Rancho Viejo 3 Stars Hotels

"family of 4 and we loved our room so did our kids. they loved the sofa bed. we also loved that my sister in laws room was right across from ours. "

"The location is good. I stayed there 4 days and housekeeping did not show up once. When I checked in, both sheets and one towel had red makeup. I had to request toiletries to be replaced but towels and sheets were not changed. I get housekeeping isn't done as often as before but at least do it after the 3rd day of stay."

"I paid $144 for the tiniest room and bathroom in a terrible part of town. They charge an additional $50 at check in that they say will be refunded but I’m still waiting to be."

"Our room never got cleaned for four days the shower drain was sitting off to the side a definite safety hazard the residents above us had small girls that jumped off of the bed all night and constantly woke us up screaming. Unfortunately for this Hilton I work for an airline and I already called our Ops department and told them to take this Hilton off of the crew list. In closing I would like to say the toilet paper is like wiping with sand paper. 700 dollar stay for this craptastic hotel."

"When we checked in, Joe, the front desk clerk was kind enough to upgrade us at no additional charge. when we got to our room, We had issues with our sleeper sofa being very uncomfortable. I went down and spoke to Gabriel, the night clerk, he was quick to change our room without any questions or hesitations. We will be staying there again in future trips."

"The hotel is a bit outdated you can definitely tell. I stayed for 3 nights, and overall it wasn’t my best experience. The pillows were extremely soft and would completely deflate, which made it hard to sleep. I’m not sure if it was the bed or the pillows, but I didn’t get much rest. You can also hear noise from neighboring rooms pretty clearly. The bathroom lighting could be improved, and there was a noticeable chlorine smell when showering. I’m also used to hotels including breakfast, so that was on me for not checking ahead of time. I’ve stayed at many hotels in Brownsville when I visit home, and this one is definitely not my favorite. Parking might get full I would make sure I came back by 7 pm not sure if I can park next door and risking vehicle getting towed. Otherwise plenty options to eat "

"Generally good, but toilet is not in good condition "