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Reviews of Bole Ambassador Hotel

4 out of 5
Bole Ambassador Hotel
Africa Avenue, Addis Ababa

Reviews

6.4
Rating 10 - Excellent. 16 out of 76 reviews" "
Rating 8 - Good. 17 out of 76 reviews" "
Rating 6 - Okay. 18 out of 76 reviews" "
Rating 4 - Poor. 10 out of 76 reviews" "
Rating 2 - Terrible. 15 out of 76 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only positive experience is the entire reception staff is professional
Stayed 1 night in Dec 2023

2/10 Terrible

Keith

Liked: Staff & service
Disliked: Cleanliness, amenities
Never stayed, they had no heat!
Stayed 2 nights in Nov 2023
Response from Tigist on 2023/11/18
Dear Keith,we sincerely apologize for the immense dissatisfaction you experienced during your stay in our hotel. your feedback has taken seriously, and we appreciate you bringing these issues to our attention. We are committed to addressing and rectifying theses short comings to ensure a better experience for future.

2/10 Terrible

Bella

Disliked: Cleanliness, staff & service, property conditions & facilities
The rooms are old and their service is poor
Stayed 3 nights in Nov 2023
Response from Tigist on 2023/11/18
Dear Bella,we sincerely apologize for the immense dissatisfaction you experienced during your stay in our hotel. your feedback has taken seriously, and we appreciate you bringing these issues to our attention. We are committed to addressing and rectifying theses short comings to ensure a better experience for future.

4/10 Poor

Abraham

Business traveler
Disliked: Cleanliness, property conditions & facilities
The property has aged. In the room I stayed in, the sink was broken and you can tell it has been broken for some time. The towels were old, the internet was the worst I have had in ages.
Stayed 4 nights in Oct 2023
Response from Reservation Team on 2023/10/21
Dear abreham We are sincerely apologize for the immense dissatisfaction you experienced during your stay in our hotel. Your feedback has been taken seriously and we are fully committed to make the necessary improvements.Thank you again for your feedback

10/10 Excellent

Ammanuel Bereket

Liked: Cleanliness, staff & service
Stayed 17 nights in Sep 2023
Response from Tigist on 2023/11/18
Dear Amanuel,Thank for your positive review, hope we will see you soon

10/10 Excellent

Mohammed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy by the Hotel service
Stayed 4 nights in Aug 2023

10/10 Excellent

Nagla

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was very welcoming and helpful at every step from booking until departure. They are very time conscious, the food is great and affordable. The rooms are clean and very comfy. The hotel offers very good value for money.
Stayed 2 nights in May 2023

4/10 Poor

JOHNNIE, Inkster

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel needs to be renovated/deep cleaned. There was a bad smell coming from the drain in the showe. Water leaking from the ceiling. No air conditioning in the hotel, as advertised on the website.

6/10 Okay

Biniyam

Stayed 1 night in Oct 2022

2/10 Terrible

Mohamed

Traveled with group, Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Terrible customer service, awful food,
Stayed 3 nights in Jul 2022

2/10 Terrible

Dawit

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible hotel
Old building, the stuff is not very helpful. The only advantage is that is so close to the airport
Stayed 15 nights in Jun 2022

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is on a road and there is free airport transfer. Very nice. The restaurant staff are always changing rates...
Stayed 2 nights in May 2022

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All around Comfort
During my frequent trips to Addis from the US, I was staying in the Hilton or the Sheraton. I decided to try Bole Anbassador Hotel this time around. Following my stay, I decided to make Bole Ambassador Hotel, my all time hotel accommodation in Addis.
Stayed 2 nights in Mar 2022
Response from Sisay M on 2022/3/15
Dear Valued Guest, Warm Greetings from Ambassador Hotel Thank you for making us your first choice and we look forward to welcome you again. Warm Regards, Sisay M Front Office Manager

2/10 Terrible

DeAndre

Disliked: Staff & service
I booked my hotel stay, over a month in advance, as time approaches i try to contact the hotel, no one replies via app messenger nor telephone. I had a friend go to the hotel, before I arrived, they told my friend she had to speak with the manager to help me, and he was gone. My friend went back again, the staff then stated I canceled my reservation...I couldn't even get a hold off them, I explained this to expedia, they to could make contact. SMDH!
Stayed 9 nights in Nov 2021

6/10 Okay

Verified traveler

Business traveler
I did NOT stay there. I wrote to you explaining that I gave you the wrong date. There is no way for me to comunicate with you or to correct the mistake. How is a person to do such a thing? I fear that you will not read this either.?? I am only to be in Addis ababa on the night of August 15th and I leave to the airport early on the 16th. PLEASE, PLEASE HELP ME FIND HOW TO CORRECT THIS MISTAKE!!!!
Stayed 3 nights in Aug 2021

