed your stay with us. We look forward to welcoming you back in the future!

10/10 Excellent

Isaac

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Crowne Plaza Adelaide on 2024/1/20
Dear Isaac, Thank you for taking the time to review us 5 on 5!We truly look forward to welcoming you back with us.Warm Regards,Crowne Plaza Adelaide

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from SF on 2024/1/17
Dear GuestThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us overall. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

10/10 Excellent

Cathy

Stayed 3 nights in Jan 2024
Response from SF on 2024/1/17
Dear CathyThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us overall. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

10/10 Excellent

ROBERT

Traveled with family
Great experience alround
The staff were so helpful with all our needs and the ammenities were good, plus great location easy access to CBD
Stayed 5 nights in Dec 2023
Response from SF on 2024/1/15
Dear RobertThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us and found our hotel location to be great. I am glad you found our staff to be great as they are our assets that makes everything work. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

10/10 Excellent

Zuzana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location! A great holiday escape!
Stayed 4 nights in Jan 2024
Response from SF on 2024/1/15
Dear ZuzanaThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us and found our hotel location to be great. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

4/10 Poor

Thuy

Traveled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
Average service
When we arrived we were immediately greeted with an unfriendly staff member. We had a car and luggage with two children. There’s no valet service, which is fine but it just seemed like asking for any assistance with where to park the car and luggage was really bothering this staff member. The hotel could have better prepared guests by explaining the parking arrangement before arrival as part of the email confirming the booking. The room and bathroom were clean. It was however, the housekeeping during our stay that was disappointing. On the first day, they cleaned the glasses but missed emptying the full bin in the bedroom. On the second day they didn’t bother cleaning/replacing the dirty glasses and didn’t even remove the cups for drinks we’d ordered from their bar. I would’ve called housekeeping but the room’s phone no longer worked. Staff however, upon request did help me retrieve clothes I’d accidentally bundled with the pool towels and placed in the return casket. We were out at dinner and someone brought it to our room. It’s Summer and even though weather was 30 plus degrees, the pool water was still cold. Would’ve loved a heated pool for the children. The kids were in the pool for a mere 10mins and gave up. It’s a pity because it’s a nice view up there.
Stayed 3 nights in Jan 2024
Response from SF on 2024/1/9
Dear ThuyThank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza ADELAIDE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Crowne Plaza Adelaide Team

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from SF on 2024/1/9
Dear JamesThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us overall. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

8/10 Good

Casey

Traveled with family
Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from SF on 2024/1/9
Dear CaseyThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us overall. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

8/10 Good

Stephane, Ho Chi Minh City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Crowne Plaza Adelaide on 2024/1/7
Dear Stephane,Thank you for taking the time to review us.We truly look forward to welcoming you back with us.Warm Regards,Crowne Plaza Adelaide

8/10 Good

Paula

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely room, clean & great pool, however service at breakfast not so great. Had to ask staff for cutlery, most food stations were empty (despite another hour of breakfast service), coffee machine needed refilling & had to wait 15 minutes, then paper coffee cups needed refilling. We had to tell wait staff eaxh time, as they didnt seem to be watching.
Stayed 1 night in Dec 2023
Response from Crowne Plaza Adelaide on 2024/1/7
Dear Paula,Thank you for taking the time to review us. We would like apologise for the expereince faced during your stay. We will pass your feedback on to our F&B management to ensure this is not repeated in the future.Warm Regards,Crowne Plaza Adelaide

10/10 Excellent

Martin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with excellen breakfast! Very good location near many attractions!
Stayed 4 nights in Dec 2023
Response from Crowne Plaza Adelaide on 2024/1/1
Dear Martin,Thank you very much for staying with us and taking the time out to share your feedback as well as for reviewing us. Guest feedback remains the most important tool for us to measure our services and we always find it helpful when we hear back from our guests. We are delighted to learn that your stay was an enjoyable one and look forward to welcoming you back soon.Kind regards,Team- Crowne Plaza Adelaide.

