New Cassel 3 Stars Hotels

"Our flight came in late, we tried to check in at 3am, but was told there was a "system shutdown" from 3-4am. So 8 of us waited in the lobby for an hour (the lobby was very nice). At 4 am we were told the hotel was oversold and 2 rooms with 2 beds each were not available. We were subbed out with a king size bed for 4 people. We had 2 people that had to sleep on the floor. The staff was very nice, they felt sorry for us and gave us linens. They gave us the email of the manager, Paul Williamson. I've emailed him 3 times and haven't heard back from him regarding a refund. "

"The breakfast was fresh. Room was excellent, staff is always pleasant. The Opera wis my preference when staying in the Bronx."

"The air was great.Only one washcloth for 2 guests is not great.My guest really loved the upgrade on the vending machines and the softner used on the sheets.Its a 10 for that laundry."

"Yes"

"The room was a nice size. It was clean also the staff was friendly and close to shopping mall"