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Krystal Beach Acapulco

3.0 star property
Family-friendly resort on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Krystal Beach Acapulco

Outdoor pool, sun loungers
Outdoor wedding area
Lobby
Front of property
2 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

7.0 out of 10
Good

Popular amenities

  • Hot Tub
  • Parking available
  • Bar
  • Pool
  • All inclusive
  • Room service
The current price is NT$2,447
NT$2,936 total
includes taxes & fees
Sep 1 - Sep 2

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed, Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Mountain View

8.4 out of 10
Very good
(15 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 366 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room,1 King Bed, Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room,1 King Bed, Ocean View

7.4 out of 10
Good
(12 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 366 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Ocean View

Standard Ocean View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Ocean View

8.0 out of 10
Very good
(27 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 377 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Mountain View

Standard Room, 2 Double Beds, Mountain View | Down comforters, in-room safe, blackout drapes, iron/ironing board

Standard Room, 2 Double Beds, Mountain View

8.0 out of 10
Very good
(27 reviews)

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Blackout drapes/curtains
Down duvet
Private bathroom
Hair dryer
  • 377 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard with Ocean View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Ocean View

10.0 out of 10
Exceptional
(1 review)
  • 322 sq ft
  • Ocean view
  • Sleeps 4

View all photos for Room Standard with Mountain View

Down comforters, in-room safe, blackout drapes, iron/ironing board

Room Standard with Mountain View

7.0 out of 10
Good
(2 reviews)
  • 322 sq ft
  • Mountain view
  • Sleeps 4

View all photos for Room Standard with Ocean View

Relax in a stylish room with a large bed, TV, and comfortable seating area.

Room Standard with Ocean View

  • 322 sq ft
  • Ocean view
  • Sleeps 2

View all photos for Room Standard with Mountain View

Relax in this inviting room with a large bed, desk, and TV, plus a balcony with city views.

Room Standard with Mountain View

8.0 out of 10
Very good
(1 review)
  • 322 sq ft
  • Mountain view
  • Sleeps 2
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About the neighborhood

Map
Ave Costera Miguel Aleman 163, Acapulco, GRO, 39670

What's nearby

  • Parque Papagayo - 1 min walk - 0.0 km
  • Papagayo Beach - 3 min walk - 0.3 km
  • Condesa Beach - 10 min walk - 0.9 km
  • Diana the Huntress - 19 min walk - 1.6 km
  • La Quebrada Cliffs - 4 min drive - 4.5 km

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 33 min drive

Restaurants

  • ‪Vips - ‬2 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪Snack Bar Hotel Ritz - ‬2 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Restaurant Hotel Ritz - ‬2 min walk

About this property

Krystal Beach Acapulco

Family-friendly resort near Papagayo Beach
At Krystal Beach Acapulco, you can look forward to a beach bar, a poolside bar, and a grocery/convenience store. This resort is a great place to bask in the sun with a beachfront location and sun loungers. Treat yourself to a manicure/pedicure or other spa services. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and international cuisine. In addition to a playground and a hair salon, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with a waterslide and sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and supervised childcare (surcharge)
  • Smoke-free premises, ATM/banking services, and an elevator
  • A front-desk safe, a banquet hall, and a gift shop
Room features
All 400 rooms have comforts such as air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Bathrooms with showers and free toiletries
  • TVs with cable channels
  • Balconies, daily housekeeping, and phones

All inclusive details

All-inclusive room rates at Krystal Beach Acapulco are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

À la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues
Limited gourmet or à la carte dining

Languages

English, Spanish

Similar properties

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Hotel Emporio Acapulco

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  • Pool
  • Spa
  • Kids pool
8.2 out of 10, Very Good, 1,390 reviews
The price is NT$3,383
NT$4,060 total
includes taxes & fees
Aug 10 - Aug 11
Hotel Emporio Acapulco

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MXN 250 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 400 per person
  • 2 restaurants
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aquamarina
  • La Palapa
  • Lobby Bar

Things to do

  • Children's club
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Playground
  • Waterslide

Family friendly

  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool loungers

Spa

  • Manicures/pedicures

Accessibility

  • Elevator

More

  • 1 building
  • 19 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 400 per person
  • Self parking fee: MXN 250 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Krystal Beach Acapulco
Krystal Beach Acapulco Resort
Krystal Hotel Acapulco Beach
Krystal Beach Acapulco Hotel
Krystal Beach Acapulco Resort
Krystal Beach Acapulco Acapulco
Krystal Beach Acapulco Resort Acapulco

Frequently asked questions

Does Krystal Beach Acapulco have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Krystal Beach Acapulco?

As of 2025/8/9, prices found for a 1-night stay for 2 adults at Krystal Beach Acapulco on 2025/9/1 start from NT$2,447, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Krystal Beach Acapulco pet-friendly?

No, pets are not allowed at this property.

How much is parking at Krystal Beach Acapulco?

Self parking is available for MXN 250 per day.

What time is check-in at Krystal Beach Acapulco?

Check-in start time: 3:00 PM; Check-in end time: 11:30 AM.

What time is check-out at Krystal Beach Acapulco?

Check-out is at noon.

Are there all-inclusive benefits at Krystal Beach Acapulco?

Some rate plans available at this resort are all-inclusive.

Where is Krystal Beach Acapulco located?

Located in Costera Acapulco, this beachfront resort is in the entertainment district and within a 10-minute walk of Parque Papagayo and Papagayo Beach. Condesa Beach and Galerías Acapulco are also within 10 minutes.

