韋斯特萊克 3 星級飯店

「My room was filthy. Food crumbs on the floor, no towels in the bathroom. Dirty toilet. Open soap and shampoo left in the bathroom from a previous guest. Staff was rude. Breakfast room looked like a tornado hit it. There was nothing but waffle mix, no beverages, no utensils and no plates」

「I checked into the hotel around 1 AM on January 26 and checked out at about 8 AM on the same day, having stayed for the night of January 25, during which a significant snowstorm affected much of the U.S. (my flight was canceled, very chaotic). The hotel is new and appeared to be well-maintained, with comfortable rooms and facilities. However, what truly stood out during my stay was the exceptional service provided by the reception clerk, whose name I unfortunately do not know. As a foreigner...

「great service」

「The location was perfect, and the hotel parking lot was great. I was, however, surprised having stayed at other Hyatt properties how small the room was considering it was supposed to accommodate 6 people (there were only 2 of us). There was only one very small closet and the bathroom was extremely small. I was also surprised to find that there was no small safe in the closet or anywhere in the room to store extra money, passports, other items that a person doesn't want to leave in the room when...

「clean 」