Dear Mrs ABODUNRIN,We thank you for taking the time to share your experience. We are glad to know that you enjoyed your stay and hope to welcome you again for your next stay.Best regards,

Dear ASHLEE, Thank you for taking the time to share your guest experience in our hotel.We are happy and hope to welcome you again very soon.

Dear M ESTRIPLET, thank you for sharing your opinion about your stay at our hotel. We are saddened to read that this one has not met your expectations in terms of service especially as we strive to offer our customers a wonderful experience. Allow us to express our sincerest apologies. Your comment has been taken into account and transmitted to the services concerned to avoid that these malfunctions happen again. If you give us the opportunity to talk to you privately to find out more, you can contact me directly by email. Receive Dear MESTRIPLET our distinguished greetings. Looking forward to receiving you for your next stay

Dear Mr KAMBOU,Thank you so much for your kind words and positive feedback! We are are happy to hear that you enjoyed your stay at our hotel, and i'ts always rewarding to know when we succeeded.We truly appreciate your support and hope to have the pleasure of welcoming you back in the future.Best regards,

Dear Mr AGARWAL,We thank you for taking the time to share a review about your stay in our hotel. We sincerely apologize for any incovenience you experienced during your stay.Our goal is to provide exceptional service, and we are sorry to hear that the service did not match with your expectations. We would like to learn more about your specific concerns to adress them and improve our services. Please do not hesitate to reach out to us so we can work toward resolving any issues you encountered.Thank you for bringing this to our attention.Best regards,

Dear Mr AGARWAL,We thank you for taking the time to leave a note about your stay in our hotel. We sincerely apologize for any incovenience you experienced during your stay.Our goal is to provide exceptional service, and we are sorry to hear that the service did not match with your expectations. We would like to learn more about your specific concerns to adress them and improve our services. Please do not hesitate to reach out to us so we can work toward resolving any issues you encountered.Thank you for bringing this to our attention.Best regards,

Dear Mr RAJESH,We thank you for taking the time to share your experience. We would like to express our sincere gratitude for the review you left on our hotel. Your positive feedback is a source of inspiration for the entire team and we are delighted that your stay lived up with your expectations.We hope to have the pleasure of welcoming you again soon to offer you an equally pleasant experience.Best regards

Dear Mr YACOUBA,We thank you for taking the time to share your experience with us. We are happy to hear that you had a great experience with our sevice, and your support is truly apprieciated. We look forward to serving you again very soon.

Dear Mr ABDALLAH,We would like to express our sincere gratitude for the wonderful review left on our hotel. Your kind words and positive feedback mean a lot to us. Thank you for being a valuable guest. We look forward to serving you again very soon.

Chère Madame DRAGHIN,Nous vous remercions d'avoir pris le temps de nous donne votre avis sur votre séjour. Nous sommes heureux et espérons vous accueillir à nouveau très prochainement.

Bonjour Mr BACARI nous vous remercions de votre intérêt pour Azalai Hôtel Abidjan et d'avoir pris de votre temps pour nous donner votre avis sur votre séjour. Nous prenons bien note de toutes les remarques et vous remercions pour les points positifs. Au plaisir de vous recevoir pour votre prochain séjour. Cordialement

Bonjour Mme THELMA, nous vous remercions de votre intérêt pour Azalai Hôtel Abidjan et d'avoir pris de votre temps pour nous donner votre avis sur votre séjour. Nous prenons bien note de toutes les remarques et vous remercions pour les points positifs. Au plaisir de vous recevoir pour votre prochain séjour. Cordialement

Dear M Thomas thank you for taking the time to share your guest experience in our hotel.We are happy and hope to welcome you again very soon.

Thank you M Seydou for taking the time to share your guest experience in our hotel.We are happy and hope to welcome you again very soon

Thank you M MOUNIR for your interest in Azalai Hotel Abidjan and for taking your time to give us your opinion on your stay. We take note of all the comments and thank you for the positive points. For improvement areas, we will take the necessary steps to avoid shortcomings happen again. Looking forward to receiving you for your next stay.

