Highland Park West 4 Stars Hotels

"Clean rooms."

"What a gorgeous hotel and property! It is an absolute destination whether on business travel, travel with family, or visiting Austin on holiday. We were first greeted by the extremely kind front desk reception Alexis (March 2026) who was so helpful and offered us an early check in and a beautiful view higher floor room! Her hospitality set the tone for our lovely stay. The hotel room was so spacious, large bathroom and rain shower, and comfortable beds! We also spent a whole day enjoying the blissful spa amenities (amazing massage and whirlpool room) and ended the day at the beautiful outdoor pool. Overall, it was such a wonderful stay! We highly recommend The Fairmont Downtown Austin to anyone for a memorable stay! "

"Clean room"

"Excellent all around. Staff. Location. Wonderful "

"The facility, staff and restaurants were excellent.The facility is beautiful and the staff so helpful and efficient. Only some cautions for elderly customers: the beds and toilets are very low (but lovely) and there are no grab bars in the showers. This may not be so in handicap accessible rooms but we dont consider ourselves in the categort...just old and stiff"

"Two nights with no heat in the room. Staff blaimed the WiFi, had to 'hard re-boot' my room 3x, then said 'engineering had left for the night.' Offered an extra blanket. But no portable heater. "