South Shore 4 Stars Hotels

"I booked this hotel because it was mentioned that this is a family friendly property . We were put up in an isolated building far away from the main building .The two rooms we got were on different floors. Next day our keys stopped working , our phones did not work , the building was so outdated that even to enter the room we had to go through an outdated elevator and an open area . There was no one i could talk to when our keys stopped working and there was no way to contact the main building as our room phones were broken(both the rooms) . i called the office through my phone and no one picked up. We had the worst experience and complained to the main office the next day . They then moved us to a new building on the second day of our stay . Why were we put in such a bad building and room when we are paying more than 1300 dollars for our stay . I do not expect hotels.com to randomly assign us bad rooms .It caused so much inconvenience to us as we had 3 kids with us "

"The front desk upon check out was not very accommodating or friendly."

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"Arcade was closed my kid got disappointed"

"Fun place. Kids liked it. Consider the “mandatory”valet parking, resort fee & local taxes adds $100 per night to your stay. "

"The property is beautiful but you think if you were staying for a week they would give you a better view than the parking lot on the first floor"

"Love all about this hotel especially very convenient to gondola, all the shoppings, restaurants and walkable to everything. The ski resort mountain vibe is fantastics; the room is comfort and roomy with impressive design for skiers. Great lodging to enjoy a wonderful Winter holidays. "