Dear M LEMMONDS, thank you for sharing your opinion about your stay at our hotel. We are saddened to read that this one has not met your expectations in terms of service especially as we strive to offer our customers a wonderful experience. Allow us to express our sincerest apologies. Your comment has been taken into account and transmitted to the services concerned to avoid that these malfunctions happen again. Looking forward to receiving you for your next stay

Dear M MAMOUN thank you for taking the time to share your guest experience in our hotel. We are happy and hope to welcome you again very soon

Thank you M Serigne for taking the time to share your guest experience in our hotel. We are happy and hope to welcome you again very soon

Cher M TASILMANT nous avons été honorés de votre intérêt et choix de notre établissement pour votre séjour à Abidjan. Cependant, nous sommes peinés de constater que votre expérience n’a pas été à la hauteur de la qualité de service que nous espérons pour tous nos invités, et ce, pour plusieurs raisons : - La bouteille d’eau ; en effet une bouteille vous est mise à disposition gracieusement dans votre chambre à votre arrivée. Si vous souhaiter plus d’une bouteille, elle est considérée comme un supplément. - Le buffet petit déjeuner ; votre tarif ne le comprenait pas. Vous aviez le choix du petit déjeuner express (viennoiserie, omelette, jus de fruit et boisson chaude) au bar mais avez opté pour le buffet mieux fournis… et pour lequel une remise de 50% a été faite car vous avez pensez être compris pour deux dans votre chambre. Par ailleurs tous les échanges avec les différents interlocuteurs ont été menés en anglais et en français lorsque vous le désiriez. Notre objectif premier demeure le bien-être de nos invités, et nous nous attelons à travailler continuellement à sa satisfaction . Si vous nous donnez l'opportunité de regagner votre confiance, nous nous ferons un plaisir de vous offrir le meilleur dont nos clients se réjouissent chaque jour.

Bonjour Mr ABOUBACAR nous vous remercions de votre intérêt pour Azalai Hôtel Abidjan et d'avoir pris de votre temps pour nous donner votre avis sur votre séjour. Nous prenons bien note de toutes les remarques et vous remercions pour les points positifs. Au plaisir de vous recevoir pour votre prochain séjour. Cordialement

Dear M ADEBUNMI, thank you for taking the time to share your guest experience in our hotel. We are happy and hope to welcome you again very soon Nadege KOFFI Front office manager

M THIMOTY, Thank you for taking the time to share your guest experience in our hotel. We are happy and hope to welcome you again very soon

Cher client, nous sommes ravi que vous ayez apprécié votre séjour. Nous serons heureux de vous accueillir très bientôt. Nadege KOFFI

Dear Mohamad, Thank you for sharing your guest experience on our hotel. We are happy and hope to welcome you again very soon.

Hello Mr BACARI Thank you for your interest in Azalai Hotel Abidjan and for taking your time to give us your opinion on your stay. We take note of all comments and thank you for the positive points. For the points to be improved, we will take the necessary steps to improve the shortcomings so that this does not happen again. We look forward to welcoming you for your next stay. Best Regards. Nadege KOFFI Chef de Réception Hello Mr CARLE Thank you for your interest in Azalai Hotel Abidjan and for taking your time to give us your opinion on your stay. We take note of all comments and thank you for the positive points. For the points to be improved, we will take the necessary steps to improve the shortcomings so that this does not happen again. We look forward to welcoming you for your next stay. Regards

Monsieur ISMAEL, Nous sommes ravi que vous ayez apprécié votre séjour. Nous serons heureux de vous accueillir très bientôt.

Dear Sir/Madam, Thank you for sharing your guest experience on our hotel. We are happy and hope to welcome you again very soon.

Cher LALA, nous vous remercions d'avoir partagé votre avis sur votre séjour dans notre hôtel. Nous sommes attristés de lire que celui-ci n’a pas été à la hauteur de vos attentes en terme de service d'autant plus que nous nous efforçons d'offrir à nos clients une expérience merveilleuse. Permettez-nous d'exprimer nos plus sincères excuses. Votre note a bien été pris en compte. Si vous nous donnez l'opportunité d'échanger avec vous en privé pour en savoir d'avantage, vous pouvez me contacter directement par mail. Recevez Cher LALA, nos salutations distinguées.

