Woodlake 4 Stars Hotels

"Shower head was broken. Mattress on pull out bed was badly stained "

"The Omni Richmond Hotel is a well-located downtown hotel known for its convenient access to restaurants, historic sites, and the Shockoe Slip area. The rooms are generally comfortable "

"Hotel is being renovated. Room was excellent. Had an enjoyable meal in the dining room. "

"This is one of the best Hilton’s have stayed. Literally near restaurants and shopping. Staff were so nice and accommodating. There is a spa in the hotel you have to book a day in advance. They have a 24 hour gym and a pool and hot tub. There is a restaurant in the hotel you can get food. The negative the pool is under 14 need parents with you anything else is fine. I booked for the pool. So many kids in the pool Sat and most of Sunday and teens. I couldn’t enjoy it nor did I try. I finally got to enjoy the pool area Sunday around 8:45 pm. The same two teens were in the gym around 14 years just doing stuff like sitting around and talking. We got in the pool they open the privacy curtain to be seen. We played them off. When that didn’t work they came in the pool area with their gym clothes no pool clothes just to get attention. One of which purposely walked to the hot tub were we were. They put get in and sat so we waited to see what would happen. She started to call her friend over to try to get a reaction. We decided to leave but we acted like we were ready to go. Soon as we started to leave they left. I really hope this establishment thinks about adult hours. Especially since there is a restaurant/bar inside. 6AM-8AM adult swim 18 on up and 8pm-10pm adult swim only 18 on up. Gym should be 16 on up out even 18 on up because kids or young teens could get hurt using equipment. Lobby hour"

"Beds were soft, our room was large, the restaurant downstairs was accommodating. "

"Valet parking is difficult and expensive, we couldn’t get the trash taken out, and every 15 minutes or so all night something clanged… so while the hotel is pretty… no real sleep at all."

"Charming spot and the valet and front desk team were lovely. However, our room smelled musty and there was no hand soap in the bathroom requiring us to pump body wash from the shower every time we washed our hands "