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Krystal Beach Acapulco Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 283 out of 1002 reviews
Rating 8 - Good. 259 out of 1002 reviews
Rating 6 - Okay. 182 out of 1002 reviews
Rating 4 - Poor. 135 out of 1002 reviews
Rating 2 - Terrible. 143 out of 1002 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Janitzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great I had a lovely vacation enjoy every minute I do recomend this hotel
Stayed 4 nights in Jun 2025

10/10 Excellent

Martina

Liked: Cleanliness, amenities, property conditions & facilities
The property was great!
Stayed 3 nights in Jun 2025

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acapulco is beautiful 💕❤️
Stayed 3 nights in Jul 2025

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and easy to get around
Stayed 1 night in Apr 2025

2/10 Terrible

Miriam

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Old property and food is not good at all, expensive and very dissapointed. I won't stay there ever again. Staff was very friendly.
Stayed 2 nights in Jul 2025

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente
Stayed 2 nights in Apr 2025

10/10 Excellent

Felix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Jul 2025

8/10 Good

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Stayed 3 nights in Mar 2025

8/10 Good

Carlos A.

Liked: Cleanliness, staff & service
Nice hotel, great staff, but very outdated, and the elevators take forever.
Stayed 6 nights in Apr 2025

8/10 Good

David

Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jul 2025

10/10 Excellent

ASHLEY

Liked: Amenities
Good
Stayed 2 nights in May 2025

10/10 Excellent

Adolfo

Liked: Cleanliness, property conditions & facilities, room comfort

good service

everything is fine
Stayed 2 nights in Apr 2025

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities
Took 45 mins to check in, only 1 person was at the front desk. The rooms did not look like in the pictures. The elevators took for ever, I believe they are broken and it’s inconvenient taking the stairs. The rooms were hot and a/c was not working. I was not pleased.
Stayed 1 night in Jun 2025

4/10 Poor

FERNANDO PEREZ

Disliked: Staff & service, amenities, property conditions & facilities
lots of issues with the elevator and the room doors sometime not working. once i had to take the stair to go my room that was on 14 th floor.
Stayed 8 nights in May 2025

2/10 Terrible

Blanca

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
The hotel didnt respected the reservation about the room.we booked with 2 beds and they gave us a room with one bed my kids and me we slept in the same bed they didnt care about if we weren't comfortable .The elevators didn't work we took the stairs and it was 18 floors
Stayed 6 nights in May 2025

6/10 Okay

michael

Liked: Cleanliness, staff & service, amenities
The ac went out twice, the WiFi once. Avoid this this place on weekends when the Mexico City people arrive. Brutal. Staff is great and I sm sure the interruptions are still Hurricane related. The food is buffet style and what you expect. Still good. Good walking and shopping
Stayed 7 nights in Mar 2025

6/10 Okay

Gilberto

Disliked: Property conditions & facilities
.
Stayed 4 nights in Mar 2025

4/10 Poor

Leonardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Look for other hotels first.

3 hours for Check-in, They change 2 times the rooms, and the WC of the last one never work. The fire alarm sound all the nights. The food is not expectacular, is ok for a AIl-I. but the service is good. The pool area is too small for the amount of people
Stayed 3 nights in Jan 2025

6/10 Okay

ALEJANDRO

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
We stayed trapes in the elevator very bad condition in the building So much noise I the room from the street don’t have a god selling in the windows The bufet was so poor
Stayed 3 nights in Jan 2025

8/10 Good

Andres Vicente

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 2 nights in Jan 2025

10/10 Excellent

Rocío

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok

8/10 Good

Salomon

Liked: Cleanliness, staff & service
I read a review that said the staff was the best thing about the hotel and it is true, they do what they can and what is within their reach, unfortunately the hotel fails in several aspects. I went in the low season (beginning of March) and there were 2 events (a wedding and a birthday party) I don't know if the hotel miscalculated but during meal times the restaurants were packed with people having to queue for up to half an hour and once you had gotten a table, the food was gone and you also had to wait up to half an hour for the buffet trays to be refilled, the queues at the 3 bars were the same, queues and more queues.
Stayed 2 nights in Mar 2025

4/10 Poor

Geovanni

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No les dan mantenimiento a los elevadores, el piso del baño súper resbaloso pese a que traía sandalias antiderrapantes.
Stayed 1 night in Aug 2025

10/10 Excellent

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Solo no tenían servicio médico en domingo y es importante ya que mi papá se lastimó el brazo y nadie lo pudo atender por lo que nos tuvimos que regresar al siguiente día muy temprano
Stayed 3 nights in Jul 2025

4/10 Poor

Manuel

Disliked: Staff & service, amenities, property conditions & facilities
Es el peor hotel en el que he estado. Hace muchos años que pasaron sus mejores tiempos. Le urge mantenimiento a toda la propiedad. Los 4 elevadores solo uno funcionaba bien, otro abría al subir pero no al bajar y los otros dos no servían. Las instalaciones viejas, maltratadas, anticuadas. La camarista no dejaba toallas limpias en el cuarto porque no tenían. El personal de seguridad prepotente y mal educado. Los empleados de la recepción poco empáticos con la necesidad de los clientes; no tienen ningún interés en hacer más placentera la estancia de los huéspedes. Cambiar las toallas mojadas del área de alberca una misión imposible. El internet intermitente. Los únicos que se salvan, los meseros. Súper atentos y amables. Ellos y las camas son lo único rescatable de todo el hotel. Jamás le recomendaría este hotel a alguien
Stayed 3 nights in Jul 2025