10/10 Excellent

Mohamed

Stayed 1 night in Jul 2021

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
The place was clean overall, but the bathrooms had a lingering off-putting scent. Closing the bathroom door helped contain it to just the bathroom and also having the bathroom fan on reduced but the light and fan would have to be on throughout. Overall it was a good stay.
Stayed 1 night in Feb 2021

10/10 Excellent

Alexander

Stayed 1 night in Jan 2021

2/10 Terrible

Hassan

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
It was cold and noisy, not the best experience
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Convenient location and comfortable bed. Staff courtesy and restaurant menu are below the standard the hotel can be. Every guest seems to be taken for granted to be a transit passenger sent by an airline - annoying when one is not and bad deal to those who are.
Stayed 1 night in Jan 2020

8/10 Good

Omer

Stayed 3 nights in Feb 2020

6/10 Okay

Reynier

Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Some of the staff were happy to help! The room hygiene was not good
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Hotel was absolutely clean and worth for the price I paid besides being in good location for my trip .The reception staff was quick in checking me in and out.
Stayed 2 nights in Jan 2020
Response from Ambassador Hotel on 2020/1/18
Dear Sir/Madam, Warm Greetings from Ambassador Hotel Thank you, we really appreciate your comment we will be happy to see you again in your next visit. Hospitality regards Ambassador hotel

8/10 Good

Dong

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service
I made the reservation for my wife who was travelling alone. When she reported at the check- in the staff at the reception told her there was no reservation for her even though she showed them her reservation itinerary . After long argument they offered her a room fresh with paint which is situated in the part of the hotel that is under construction.
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Sep 2019
Response from Ambassador Hotel on 2019/10/2
Dear Sir/Madam, Warm Greetings from Ambassador Hotel Thank you for good comment we appreciate . we hop well see you on your next travail

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for over night stay or longer stay
Great location, close to airport, staff was extremely helpful and friendly. Highly recommend. Very good deal for the price. I will be coming back. Also great breakfast and restaurant for lunch/dinner.
Stayed 5 nights in Sep 2019
Response from Ambassador Hotel on 2019/9/16
Thank you for coming we appreciate your good comment we are happy we hop we will see you next time Ambassador Hotel

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2019
Response from Ambassador Hotel on 2019/9/11
Greeting from ambassador hotel Thank you for coming we appreciate your comment we will see you in another time

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 3 nights in Jun 2019
Response from Ambassador Hotel on 2019/6/17
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities
Friendly and helpful staff. Too much noise in the area.
Stayed 6 nights in Mar 2019

10/10 Excellent

Damtew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Just amazing
Stayed 2 nights in Mar 2019

10/10 Excellent

Netsanet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My name is Netsanet I enjoy my trip to Ethiopa and I really appreciate Bole Ambassador hotel for their wonderful service
Stayed 1 night in Feb 2019

6/10 Okay

Dagim

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Feb 2019
Response from Eden Alemu on 2019/2/25
Dear Dagim, Thank you for staying with us and taking your time to review about your stay in our property,hope we will see you on your next visit.with hospitality regards, Reservation Team

10/10 Excellent

Mohammad Hassn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Respectful Guest@Trash Pin citywide
Ambassador Hotel was outstanding, it’s real luxurious hotel 🏨 with very friendly& cheerful 😀 staff. Once you step to the room, you feel your self as respectful person in the middle of trash bin 🗑 city of Addis. It’s highly recommended for business men, maybe it’s the only real 4 stars ⭐️ hotel@ Addis Ababa
Stayed 2 nights in Feb 2019
Response from Reservation Team on 2019/2/12
Dear guest thank you so much for taking you valuable time to review about our hotel and constructive feedback hope we will see you on your next visit with regards,Reservation Team

6/10 Okay

Francis

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Improve on staff
Very good hotel, clean, but staff have no sense of service.
Stayed 1 night in Jan 2019
Response from Reservation Team on 2019/1/14
Dear Respected Guest! Thank you for taking you time to review about you stay in our hotel and constructive feedback,we will strive on it hope we will see you on your next visit. with best regard!

8/10 Good

Rabbani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2018
Response from Reservation on 2019/1/2
Dear Mr. Rabbani, Thank you so much for stayed with us and taking your time to give us a review hope we will see you in your next visit in near future.Front Desk Team

10/10 Excellent

Anis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence in Quality and Services
The quality of service and staff made me extend my stay.
Stayed 5 nights in Sep 2018
Response from Reservation on 2018/9/26
Dear Respected Guest, Thank you so much for taking your valuable time to review your stay with us. It is our pleasure to hear that you had had a perfect stay in our hotel. hope we will serve you in near future.

