Brambleton 4 Stars Hotels

"Heidi, a desk staff member made our stay, My daughter and myself, incomparable. She was refreshing, cordial and most helpful. May of the staff were but Heidi was exceptional. "

"Lovely property, great rooms and a feeling of luxury."

"excellent stay, friendly staff"

"The hotel has 3 guest elevators and 1 service elevator designated for staff only. During my stay, 2 of the guest elevators were out of service, leaving only 1 operational guest elevator and the service elevator temporarily available for guest use. This information was not communicated prior to check-in. Waiting up to 20 minutes just to get on an elevator is completely unacceptable, especially for a hotel of this size. To make matters worse, the one remaining guest elevator eventually became inoperable as well. Guests were stuck inside and had to pry the doors open to get out. This created a very frustrating and concerning experience for everyone staying at the hotel. Proper communication and maintenance of essential amenities like elevators should be a priority."

"Needs cleaning up on things like doors and paint, long walk from parking To go to the elevator. THE ROOM: Hot water was an issue, had to let the water run for 5+ mins before it would get warm to wash hands or take a shower. The handheld filter had visible black mold on it. The power for the headboard only worked on one side and they here-rigged an extension cord out the headboard to make the outlets work. The water had a smell to it. The TV was fine but connectivity to Netflix was extremely laggy. Several buffering moments, and button presses on the remote wouldn’t respond for approx 5-10 seconds. "

"Our stay was wonderful. The room was great and the staff were very polite and helpful"