「Computers were down, no key cards available and long lines to check in. We waited a hour. The poor lady working was doing her best….she needed support and staff to help her. I booked 2 king rooms, I was given queens. Check in was late and checkout time for previous people was 12….how are the rooms not cleaned and ready? You need more help for the poor lady at check in. People were not kind to her, and it wasn’t her fault. My party was kind and thankful, but unfortunately most were not.」
「Computers were down, no key cards available and long lines to check in. We waited a hour. The poor lady working was doing her best….she needed support and staff to help her. I booked 2 king rooms, I was given queens. Check in was late and checkout time for previous people was 12….how are the rooms not cleaned and ready? You need more help for the poor lady at check in. People were not kind to her, and it wasn’t her fault. My party was kind and thankful, but unfortunately most were not.」
Jennifer