Southbelt/Ellington 4 Stars Hotels

"All of the staff were great, except one staff member who was extremely rude during check in. Thankfully, another team member stepped in and assisted us. "

"Do not stay here. Here are some highlights. #1 checked in and could not get in our room because the door scan didn't work. Sat with my kids for 30 minutes on a dirty hallway floor waiting for maintenance to replace a door battery. #2 1 towel, 1/2 roll of toilet paper in newly cleaned room #3 Duct tape on the refrigerator door #4 Broken cabinet door laying on the kitchen counter #6 Broken dresser drawer in the bedroom #7 couch cushion heavily stained #8 AC vent covered with dust #9 microwave open/close button jammed #10 no plastic bag liner in the kitchen trash can #11 multi-floor parking garage does not have an elevator at all. You cannot push a luggage cart up the ramps. #12 parking garage stairs smell like pee and have homeless people sleeping in one section. #13 Complained to front desk and they refused to credit our stay because "we used a third party company (Hotels.com) to purchase the room. I paid $1,000 for 3 days at the terrible hotel. If you decide to stay, at least stay away from room 1303."

"Friendly staff, prompt valet, spacious room. "

"Rooms are clean. Staff are friendly. Manny, our shuttle driver, was a joy! "

"Old, dirty. "

"We had a great stay this weekend! Anything you needed was in the hotel. Great food and drinks! Pool and hot tub were awesome! We will definitely add this to the list of hotels to stay at in Houston "

"Great staff, very attentive. This is regarding the property. The condition of the property is very unkept and old. As a Omni property I had a higher expectation but it was below standards. Old rooms, dark and outdated hallways. Would not stay here again. It was also very expensive. "

"Right in the heart of downtown! "

"Room was downgraded to start off. Still charged the same amount. Room smelt like smoke, and felt very dated. It was convenient but wouldn't stay there again"