We have stayed here previous years due to the beautiful building and the staff a few years ago was fantastic. This year we rolled in about an hour early after 16 hours in the car, arriving at 2:00. We asked if there is any chance the room is ready since its 3:00 check in. The response was 20-30 minutes, which is fine so we went and just waited in the car, went back in and was answered 3:00 because the house keeper went on break. This time we started unstrapping our luggage bags because there is 6 of us, 3:00 rolls around and we are told 20 min. 3:20 rolls by and am again told 20min. All said and done we waited almost 2 hours to get checked in, it was my pregnant wife and i and 4 kids, after driving that long we were going to sleep and the kids swim. Pool was closed, much like check in was told 30 min then 5:00 finally closed all night. So had to explain to a 6 year old how communication isn’t always the best.