West View 4 Stars Hotels

"Upon arrival I was greeted by who I now know was a manager. Check in was smooth.. I returned to my car to gather the rest of my party which was a 10 month old baby and my husband. We entered through the side door which is supposed to be key access only , but the door was unlocked so anyone could come in. We got onto the elevator along with another guest. We were assigned a room on the second floor. As the elevator begins to move and stop on the second floor it becomes stuck and we were left staring at a beige elevator door (this was not the elevator door but the floor door ) the staff moved swiftly to get us out (stuck for all of 5 minutes). After getting off we are now on our floor which reeked of cigarettes (this is a non smoking hotel ). Upon entering our room , we can see cracks and holes in the wall and the linen is stained with what I’m guessing is blood. The room was so uncomfortable and nasty that at this point I rather take the drive home. I checked in and out within the same hour !!! I would not return and would not recommend. The manager who checked me in and out left me in the system as if I completed my stay. Another staff member issued me a refund. "

"Staff were unbelievably friendly and made us feel welcome. Valet and bell hop service were fantastic. This is a great spot to stay, no question. We will be back."

"Great staff"

"Friendly staff. Clean room. Beautiful arcade!"

"It’s a very beautiful and historical hotel close to everything in downtown Cleveland. Our room was great with plenty of space and an extra sitting area. Kitchen and bar are open to midnight with great food. I highly recommend. "