Sundown Ranch Estates 4 Stars Hotels

"Loved the property- will definitely be back!"

"Always a nice place to stay "

"Horrifying parking situation. My car was booted and I was not able to leave the hotel. I had no intention of not paying for parking. It just wasn’t clearly instructed how to do it. They could’ve rectify the situation right away, but they chose to make me suffer. This was an excusable. And probably illegal. "

"The property is beautiful and has great amenities! Love the pools and the scenery!"

"Beautiful grounds, clean room, nice patio But, pool / jacuzzi late evening needed attention Used towels and floating bandaids were yucky but all around was a great stay"

"This was one of the worst hotels I have ever stayed at before; had it been a lower price range, I would adjust my expectations accordingly. The interior spaces (lobby, rooms, bar) are beautifully designed. However, most of the interactions I had with the staff were questionable at best. The pool was closed “for cleaning” for most of the day on a Saturday but then I was told by the same staff member that it was closed for a “private event”. The pool was the main reason I selected this property, so that we’d be able to easily access it with our spa visit. Instead they sent us to the pool on the completely other side of the property, which looked like a sad motel pool, bathroom was filthy. There’s no QR code/menu/phone number listed anywhere at the sad motel pool to be able to place a food order, so you just have to navigate it from the hotel website with the restaurant menu; you have to call the front desk to get connected to in room dining). It seemed like the person taking my order had no idea where this pool was located & asked me where it was. By the time we had lugged all of our bags to the second flr, we come to find the room keys were never activated. The stay seemed to be looking up when we got some great cocktails from the main bar in the lobby, but then come to find out when the pool finally reopened from the“cleaning/private party”, it took 45 min to get our drinks from the pool bar and they were incorrect. It was clear our server completely forgot to place the order"

"Flooring/carpeting in room was dirty. They need a good shampooing and/or replaced. Pools were unsupervised, so obnoxious teenagers take over the hot tubs and typical families cannot enjoy their time. This happened at least 3 times in different pools across the property. The pool decking and sidewalks throughout were filthy. This property is in dire need of a refresh and needs better routine maintenance. A power washer, power scrubber and a floor shampoo on a scheduled basis would go along way. Overall, the all staff were nice and helpful. We will pass on any future visits to this property. We will not be coming back to this resort "

"Clean room, helpful kind staff, pool area under construction for new additions, though we enjoyed the lazy River 2 days. It’s not upscale, good family resort though. Enjoyed good drinks and nachos at pool. "