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Hotel Lu

2.0 star property

Choose dates to view prices

Located near Papagayo Beach, Hotel Lu is the perfect spot to unwind. Relax in the indoor pool, stay connected with WiFi in public areas and enjoy free self parking. With a 24-hour front desk and meeting room available, this hotel has everything you need for a seamless stay.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Air conditioning
  • Business services
  • Housekeeping
  • 24/7 front desk
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Frequently asked questions

Does Hotel Lu have a pool?

Yes, this property has an indoor pool. Pool access is from 8:00 AM–9:00 PM.

Is Hotel Lu pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Lu?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Lu?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Hotel Lu located?

Located in Costera Acapulco, this hotel is within a 10-minute walk of Parque Papagayo and Papagayo Beach. Condesa Beach and Diana the Huntress are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

8.2

Very Good

7.8

Cleanliness

7.8

Amenities

8.4

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 12 out of 20 reviews
Rating 8 - Good. 2 out of 20 reviews
Rating 6 - Okay. 3 out of 20 reviews
Rating 4 - Poor. 2 out of 20 reviews
Rating 2 - Terrible. 1 out of 20 reviews

Reviews

Verified

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
this hotel is amazing if your looking for a non-exclusive hotel comes with 2 pools one on main floor and other on the roof with an amazing view it was a bit old but that’s honestly it the staff was amazing will come back here when I visit Acapulco again
Stayed 2 nights in Jul 2025
Verified

4/10 Poor

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Las habitaciones son pequeñas, sin atención al detalle, sin papel sanitario y toallas sucias
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

emmanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está sobre la avenida y ayuda a fácil acceso
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Muy recomendable, cerca de la playa y de la terminal de autobuses. El personal es muy amable.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me sorprendió que a pesar que no es un hotel de lujo las recepcionistas se portaran TAN amables y resolutivas! Tuve un problema con mi reservación y lo resolvieron dándome una habitación de mayor categoría.. el hotel no es lujoso pero la habitación estaba muy limpia y bien arreglada !! Excelente hotel !!!
Stayed 1 night in Jul 2025
Verified

6/10 Okay

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service

Falto agua caliente

No había agua caliente, pero si tiene una bonita terraza
Stayed 3 nights in Dec 2022
Verified

8/10 Good

Xochitl

Liked: Staff & service
Me gusta que es un Ambiente familia, pero me encanta su terraza aunque si me gustara que pudiera ver deportes en esa tv que nunca prenden
Stayed 2 nights in Oct 2022
Verified

2/10 Terrible

karina

Disliked: Cleanliness, amenities, property conditions & facilities
Esta demasiado descuidado habitacion demasido pequeña no hay donde poner tus cosas personales solo tiene un cama en un espacio demasiado reducido hay hormigas no hubo agua caliente la tv no se veia
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Yoss

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiene buena ubicación cruzando la calle se encuentra la playa(muy bueno ya que si se te olvida algo o te urge regresar al hotel puedes ir y no te tardas)en la esquina se encuentra un Oxxo, enfrente se encuentra el parque papagayo y se encuentran fondas desde $60 pesos el desayuno y comidas y caminando un poco más hay bares restaurantes y restaurantes de comida rápida El hotel está muy bien su alberca de la terraza está muy bonita y techada puedes estar ahí con unos snacks la habitación que me toco le funcionaba todo tv(muy buena imagen no tiene tantos canales pero esta bien) aire acondicionado, baño la cama estaba un poco deteriorada pero no es la gran cosa si te lo recomiendo si no eres tan exigente y si vas a Acapulco y no tienes carro que mejor por qué todos encruentras a poca distacia
Stayed 2 nights in Oct 2022
Verified

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No tengo ningún comentario malo al respecto todo fue de mi entera satisfacción, mil gracias. Al contrario tengo pensado regresar .
Stayed 4 nights in Sep 2022
Verified

10/10 Excellent

Rosario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En la recepción son muy amables , una estancia tranquila la verdad yo solo lo usé para dormir mi viene fue más familiar en cuanto a citas médicas algo económico y accesible Increíble verme en la mañana
Stayed 2 nights in Mar 2022
Verified

10/10 Excellent

Leonel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal muy amable cuentan con guarda equipaje. La única observación es el Jacuzzi debería tener calefacción.
Stayed 4 nights in Feb 2022
Verified

10/10 Excellent

luis raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien en general

Muy limpio y comodo
Stayed 1 night in Oct 2021
Verified

10/10 Excellent

Irosbe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comodo

Stayed 1 night in Aug 2025
Verified

6/10 Okay

Kenia Janet

Stayed 1 night in Jul 2025
Verified

4/10 Poor

Vital

Stayed 4 nights in Feb 2023
Verified

6/10 Okay

Alhy

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2022
Verified

10/10 Excellent

Maria del Carmen

Stayed 1 night in Sep 2022
Verified

8/10 Good

CARLOS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2022
Verified

10/10 Excellent

David

Stayed 1 night in Nov 2021