陸家嘴 5 星級飯店

"Apart from the location not having any restaurant around it’s all exceptionally good, the corner for taking delivery of food and goods are amazing, they have a manpower to station twenty four hours no worry about takeaways being taken away and then for those kept in the storage shelf the staff even can help you take it when it rains, then there is even a heater at that station to avoid guest getting cold when coming down for delivery. Very good staff and plenty of staff at reception and around. The coffee shop can open earlier as meetings can take place there earlier, now it’s 10 am it’s quite late"

"職員服務態度非常好，也積極回應我的訴求。 房間整潔舒服，景觀很好，可惜上海天氣霧氣重，影響了體驗。 床鋪很舒服，還有特色枕頭供選擇，可惜太遲才發現，都分發完了，只好下次再試。 早餐真的比想像中更優，菜品種類繁多，但品質也沒有將就，是高的水準，好吃。 地點也是無可挑剔，樓下就是南京步行街，附近餐廳也是多樣化。 "

"很不错 行政酒廊服务很好"

"Nice"

"可能因為國內外口味不同，黑珍珠餐廳的好吃度會勝於2樓米其林餐廳"

"已是第二次住宿這酒店, 只是今次因酒店入住率太高原固, 沒法安排高樓層房間, 但舒適及整潔度仍保持水準, 管房職員很細心, 要求很快回應. 早餐中西式都可口. 可能入住率高令前台服務有些微失準, 朋友在退房前一日送來文件, 但到退房後仍未被告之, 要再三問到才發現文件留在concierge, 幸好及時收到而不致去到機場才發覺."

"前台職員可以更熱情一點，嘉賓軒那裏吃早餐的時候職員人手不夠，不過硬件配套不錯"

"From the moment I arrived, the check-in process was incredibly smooth. The staff greeted me with genuine warmth and friendly smiles, which made me feel right at home. Their excellent service continued throughout my stay, with everyone going out of their way to make sure I had everything I needed. The hotel itself is a beautiful oasis in the heart of Shanghai. The attention to detail is truly impressive, whether in the stylish rooms or the lovely amenities. I felt pampered at every turn! Unfortunately, I didn’t have enough time to explore all the facilities during my stay, but I’m definitely looking forward to trying them out on my next visit. I highly recommend this hotel to anyone looking for a luxurious stay with a welcoming atmosphere. I’m already looking forward to my next visit!"

"Lots of noisy kids staying at the hotel. They made big noise in the lobby, the corridor outside my room. Nobody from the hotel reminded them of the disturbance. "