Hermosa 3 Stars Hotels

"The room was absolutely filthy and when I started to bring the issue to the staff's attention, I was looked at like I was crazy. No alternate room was suggested and since I had a very important appt, I felt forced to deal with the issue. I was also overcharged on my credit card once I checked in with hidden fees. "

"Everything was great "

"The room was not clean when we arrived, although it had been released for us to occupy. The carpeted floor had not been vacuumed. There were peanuts on the floor and lint, etc. that had not been vacuumed. The bathroom had not been cleaned. There was a dried up contact on the tile floor. The breakfast was bordering on terrible. The eggs were cold, the oatmeal was cold. I had to find the breakfast attendant to notify her we needed forks. She was in the preparation room . . . sitting on a chair and texting on her phone. Will not stay at a Country Inn & Suites again. We had to check out a day early and we were not given a refund even though we were checking out prior to check-out time . . .stating we had booked for 3 days. I am sure they re-rented out paid for room, even though it was paid for by us."

"Found this place on our way back home. It was an amazing find! The room was spacious and beautiful. Our 13yo and my husband had a blast in the water park. The hotel was nice and quiet, even with lots of kids there. The complimentary breakfast was very good. Also, the lobby had a water dispenser full of lemon ice water, which was very appreciated from someone who is picky about city water. We would 100% stay here again!"

"Everything was good except that there wasn’t an ice bucket in the room."