Windsor Heights 3 Stars Hotels

"Our room was clean but out in the area of the pool & sitting was dirty. The restaurant there was way under staffed & the manager in the restaurant was doing absolutely nothing while the 2 people that were working was trying to keep up with orders & cooking. My friend cleaned up tables for them. They couod definitely use some better help & a different manager in the restaurant! Besides that the kids had fun swimming. "

"The hotel was very clean and well maintained. You can tell the building is a bit older but the staff was all very nice and everything was great."

"The staff there are top-notch! Real friendly, super helpful and always make you feel welcome. I'd like to extend a shout out to Keylee, Alexis and Gina who really went above and beyond. It was a joy to meet them and they always came through with what we needed, especially when it came to getting an extra pillow, some hot water for tea, and extending our stay another day due to the blizzard. I would also like to recognize the unsung heroes who keep the breakfast line stocked and running smoothly! For them, and the ladies at the front desk, and even the maids, it was always service with a real smile!! 😊 I might also recommend the placement of an additional chair near the elevator on each floor. Sometimes a person just needs to finish a phone call or just have an extra place to set something while they get ready to ride the elevator. Have a wonderful day! Rocky Greene"

"Almost perfect except there is no refrigerator in the rooms. Room is large and extremely quiet. Free beer, wine and food at cocktail hour. Great pool and exercise room. The location is outstanding; every conceivable store, big box and restaurant with 1 mile. Can’t believe that West Des Moines isn’t putting downtown Des Moines out of business. "

"Clean and staff is always pleasant. Good breakfast "

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"Room was clean and orderly. Bed and pillows were quite uncomfortable and the towels were very rough and the water is very hard. Light breakfast was good."

"Clean room, bar was stocked well, air conditioning wouldn't work quite right it was hot in our room. "

"When we got to our room the toilet would not stop running, told the front desk put us in a different room. The first room had two queen beds and a fold out couch, the second room only had two queen beds. When I told the front desk because I didn’t want to be charged for a bigger room when we couldn’t stay in that one she said that they don’t have rooms like that. The pool was kinda gross!! Not updated "