La Salle 3 Stars Hotels

"So disappointing! We got to the resort at 5:05pm. We were told our room was not ready. We watched other families come in after us and go right to their rooms. We waited over 2 hours to even be able to enter the room. They just kept telling us to check back in 30 mins. When we got to the room, there were no toiletries, towels or garbage bags in the cans. We were told they did not have any towels and to check in the morning. We slept on mattress covers because the beds were missing their fitted sheets. Once we got settled in the room, we had 1 hour to swim before the pool closed and without any slides since they had closed and hour before. The water and the temperature in the building was cold. There were not enough inner tubes for the lazy river while the slides were open the next day since one of the slides used the tubes too. We booked through Hotels.com and were not made aware that the wave pool or the big slide by the wave pool were closed. In the morning when we went to brush our teeth, there was no water coming out of the faucet or the tub. How does water get shut off to a room?! This was one of the most disappointing family trips we have ever been on. I really expected a grand experience with the price we paid."

"Pool was freezing and hot tub was luke warm. Elevator smelled of mildew and was past its operation license and safety certificate date.. by over a month. Overall the room was clean and breakfast was okay. "

"Decent room, good breakfast, friendly staff. They did charge my card $3 for parking without telling me. Which was just odd and a little irritating. Overall good stay. "