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Hotel Tortuga Express Acapulco

2.5 star property
Travelers find a tropical escape with an outdoor pool just steps from Acapulco's lively Parque Papagayo, perfect for afternoon relaxation

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Hotel Tortuga Express Acapulco sits close to vibrant Parque Papagayo, offering a refreshing tropical retreat. Guests can relax on the sun-drenched terrace, cool off with a swim in the outdoor pool, or connect with the 24-hour front desk for assistance with tour tickets.

Reviews

3.6 out of 10

Popular amenities

  • Pool
  • Air conditioning
  • Parking available
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 1 of 1 room

Standard Room, Bay View

Highlights

Air conditioning
TV
Blackout drapes/curtains
Private bathroom
Daily housekeeping
Mobile key entry
  • Bay view
  • Sleeps 4
  • 1 Double Bed
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About the neighborhood

Located near the beach, Hotel Tortuga Express Acapulco is in Costera Acapulco, a neighborhood in Acapulco. The area's natural beauty can be seen at Parque Papagayo and Papagayo Beach. Naval History Museum and Barco Palao are also worth visiting. Visit our Acapulco travel guide
Map
Avenida Cuauhtemoc 1220 Col. Progreso, Acapulco, GRO, 39350

What's nearby

  • papagayo rojo posado sobre una rama
    Parque Papagayo
    3 min walk - 0.3 km
  • Wide view of Acapulco Bay from the sea taken with a drone
    Papagayo Beach
    12 min walk - 1.0 km
  • Condesa Beach showing a beach and a coastal town
    Condesa Beach
    7 min drive - 3.0 km
  • Hornos Beach
    12 min walk - 1.0 km
  • Galerías Acapulco
    14 min walk - 1.2 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA)
    38 min drive

Restaurants

  • Sushi2go!
    8 min walk
  • Bocana Beach Papagayo
    14 min walk
  • Enchiladas Dali
    4 min walk
  • KFC
    3 min walk
  • La Casa De La Tía Dali.
    4 min walk

About this property

Hotel Tortuga Express Acapulco

Hotel near Parque Papagayo
Close to Papagayo Beach, Hotel Tortuga Express Acapulco provides amenities like a terrace.
Other perks include:
  • An outdoor pool
  • Self parking (surcharge), a 24-hour front desk, and smoke-free premises
  • Tour/ticket assistance
Room features
All 63 rooms feature comforts such as air conditioning.
Extra conveniences in all rooms include:
  • Bathrooms with showers

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  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
6.6 out of 10, 315 reviews
The price is NT$687
NT$900 total
includes taxes & fees
Feb 19 - Feb 20
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Property amenities

Parking and transportation

  • Self parking on site (MXN 150 per day)

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

Optional extras

  • Self parking fee: MXN 150 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Hotel Tortuga Express
Tortuga Express Acapulco
Tortuga Express
Tortuga Express Acapulco
Hotel Tortuga Express Acapulco Hotel
Hotel Tortuga Express Acapulco Acapulco
Hotel Tortuga Express Acapulco Hotel Acapulco

Frequently asked questions

Does Hotel Tortuga Express Acapulco have a pool?

Yes, this property has an outdoor pool.

Is Hotel Tortuga Express Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MXN 150 per day.

What time is check-in at Hotel Tortuga Express Acapulco?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Tortuga Express Acapulco?

Check-out is at noon.

Where is Hotel Tortuga Express Acapulco located?

Located in Costera Acapulco, this hotel is within a 15-minute walk of Parque Papagayo and Papagayo Beach. Galerías Acapulco and Hornos Beach are also within 15 minutes.