10/10 Excellent

Keri

Stayed 1 night in Dec 2023
Response from SF on 2023/12/28
Dear KeriThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us overall. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from SF on 2024/1/15
Dear DavidThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us overall. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great welcome from Samita. Other staff also welcoming. Lovely room. Great views.
Stayed 2 nights in Dec 2023
Response from SF on 2023/12/28
Dear PaulThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us and found our staff Samita to be great as they are our assets that makes everything work. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

2/10 Terrible

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Moldy walls
Services was excellent. Unfortunately the walls are moldy
Stayed 4 nights in Nov 2023
Response from Crowne Plaza Adelaide on 2024/1/1
Dear Guest,Thank you very much for staying with us and taking the time out to share your feedback as well as for reviewing us. Guest feedback remains the most important tool for us to measure our services and we always find it helpful when we hear back from our guests. Kindly accept our sincere apologies for not meeting up to your room expectations and thank you for sharing the picture as well, we will certainly get this investigated and treated to ensure any reoccurrence. Thank you once again and we look forward to welcoming you back soon.Kind regards,Team- Crowne Plaza Adelaide

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2023
Response from Crowne Plaza Adelaide on 2023/12/5
Dear Guest,Thank you very much for staying with us and taking the time out to review us. Guest feedback remains the most important tool for us to measure our services and we always find it helpful when we hear back from our guests. Thank you again and we look forward to welcoming you back soon.Kind regards,Team- Crowne Plaza Adelaide

10/10 Excellent

Wayne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay and view of Adelaide Hills and friendly staff
Stayed 2 nights in Dec 2023
Response from Crowne Plaza Adelaide on 2023/12/5
Dear Wayne,Thank you very much for staying with us and taking the time out to share your feedback as well as for reviewing us. Guest feedback remains the most important tool for us to measure our services and we always find it helpful when we hear back from our guests. We are delighted to learn of your high praises for our colleagues and that you enjoyed your stay. Thank you again and we look forward to welcoming you back soon.Kind regards,Team- Crowne Plaza Adelaide

10/10 Excellent

R Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with a friend for 4 nts in spacious room with 2 double beds so ideal for us. Great breakfasts with plenty of food options
Stayed 4 nights in Nov 2023
Response from SF on 2023/11/30
Dear R AnnThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us overall. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

10/10 Excellent

Michael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was a great hotel with plenty in walking distance
Stayed 1 night in Nov 2023
Response from SF on 2023/11/28
Dear MichaelThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us overall. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

10/10 Excellent

Graham

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big clean room. Great facilities, bar and restaurant. Perfect location for Adelaide 500
Stayed 3 nights in Nov 2023
Response from SF on 2023/11/28
Dear GrahamThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us overall. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

10/10 Excellent

Jessie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for just one night and for the price, the hotel was fantastic. The staff were SO friendly, and the bar and breakfast staff in particular were wonderful. Very refreshing to have such a great experience!
Stayed 1 night in Nov 2023
Response from SF on 2023/11/18
Dear JessieThank you for taking the time to provide your feedback to us. We are delighted to learn you had a pleasant stay with us and found our staff to be great as they are our assets that makes everything work. We hope to welcome you soon again to create another memorable stay for you.Crowne Plaza Adelaide Team

10/10 Excellent

CHRISTOPHER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Crowne Plaza Adelaide on 2023/11/9
Dear Christopher,Thank you very much for staying with us and taking the time out to share your feedback as well as for reviewing us. Guest feedback remains the most important tool for us to measure our services and we always find it helpful when we hear back from our guests. We are delighted to learn that you had an enjoyable stay and look forward to welcoming you back soon.Kind regards,Crowne Plaza Adelaide Team

