羅托路亞 3 星級飯店

「服務人員很親切」

「The room was clean and big.It is close to city centre.」

「我們辦入住時得知Mineral pool損壞維修中，這倒還好。 但是晚上很晚回旅館時要洗澡才發現沒有熱水可以洗澡。去問接待員，說應該只是水壓不穩，等一等就會有熱水，可是我等了好久，忍不住，只好洗冷水。家人都無法洗熱水，還只能克難的用熱水器煮一些水來想辦法清潔。隔天詢問接待櫃檯，得到的答案是，因為旅館的地熱與加熱設備有問題，而且昨天是節慶假日，沒有人可以來修。 真的令人生氣。 如果你本來就知道沒有熱水，你提早說，或許我們還有變通的辦法，讓全家折騰一晚，也只說讓您不方便了! 這算什麼服務 」

「There’s a glass door and no window. Easy check in. 」

「Spacious, clean, convenient transportation and complete living facilities around.」

「overall look old ...special carpet was dirty」

「整體算整潔, 有免費泳池及私人SPA服務. 地點佳, 房間向街, 夜晚車聲較大, 門鎖感覺不太安心, 如能加上防盜鏈較好, 另不快經歷, 千萬不要放鞋在門外, 被偷了. 」

「地點距離市中心有點遠，房內基本設施完善，職員樂意協助」

「The motel is very shabby. The room is a bit dim and smelly. I could not say I received a warm service although I got the answers of all my questions from the reception. There is no kitchen utensils so I could do nothing with it. Laundry service is a bit expensive. The most expensive one that I have ever had in NZ. The corridor was noisy. People talking over the mobile phone until midnight! There was no hair-dryer in the room so I had to borrow one from the reception. However, I was told all...