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Reviews

Hotel Tortuga Express Acapulco Reviews

3.6

4.8

Cleanliness

4.6

Location

3.6

Staff & service

4.2

Property conditions & facilities
Rating 10 - Excellent. 1 out of 17 reviews
Rating 8 - Good. 0 out of 17 reviews
Rating 6 - Okay. 3 out of 17 reviews
Rating 4 - Poor. 2 out of 17 reviews
Rating 2 - Terrible. 11 out of 17 reviews

Reviews

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No lo volvería a alquilar no cuenta con aire acondicionado el personal muy incapacitado muy desorganizados la habitación no sé que tenía pero amanecí todo picoteado hay muchas hormigas la alberca muy sucia las habitaciones sucias la verdad no lo recomiendo ni aunque no hubiera disponibilidad en algún lado muy mal lo bueno que solo me hospede un solo día no hubiera aguantado más dias
Stayed 1 night in Jun 2022

6/10 Okay

Arturo

Not bad at all

Facilities are super old and the room is not comfortable at all but If you’re going to be at the beach all day and just come back to shower and sleep this hotel covers the deal.
Stayed 2 nights in Sep 2019

2/10 Terrible

alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo Servicio!

Muy mal! No había agua, no servía el elevador, no querían hacer valida mi confirmación hecha a través de Hoteles.com. Mal Mal. No lo recomiendo.
Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Amenities
buena ubicación,buen precio,el elevador no funcionaba
Stayed 3 nights in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo, falta de personal, servicio aténcion y parece abandonado
Stayed 1 night in Apr 2019

2/10 Terrible

eduardo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
una pocilga el peor hotel del mundo es mejor la calle
Stayed 2 nights in Mar 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó el hotel en nada , pésimo , no servía el elevador , el agua está fallando , la.limpieza del hotel mala ,muy poco personal para atender a tanta gente muy mal hotel
Stayed 2 nights in Mar 2019

6/10 Okay

Ulises

Liked: Cleanliness
Disliked: Staff & service
La piscina en la azotea y la vista son geniales, los cuartos tienen bunea higiene. NO servía el elevador, en la noche tuvimos que bajar a recepcion que varios pisos estaban sin luz para que las prendieran, no habia linea de teléfono.
Stayed 2 nights in Mar 2019

2/10 Terrible

Victor

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
NO RECOMIENDO PARA NADA SU HOTEL
Stayed 1 night in Feb 2019

2/10 Terrible

luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo lugar

Mala experiencia no sirve el elevador, el agua se termina cada 5 minutos, no te cambian toallas... Muy mala experiencia
Stayed 2 nights in Mar 2019

2/10 Terrible

ADAN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Asqueroso Hotel y servicio.

Es un pésimo Hotel, reserve y pague por una habitación en Tortuga Express Acapulco y al llegar al lugar me enviaron a otro Hotel todo sucio, ni siquiera tenía sabanas la cama, el baño inservible sin mencionar el resto del cuarto, pague por un hotel 3 estrellas y me dieron una habitación de media estrella y en una zona mas alejada.
Stayed 1 night in Oct 2018

2/10 Terrible

oscar, cdmx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

El hotel es una gran mentira el precio es excesivo

Cuando llegue no podía creer el nivel de 1 estrella del hotel Cobran el estacionamiento y la renta del control remoto Te ofrecen un par de toallas rotas y sucias y dos jabones Venus rosa No sirve el elevador La alberca esta Meada literal huele y no se ve el fondo No cuenta con agua caliente Se descompone la bomba del agua Te ofrecen una cubeta con agua fría para poder bañarte De verdad quiero que me devuelvan mi dinero me sentí asaltado
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pésimo hotel, mal servicio, muy sucio, lamentable

Pésimas instalaciones, no sirve el elevador, en el estacionamiento están las toallas y sabanas tiradas en el piso, la basura regada, hay cables en el piso de algunas conexiones, heces de perro, pedazos de madera tirados y asquerosamente sucio y además me cobraron $150 por 1 noche de estacionamiento cuando hasta en el emporio me la cobran en $80 y con valet, y no es el hotel tortuga express xq me entrego nota de hotel papagayo, las fotos que ponen no son xq ni nombre tiene el hotel por fuera, y me tuve q dormir encima de la cama ya que hasta cabellos anteriores estaban en la almohada, estoy muy enojada xq uno confía en qva a encontrar hoteles de calidad por el precio q se pago, deberían de confirmar los servicios de los hoteles antes de ponerlos en la página
Stayed 1 night in Jun 2017

10/10 Excellent

fernando i

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2019

6/10 Okay

Elia

Stayed 2 nights in Jun 2019

4/10 Poor

Verified traveler

Stayed 2 nights in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019