10/10 Excellent

Magdalini

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, beautiful hotel, very clean & conveniently located in the city.
Stayed 2 nights in Nov 2023
Response from Crowne Plaza Adelaide on 2023/11/8
Dear Magdalini,Thank you for taking the time to review us.We truly look forward to welcoming you back with us.Warm Regards,Crowne Plaza Adelaide

10/10 Excellent

Zaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Crowne Plaza Adelaide on 2023/11/5
We appreciate you taking the time to let us know what you thought. We are happy to hear that you enjoyed your time with us and thought the hotel's location, Luna1o bar, and breakfast buffet were excellent. We rely on our team members to make things run smoothly, so I'm delighted you thought they were excellent. We hope to welcome you soon again to create another memorable stay for you.

4/10 Poor

Peter

Stayed 2 nights in Nov 2023
Response from SF on 2023/11/28
Dear PeterThank you for taking the time to leave a review of your stay. I am disappointed we couldn't meet your expectations during your stay. Your review allows us to improve our services and facilities that we offer at the hotel to improve our guest experiences. However, we hope all the positives of our hotel entice you to come and stay with us again to create a more enjoyable stay for you. Crowne Plaza Adelaide Team

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was modern and had a lovely view of the mountains and the city. It's close to everything you need and had good dining options.
Stayed 3 nights in Oct 2023
Response from Maria on 2023/11/3
Dear Jessica, Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza Adelaide.Kind Regards, Crown plaza Adelaide Team

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed a couple of nights at the hotel, staff were very welcoming and helpful. My room was very clean with all the amenities needed and what appears to be newly done bathrooms. I will definitely stay there again if I need to come back to Adelaide.
Stayed 2 nights in Oct 2023
Response from Crowne Plaza Adelaide on 2023/10/29
I wanted to express my gratitude for your valuable feedback regarding your recent stay. I am pleased to hear that you enjoyed your experience and that our staff made a positive impression on you.I will be sharing your feedback with the team to ensure that our service remains consistent during your future stays.Thank you again for taking the time to provide your feedback. We greatly appreciate it.

10/10 Excellent

Kristein

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Can walk tram or bus everywhere. Nice and quiet.
Stayed 6 nights in Sep 2023
Response from Crowne Plaza Adelaide on 2023/10/22
Dear Kristein,Thank you for taking the time to review us!We truly look forward to welcoming you back with us.Warm Regards,Crowne Plaza Adelaide

10/10 Excellent

Matthew

Stayed 1 night in Oct 2023
Response from Crowne Plaza Adelaide Team on 2023/11/8
Dear Matthew,Thank you for taking the time to review us!We truly look forward to welcoming you back with us.Warm Regards,Crowne Plaza Adelaide Team

6/10 Okay

Michelle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Staff at breakfast were rude and abrupt. Option to include kids breakfast wasn't available so had to pay $19/child which is excessive.
Stayed 1 night in Sep 2023
Response from Crowne Plaza Adelaide on 2023/10/29
Thank you for providing us with your feedback. I sincerely apologize for the less than satisfactory experience you had at breakfast.I would like to clarify our breakfast policy for Expedia reservations. Breakfast is included for two adults only, and any additional guests will incur an additional charge. Our regular adult breakfast is priced at 39, while the discounted rate for children is 19. Unfortunately, we do not currently offer the option to include children's breakfast in the reservation without an additional cost.I understand that this may have caused confusion.Please accept our apologies once again for any inconvenience caused. Should you have any further questions or concerns, please do not hesitate to reach out to us.

10/10 Excellent

Ninad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Crowne Plaza Adelaide Team on 2023/10/14
Dear Ninad, Thank you for taking the time to review us. We truly look forward to welcoming you back with us.Warm Regards,Crowne Plaza Adelaide Team

10/10 Excellent

Bulent

Stayed 2 nights in Oct 2023
Response from Crowne Plaza Adelaide Team on 2023/10/7
Dear Mr Bluent,Thank you for taking the time to review us.We truly look forward to welcoming you back with us.Warm regards,