Santa Cruz 5 Stars Hotels

"Excellent stay ***HOW EVER*** housekeeping service needs to get retrained desperately. For a five star hotel the housekeeping team did not meet expectations. We stayed three days and a bug I killed in the shower stayed there, on the floor, in plain sight, all three days. One day we got back to our room and it looked like the bed had been barely made just the bare minimum wrinkled sheets pulled up to pillows that had not been fluffed. During turn down, not once were slippers put by the side of the bed with towel on the floor by the bed . Attention to detail is lacking. Women’s hair on the floor either from cleaning ladies or previous guest still present while we were in the room. Caulking in the shower in sunset room 12 could get a refresh. Otherwise very large room, walk-in closet, fireplace, both indoors and outdoors. Very friendly and accommodating staff. Great shuttle car service and luxury courtesy cars is available to guests. Great gym and pool area."

"Food options were good, but limited. The scenery was breathtaking as well as the nearby Santa Fe and the tours we took to the Indian reservation and Los Alamos"