義大利湖 5 星級飯店

「The pool lounger system is the one major flaw here, and it needs fixing. Guests go out around breakfast, leave belongings on loungers, and effectively reserve them for the entire day - often while the loungers sit empty for hours. At peak times, this creates long queues, and you can expect to wait 1-2+ hours for a lounger (even though many sit empty) simply because others are hoarding spots. Management needs to enforce a clear time limit for unattended loungers and stop guests from “saving”...

「Fantastic location, amenities and staff!」

「這一趟義大利旅遊最棒的飯店，服務人員非常親切，溫泉非常的完美，餐廳和酒吧都超棒，房間各種備品和床都超好用超好睡。一大會推薦給我還要去義大利旅遊的朋友」

「super good」

「Euro 180 is charged for private boat trip but no English speaking guide, no welcome drink or fruit basket in room considering 5 star and nearly 500 euro rate! Breakfast is good. Gym room is opened 9 or 10am, not designed for morning excercise purpose! Room reserved considered to be garden view but in actual, funny hotel back of house view! No show for one room, no consideration for partial refund or extend for future use- waste!」

「Very disappointing stay considering paying up to Euro 1500/ ++ per night F&B - 2 out of 3 restaurants are booked for event and not available to guest - Food quality is subpar (from breakfast to dinner) Spa - Spa is fully booked for the entire weekend (no slots reserved for in house guests), we asked during booking whether spa needs to be book ahead and was assured availability upon arrival - Heated pool temperature is lukewarm at most Room - Sound proof in bedroom is very poor, you can...