Find Hotel with a Concierge in Pasadena, TX

"Nice hotel friendly staff"

"Clean room; dated/peeling furniture (office chair)"

"nice people "

"The location is great . But it was one of the worst experiences I’ve ever had. When i arrived 1:00 pm i requested early check in and i was charged for it . Not expecting anything free . I was more than okay with the extra charge . The condo had not been cleaned. It took over 3 hours for housekeeping to arrive and prepare the condo. I was told by the front desk that because I booked through a third part ( Expedia I’m assuming) they were unable to assist me with any issues. Instead I was instructed to call a number in Arizona for help . Even for basic request like extra towels . Which was extremely inconvenient. The pillow were extremely dirty . I took photos and reported the issue . Housekeeping said they couldn’t replace them again call that Arizona number. Overall , this was a ver frustrating experience 😔 "

"Great place to stay during our visit for the Houston rodeo. Room was clean staff were courteous and available when help was required. Pool/hot tub area was smaller than expected. As we were here in March, not a lot of foot traffic at the pool but I'm sure if it was warmer this area would have been extremely busy and tight for space. The good news here though for warmer months is that the pool only sees sun for a couple of hours per day which probably would be nice in hotter months. The gym is attached to the pool area and is well stocked with quality equipment. One important item to note is that there is a rental car company, Sixt, at the hotel. Next time we will get a taxi/uber from/to the airport and rent a vehicle at the hotel. We rented an SUV this time due to our luggage but only needed a small car for ripping around town. I would definitely re-book here in the future. There is also guest laundry on the 2nd floor which is a nice surprise. "

"If you drive "

"Location of this hotel is good. It is downtown and close proximity to Daikon Park and Toyota Center. The valet drop off pick up area is very confusing super busy at a very busy intersection that would be my chief complaint and of course, like most downtown towns of major cities, homeless people and people under the influence of certain substances make you feel a bit uneasy of going out once it gets dark not very amenities. You have free coffee, free water, which is great. They also offer toothbrushes and shoe covers razors, etc. at no additional cost."

"Staff was all right. Breakfast was good. Beds were absolutely horrible. "

"Phone didn’t work and AC wasn"