Lagun 4 Stars Hotels

"The check in process was a nightmare. Took hours . So we had to just wait around. Then when we finally got someone to take us to the room, she left us and we didn’t know where she went, so we had to wait on someone else. When we got to our villa, it was hot, the air was not on. Each room had separate air conditioner, but the rooms had windows you could not close to keep air in. The pool was not cleaned. The WiFi didn’t work, so they had to bring us a hot spot instead. One of the bathrooms in the villa flooded when we tried to take a shower. It was too many things not right and the location is about 35-40 min from all the fun. "

"It was great!"

"Great 4 bedroom penthouse"

"Check in was poor as there was no one there to check-in with and we had to wait for some time, then we were unable to go to the room as there had been a power outtage and the room would be ready in about 30 minutes and they'd message us. Over an hour later, with cold food needing refrigeration, still no message, and no idea where the room was as we were waved in a general direction and told a parking spot number that had been taken already. The room itself was lovely overall, but it was unbearably hot and no internet available. After 3 hours of reaching out with whatsapp and the property app, we still had no response. Other guests had gathered at the check in with similar issues and no communication, noting this was a common issue prior to the power outtage so in giving benefit of the doubt with major power concerns, it seemed this was poorly organized, including front gate security as there were no directions provided as it had said in the guest app. Beyond these major issues, smaller details would benefit from correction, with highlights on installing a shelf anywhere in or near the shower to be able to access shower essentials as these had to be placed on the floor and there were no replacement trash bags or instructions for the washer and dryer."