Springfield 4 Stars Hotels

"Orbitz is the worst. They have screwed up their last reservation for me. And Windsor Suites have earned my business for ANY trip I ever have to take to Philadelphia in the future. My plans changed and Orbitz wanted to charge me in excess of $200 to cancel my $145 hotel room. Through the Orbitz portal I sent a "direct message" to The Windsor Suites that I would be a day late. Orbitz does NOT forward messages on to the hotel I learned. I was cancelled as a no-show. The Windsor Suites staff recognized my predicament, and even though my room reservation had been cancelled, and the only room avaiable was a suite that was 3x the rack rate of the room I reserved, they moved me into the more expensive room -- and at a LOWER rate than what Orbitz had quoted for a standard suite. The room was roomy, clean, well stocked, quiet, and comfortable. This was Orbitz's last chance as I have had multiple reservation problems over the years. In the future, I will use them to search for a hotel and rate, but ALWAYS call the property directly."

"Centric."

"Very nice room that was clean and comfortable. I would stay there again!"

"I had a terrific time though it could’ve been better if they had room service and streaming networks "

"My room had a strange smell and you can visibly see the rust in the tub, on the sink, on the mirror, etc. Very outdated from the colors to the furniture. Overall wouldn’t stay there again."

"Gave our room away because arrived later in the evening. Room construction on the floor, Marijuana smell in the elevator. Room was so cold when we arrived, it felt like the north pole. Parking charged me money but the parking gate wouldn't accept the code sent to me. Had to wait for someone to leave in front of the hotel and park there. I feel ripped off. I was born and raised in Philadelphia and come home on occasion. This is by far one of the worst stays and experience I've ever had. Terrible stay."

"Service is very poor. Room is old."

"Such a great hotel- nice customer service, terrific restaurant, and clean rooms. Staff was terrific! Valet was a litttle crazy and lengthy wait length but it was under construction & large event."