Saint Albans 3 Stars Hotels

"I spent years there about 10 years ago and was very pleased. I waited for the airport hotel shuttle for so long that I called to see if it was still offered. Though, they said the shuttle was running every 20 minutes, I was picked up after around 45 minutes. It was an unmarked rental (it was clean, but unmarked). I was there due to a family funeral. My room was never cleaned over the 3 nights I was there. But I was used the room for preparing for my mother's funeral much of the first day. The breakfast was more basic than I expected (which normally offers bagels, cream cheese--I don't recall seeing even butter for the slices of bread). I let the staff know I would be checking out earler than planned (my mother's funeral was earlier than expected) and understood that their shuttle was not running at 4 a.m. when I was leaving. It was noted that I would be leaving early and I was told it would not be a problem. When I came down there was no one at the front desk and wasn't for about the half hour I waited for my Lyft to arrive. I left my keys and the folder with the room number at the desk. Only when I checked my phone hours later did I learn they had not checked me out with a warning I had 30 minutes to officially check out before additional charges for late check out would occur. I noted that I'd already checked out. The hotel is rather run down, though, basically clean, hence my rating (the inside of the elevator was badly scratched up, as an example)."

"The staff was great and the room clean. The microwave didn't work and the shower was bad."

"Bring your pet! Pet friendly, great breakfast, great customer service!!!!"

"Everything was great. Zero issues."

"The room was very nice and clean. A lot of choices for hot breakfast. Will definitely stay again in the future."

"This was the nicest and most well appointed room of our trip Thank You"

"Very nice hotel with great amenities internally and also situated nicely around a lot to do. Movie theater, restaurants, etc.."

"Me and my family stayed here for a family vacation and it was absolutely perfect. The area was quiet and cozy. The pull out bed was perfect for my toddler and 6 year old. Only about 20+ minutes from the zoo. The staff was helpful as we needed them. The breakfast bar was awesome ! We definitely are already planning another trip and plan to use Sonesr ES Chesterfield again!"