Mr/Mrs, Thank you for taking the time to share your thoughts. Although we would have preferred your experience to have been more enjoyable, your feedback and impressions are very important to us, as they help us improve our services on a daily basis. Customer satisfaction is our priority, but apparently we didn't succeed this time. You can tell us more. If you give us the opportunity to regain your trust, we will be happy to offer you the best that our customers rejoice in every day. Receive Mr/Mrs, our distinguished greetings

Dear guest, Thank you for taking the time to share your guest experience at our hotel. We are happy and hope to welcome you back very soon. Receive Mr/Mrs, our most distinguished greetings. Regards, NADEGE KOFFI Assistant Reception Manager

Dear customer, Thank you for taking the time to share your opinion. While we would have preferred your experience to have been more enjoyable, your feedback and impressions are important as they help improve our services. We would like to know more if you allow as this is the first time we have a comment with such content. waiting, best regards. Nadege KOFFI Front office manager assistant

Dear Guest, Thank you for taking the time to share your customer experience in our hotel. We are happy and hope to welcome you back very soon. We wish you an Happy New Year 2021!

Dear Jean Claude, Thank you for taking the time to share your customer experience in our hotel. We are happy to read your review and hope to welcome you again very soon. Receive Sir Jean Claude, our best regards.

Dear Guest, Thank you for taking the time to leave a review further your stay with us. We're sorry to read that you had a bad experience due to COVID-19 situation. Your review will help us improve our way of attending client’s requests and make us better. Please note that since 21st, September, room service is now opened. The breakfast is served at the restaurant "le Banco" with more choice. We hope that you will give us a new chance to demonstrate that this was an exceptional situation. Regards,

Monsieur ALIOU, Nous vous remercions pour la note que vous avez laissée sur notre hôtel. Nous sommes ravis que vous ayez apprécié les services de notre établissement. Nous espérons vous accueillir à nouveau très bientôt. Recevez Monsieur ALIOU, nos salutations les plus distinguées. Cordialement,

Dear Dr ADNAN, Thank you for taking the time to provide your feedback about our Hotel Reading you review, we are saddened that your stay did not live up to your expectations, please allow me to express my sincerest apologies. We strive to provide a superior service experience for every guest; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future. I look forward to hearing from you. Please accept Dr ADNANE, our best regards;

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, NADEGE COULIBALY , Front Office Manager

Dear Daniela, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, NADEGE COULIBALY Front Office Manager

Dear Bereket, Thank you for taking the time to share your customer experience in our hotel. We are happy and hope to welcome you again very soon. We wish you an happy New Year 2020! Best regards, NADEGE COULIBALY Front Office Manager

Dear TAYLOR, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nadège COULIBALY Front Office Manager

Dear LAURENT, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nadège COULIBALY Front office manager

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Nadège COULIBALY Front Office Manager

Dear Guest, Thank you for taking the time to share your opinion about our hotel. We are happy and hope to welcome you again very soon. Receive our best regards, NADEGE COULIBALY Front Office Manager

Dear Guest, Thank you for taking the time to provide your feedback regarding your last stay at the Hotel Reading you review, we are saddened that your stay did not live up to your expectations, please allow me to express my sincerest apologies. I’m investigating the different departments in order to resolve the issues you encountered during your stay. I would like to remain at your disposal to discuss the issues you encountered. We strive to provide a superior service experience for every guest; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future. I look forward to hearing from you. Nadege COULIBALY Front office manager

Dear Anonymous, We thank you for the note you left on our hotel. We are delighted that you enjoyed your stay and look forward to seeing you again very soon. Receive Anonymous, our best regards.

Dear Madam, Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, NADEGE COULIBALY Front office manager

Dear Daniela, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, NADEGE COULIBALY Front office manager

Dear Guest, Thank you for the great rating of our hotel! We are glad that you enjoyed our hotel and hope to see you again very soon. Sincerely, NADEGE COULIBALY Front Office Manager