10/10 Excellent

Anis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Good Place to Stay
It was an amazing stay.
Stayed 7 nights in Sep 2018
Response from Reservation on 2018/9/26
Dear Anis, We are very pleased to hear that your stay was pleasant. We really appreciate your encouraging feedback about our hotel. hopefully we will see you soon on your next visit.

8/10 Good

Anis

Enjoyed my stay. The staff were friendly and helpful. Good location and quite.
Stayed 1 night in Sep 2018
Response from Reservation Team on 2018/9/12
Dear Valuable Guest, Thank you so much for taking your precious time to write a review about your stay in our hotel, looking forward to welcome you in near future. With hospitality regards

10/10 Excellent

Anis

A Hotel that I will always be happy to stay in.
Enjoyed my stay. Pleasant and friendly staff, good room size. I enjoyed it and extended my stay.
Stayed 1 night in Sep 2018
Response from Reservation Team on 2018/9/12
Dear Respected Guest, Thank you so much for giving such kind of feed back looking forward to serve you in future. With hospitality regards

8/10 Good

abdirahman mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Been customer for long time. Improvement made.
good
Stayed 7 nights in Aug 2018
Response from Reservation Agent on 2018/8/22
Dear Respected guest,Thank you for taking your precious time to review your stay at Ambassador Hotel Hope we will satisfy you on your next visit We look forward to see you in the near future. With hospitality regards!

6/10 Okay

Dad, Virginia

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The staffs were not friendly
Stayed 1 night in Aug 2018
Response from Reservation Team on 2018/9/12
Dear Respected guest, Thank you for giving such kind of constructive feedback we will strive about it and hope on your next visit we will serve you perfectly to meet your demand. with hospitality regards

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort
House keeper has not cleaned my room for two days
Stayed 5 nights in Jul 2018
Response from Reservation on 2018/7/18
Dear Guest, I would like to say apologies in the name of our hotel and we will work on it hope it will not happen again and we will strive to meet your demand on your next visit. thank you so much for your kind review We look forward to host you again. Eden Alemu Reservation Agent

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
view and noise issues
Reserved a stay for three nights but only stayed two. The first room had the view of a brick wall. We decided to also take a second room. That room was located in an area where there was loud music and loud talking just outside until 12:30 am. Beginning at 6:00am construction across the alley began on a building with workers shouting and heavy equipment noise. Informed the front desk the next morning and received an "I'm sorry." but no compensation. We decided to check out but was told we would have to get the third night advanced payment back from Expedia not the hotel.
Stayed 4 nights in Feb 2018
Response from Reservation Agent on 2018/5/16
Dear guest, Thank you for taking your valuable time to review your stay with us.we are deeply sorry for all inconvenience that it may causes; our hotel working with business community to have good looking on the surrounding area hope next time it will not happen we look forward to serve you again in near future!

8/10 Good

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very positive experience. The staff were polite and helpful, the wifi worked well and the location was superb.
Stayed 1 night in Mar 2018
Response from Eden Alemu on 2018/3/21
Dear Edward, Greeting Thank you for stayed with us and for your review. Hope next time you will staying with us

8/10 Good

VARUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can stay again
Great. It was worth what I have paid.
Stayed 8 nights in Nov 2017

2/10 Terrible

getachew , Canada

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
I have problems check in and check out the frist day I Rived was 9:00AM front desk was very rood thy look under paid I want for breakfast you can't have breakfast your check times after 16:00AM I understand I will pay but I ask tow eggs and cup of tea they charge me $541:90br that was spriss food wasn't that good some of the stuff are unpleasant looks they treat customer defrent if you look like them (Ethiopian)you get treat very poorly I extended for 18 days to stay on hotel I paid full amount on front desk when check out tims they ask me to pay extra $4000.00br when I ask I paid on full two weeks ago they replied one week a go exchange rate go up so you have to pay the difference I never heard all my trips this kind of business I travel every 6 month I stay so many hotels this only hotel I get treat very poorly I don't know what is problem they have
Stayed 8 nights in Sep 2017
Response from Manaye T. on 2017/11/23
Dear Values guest, thank you very much for bringing this issue to our attention and we are sincerely sorry for the inconvenience.Regarding the first day breakfast, we didn't offer for free and the price is 10 USD(for buffet breakfast).In relation to the extra payment, it is due to the devaluation of foreign currency by 15%, it was a government surprise decision.But regarding the customer treatments, the hotel policy is treating every guest equally and the hotel has zero tolerance.Once again we are sincerely sorry for what happens to you. With hospitality regards,

4/10 Poor

Daksh

Disliked: Staff & service, room comfort
Very bad
Worse service
Stayed 4 nights in Oct 2017
Dear Valued Guest, Thank you very much for staying with us. And we are deeply sorry for all inconvenience that you encounter. With hospitality regards, Manaye Tesfaye Marketing Manager